The first time I bought from Dalby the whole process was seamless. This second time unfortunately I’ve had a few issues: 1. first attempt the delivery driver said that he wouldn’t be able to use his pallet device so he was going to unload the logs one by one onto the side of the road until I stopped him! I requested that he came back when he could deliver onto my drive as arranged with Dalby. Unfortunately he was very stressed. After a call to the Dalby team the driver did return and delivered as expected onto the drive. 2. I went for a mix for this order of standard/thin cuts because the standard cuts being out of stock. The pallet contained a very large percentage of thin cuts and relatively few standard cuts. I’m sorry that I haven’t been able to feedback with a lovely positive review this time.