Although we chose this company becuase we were able to purchase less than a pallet of wood (something most companies don't allow), we had no correspondance regarding our delivery date. I rang them after 7 days (which is what the website advises to allow) and was told that there was "no delievery scheduled to our area," which is not really acceptable. Had we been advised this earlier, we would have shopped elsewhere. They eventually agreed to send it via courier in two parcels. One arrived, but the courier told us that the other exceeded their weight limit by 8kg, so they were unable to deliver it. As we were going on holiday, we still have not received the remainder of the order and so have been unable to use the new pizza oven we bought. All being well, the firelighters and the remainder of the wood should arrive tomorrow.