Dalby Firewood Reviews

4.9 Rating 4,888 Reviews
99 %
of reviewers recommend Dalby Firewood
Based on 4,888 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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01653 668177


Middle House FarmLow Marishes

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Let me down. After years of good service, my most recent order was rescheduled not once but twice, with no notice, having waited in both times. It arrived on the third time, drivers were pretty clueless about how to operate a basic van, etc. I had to suggest compensation in the form of a discount, it was not offered up front, and even this has failed to materialise despite asking. Will not be using again.
Helpful Report
Posted 7 months ago
Hello Richard, Thank you for taking your time to leave us this review. We do inform the customer immediately after we find out about any issues. Unfortunately for us and the customer this is sometimes at the end of the day. We are at the mercy of the distribution network catastrophe due to obvious reasons and I sympathise with your anger towards us. The whole UK pallet network is under enormous strain and 9% of deliveries are failing. Once again, sorry for the failure, but please understand that this is not our fault. We have offered you a discount on your next order as per our email thread exchanged on 21.09.21. If you would like to contact us on 01653 668177, we are able to process a new order for you, with the discount applied as discussed. Thank you, Dalby Firewood
Posted 7 months ago
3 of the bags were only half full
Helpful Report
Posted 1 year ago
Dalby Firewood is rated 4.94 based on 4,888 reviews