Dalby Firewood Reviews

4.9 Rating 6,033 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,033 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 20th March 2024

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've been customers for over five years and we're very pleased with the product. But their delivery times leave something to be desired. The delivery gentlemen are lovely - they just need more of them, especially around the holidays.”

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Posted 3 months ago

Please can you elaborate on the dissatisfaction with the delivery times? All of your deliveries have been made on time as are 99% of our deliveries. We see that you ordered over the Xmas period when we are closed, even though we sent multiple emails reminding customers of opening hours. We have plenty of staff and all deliveries over Xmas were dispatched on time so to give us a negative review because you chose to order when we were closed is a bit harsh.

Posted 3 months ago

“Quality of wood is always excellent but it got delivered to the wrong address, so I’m still waiting for it”

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Posted 5 months ago

“Second order placed for logs. Easy ordering process and good communication. Unfortunately after leaving instructions for delivery and speaking to the driver, my tonne bag of logs were left outside of the gate and not inside, which is not secure. Had to move them manually to inside the garden. Not great and didn’t happen on my last order”

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Posted 6 months ago

“I agreed a change of delivery date, but the logs still arrived on the cancelled date. I ordered a bulk bag but a crate was delivered. Spoke to Olivia and she agreed that I could keep at no extra cost. Without Olivia it would alll have been a disaster! Fell below Dalby usual high standards.”

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Posted 9 months ago

“Bit disappointed that a few of the bags ordered in a recent delivery of 30 Dalby Gold Ash handy Bags were not very full.”

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Posted 1 year ago

“I have been a customer for some years and this winter having spent over 1.3k alone with you .. But alas the last delivery I got a note saying my delivery instructions were incorrect….odd for a few years now the logs have always gone in the same place and the instructions the same ….my advice would be allow more characters in you delivery advice box …very disappointed about the snotty note I was in at the time of delivery next time tell me to my face ….I am considering taking my business elsewhere….you have been great until that unexpected and unnecessary note. You want more information for delivery give more space on you web shop!”

Helpful Report

Posted 1 year ago

Toby, i apologise that happened. The drivers intentions would have definitely not been to upset you in any way. It may have just been that he was struggling to understand the instructions. If you would like to call me and we can amend your delivery instructions so they are clear for all of our drivers? You have been a loyal customer for the past 3 consecutive years and we wouldn't want to loose that.

Posted 1 year ago

“Took a long time to be delivered due to staff issues. Not found much oak yet in the mixed bag with birch, so lets see if its @ the very bottom of the bag. Looked like the owner who delivered. Normally no issues with either delivery or logs but no apology. Do like their logs though normally.”

Helpful Report

Posted 1 year ago

Thank you for the review. I do apologise for the delay in your delivery. I know i spoke to you directly about this and apologised on a few occasions and we managed to agree on a delivery date that suited you. If you do find that your Oak+birch mix isn't up to standard then please do email us to discuss and send across some photos so we can investigate further.

Posted 1 year ago

“Some of the wood is too large. I was warned about this but it is expensive and I had hoped I wouldn't need to get the axe out on so many pieces”

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Posted 1 year ago

“No quarrel with the product but when you pay for a set delivery date/time you expect to be kept informed if the time slot is likely to be missed. 30 mins before my time slot expired I recd a text saying to follow a link to obtain and ETA - when clicking on the link it advised me that and ETA was not available. The logs arrived two hours late and have obtained a refund of the delivery charge. Waste of a morning hanging around. Delivery driver said he had no idea that he was expected to deliver between 8.30/ 12.30 - as his firm deliver as and when they can. Seems little point in paying a delivery premium”

Helpful Report

Posted 1 year ago

Thank you Bryan. The delivery company do try their best to reach the AM/PM slots but sometimes due to delays/unforeseen circumstances and especially at this time of year when the pallet network and under immense pressure, sometimes they can be running a bit late. I do apologise you were not informed. We always get in touch with the customer straight away but in this case the system did not display any delay hence why you were not contacted. You were refunded as soon as we realised the time slot was not met. Alternatively, i hope you enjoy the wood and have a Merry Christmas!

Posted 1 year ago

Hi Bryan After further investigation we notice that your previous 4 orders met the Am or Pm specified delivery time. Like my colleague mentioned, the pallet networks run into unforeseen circumstances and if we are not informed there is very little we can do about it. Joe Owner/Director

Posted 1 year ago

“Asked for del to be near as poss to wall but had to move myself with help”

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Posted 1 year ago

“Delivery was on time and no issue with the wood, my only issue is around the bags that they are delivered in. Apparently these are just to be thrown away into general recycling which does not fit well with me. In this day and age I think that meds rethinking.”

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Posted 1 year ago

“I purchased a bag of Dalby Gold in May and the contents were fine for my new log burner, so I ordered another bag of the exactly same product in September, however after delivery when I opened the bag, I found a totally different selection. This second batch has logs of varying lengths and their size in most cases are too large without further splitting to fit my log burner. (see photo first batch at bottom, 2nd batch above). Not sure if I will order again.”

Dalby Firewood 3 star review on 9th September 2022

Helpful Report

Posted 1 year ago

Hi Thanks for the review. The logs on the bottom are standard/thin cut and the logs on the top are standard cut. You ordered standard cut both times. If you had of notified us on receipt of the goods we could have done something about the issue but you have failed to report any issue at all. We can not deal with problems if we are not aware of them. Dealing with issues that are brought to our attention is what makes us different from other suppliers. P.S I am very sure that the logs on the top will fit into a standard woodburner. If they dont then you need standard/thin cut logs. Hope this helps for future.

Posted 1 year ago

“As we have not yet used any of the wood, it is difficult to comment. However, yet again, the delivery man was most unpleasant and uncooerative. The delivery is always a trial!”

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Posted 1 year ago

“I am usually more than happy with Dalby's products and service, but my latest order was a real letdown. My usual Oak and Birch bag was not available so I called and was advised to buy a mixed bag. When it arrived, I soon discovered that not only was it predominantly Ash in the bag, which I find very hard to burn, but the logs were far too large. I called to query this and was told that the logs ARE bigger, and, basically, I should have noticed this on the website when I ordered. I went back to the website to verify this and I found no mention of the logs being larger. So, now I'm stuck with an enormous builder's bag of wood I cannot use.”

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Posted 2 years ago

Thank you for taking the time to leave us this review. Apologies that the mixed hardwood is made up mainly of ash but this is one of our best products. We only offer our kiln dried hardwood as a standard cut, which is different in size to the ’standard/thin’ which you usually order (this will be visible on your order history) but I do apologise that we had suggested this product as an alternative for you. I have sent you an email regarding this, please let me know if you have any questions.

Posted 2 years ago

“Our fault but we thought there was a solid cover. The flimsy plastic collects rain which gets through , if only slightly. Also , we are not looking forward to getting the logs from the bottom. As far as we can see the only easy way to do this would be to tear the plastic , which would make the crate less water resistant.”

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Posted 2 years ago

Thanks for leaving us this review, Julian. The ideal place to store kiln dried logs is indoors where it is warm and dry.

Posted 2 years ago

“Always happy with the service from Dalby. Just a shame that the selection of logs available is so limited at the moment.”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review Adam. We are sorry that our stock is limited at the moment, however we are due to have more products in stock very soon! Please keep an eye on our website for regular updates in stock, and we do hope to hear from you in the near future!

Posted 2 years ago

“Delivery was good, although I requested the wood to drop by the garage the delivery person said he could only drop the wood on the curb. After we had a discussion he agreed to drop the wood by the garage. The delivery note did state to be dropped by the garage.”

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Posted 2 years ago

Thank you for leaving us a review Elaine. As we use a third party delivery company, it s driver's discretion. We are sorry for any inconvenience caused, we do hope to hope to hear from you again in the near future.

Posted 2 years ago

“The customer service was as good as ever. But I must say the wood size and cut was extremely random - the worst we have ever received which made it difficult to stack in the wood shed. There were some massive logs which we will need to cut down to get into our wood burner. As it was a Dalby Gold bag we expect m a more consistent product as it comes at a premium price.”

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Posted 2 years ago

Thank you for leaving us a review. As we deal with raw material, it is hard to guarantee log size. We hope this wasn't too difficult for you and we do thank you for your custom. We hope to hear from you again in the near future!

Posted 2 years ago

“The quality of the logs on this recent delivery is no where near the usual good standard”

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Posted 3 years ago

Thank you very much for speaking to us in regards to your comments Mr Dawson, we're glad that we could look into this further for you.

Posted 3 years ago

“Not as good as the bags a lot off small mixed in I’ll go back to the bags”

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Posted 3 years ago

Dalby Firewood is rated 4.9 based on 6,033 reviews