Dalby Firewood Reviews

4.9 Rating 6,033 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,033 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 20th March 2024

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few small kindling sized pieces amongst the logs but generally satisfied with purchase and delivery”

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Posted 2 months ago

“Excellent on time delivery Logs on the large side. Most will need splitting”

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Posted 2 months ago

“Always efficient in processing an order, polite delivery process and a dry and easily split log. The one improvement that could be made is to split some of the larger logs before going into the delivery sack.”

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Posted 3 months ago

“Interestingly good”

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Posted 3 months ago

“Excellent delivery. Not used the wood yet.”

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Posted 3 months ago

“Web site well laid out and functional. Easy to navigate . Purchase process was clear and straightforward . Kept well informed of order progress . Delivery was on time and well handled .”

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Posted 3 months ago

“Delivered on time and the driver was helpful. Have not used any of the logs yet but they are well packaged and weather proof.”

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Posted 4 months ago

“Extremely fast delivery and a good price plus quality wood as always. The only reason for knocking off a point to 4* is that compared to previous similar purchases this one had a greater proportion of Birch and less Oak. Previous deliveries have been pretty much 50/50. I always assumed that it's meant to be equal proportions, so that may not always be the case and if I want equal proportions in future (which I usually do) then I'll order separate bags of oak and birch next time. Otherwise, spot on as always.”

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Posted 4 months ago

“Delivered with care”

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Posted 5 months ago

“Had a couple of wobbles over the time I have been buying logs from them. After a phone call Dalby sorted the problem out quickly and fairly. Not many companies do that these days.”

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Posted 5 months ago

“I have chosen this rate because I have always been satisfied with the way the logs burn and you always keep us up to date when they are in and when they are delivered. I would recommend you to other people.”

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Posted 5 months ago

“Ordering easy and communication good. There was an issue with the delivery as the pallet (and the pallet truck) fell off the tail lift. This inevitably broke the pallet and the contents spread all over the drive. The driver and I shifted the wood to the storage location, which was up the flat access drive, but this took a considerable amount of time. It would be worth speaking to your shippers about this as it appeared to me that the tail lift was possibly tot robust enough for the load.”

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Posted 5 months ago

Thank you for the review and i do apologise for the inconveniences caused, we were not made aware that this happened. I will be making contact with them to see what caused this as tail lifts are used with majority of our deliveries. Despite the slight mishap, i am pleased to hear your ordering process was smooth and we hope the logs are up to standard. We hope to hear from you again.

Posted 5 months ago

“All good. Delivered on time as requested.”

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Posted 5 months ago

“Wood quality appears to be very good - delivery unfortunately was not so good. It would of been much more satisfactory if the driver made sure that I was present to oversee the delivery. In the end, I had to take the logs out of the pallet and store them myself as the container was placed in the wrong part of the garage.”

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Posted 6 months ago

“Expensive but very good quality. Quick to light and the wood burner glass stays clean for a long time”

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Posted 6 months ago

“When I split and stored the logs,they only measured 0.7 cu metres. Not 1 cu metres”

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Posted 6 months ago

Hi Mel. We do not sell in volumes of 1m3. Our bulk bags, as advertised hold 0.8m3 loose volume (unstacked) so if you have split the bag and stacked the logs then you will loose all the airspace and get a smaller volume when stacked.

Posted 6 months ago

“The wood was very well packaged and it looks to be in very good condition with no old or wormy wood. The delivery driver was very helpful and able to put the full pallet exactly where I wished. I am trying new varieties and have not yet burnt any so am unable to comment on its burning properties. Having paid for the privilege of a delivery timed for between 08:30 and 12:30 the lorry was outside my house at 08:10 which caused the minor irritation of reducing the time I had to dress.”

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Posted 6 months ago

“Good service, prompt delivery and quality wood ........ and would have been 5 star if slightly cheaper lol”

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Posted 6 months ago

“Wood is fantastic as always. Delivery a bit hit and miss, paid £10 for a timed delivery (PM) and it arrived in the morning. Not good enough when one is paying for a specific time”

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Posted 7 months ago

“Great product would have been 5* if the delivery man had rung the bell as requested.”

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Posted 8 months ago

Dalby Firewood is rated 4.9 based on 6,033 reviews