Dalby Firewood Reviews

4.9 Rating 6,182 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,182 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time. Product looks fine but obviously not not fired up yet!!”

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Posted 7 months ago

“Great product at a great price. Driver delivered my logs to the back gate with his hand cart, brilliant service.”

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Posted 7 months ago

“Great service from Dalby. Usually get the kiln dried logs but got the slightly cheaper seasoned ones this time. They are more rough and ready with bark and signs of disease in parts and because we have a small wood burner the ones with branches and knobbly bits on have had to be given to a neighbour. Will spend the extra on the kiln dried logs next time.”

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Posted 8 months ago

“Good clean logs delivered on time”

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Posted 9 months ago

“Delivery prompt, driver very polite, wood overall a little small even though I ordered standard cut. Expensive”

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Posted 9 months ago

“it wou;d have been 5 but the delivery was delayed a week. but aprart from that, I find your service excellent.”

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Posted 9 months ago

Hi Josephine, Thank you for the 4 star review. As per our email we sent out a couple weeks back prior to you ordering, we made all of our customers aware we were closing for a week due to maintenance and there will be no deliveries within this period and on our return we got your delivery to you within 3 days. Despite the delay, we hope the logs are up to our usual standard.

Posted 9 months ago

“A few small kindling sized pieces amongst the logs but generally satisfied with purchase and delivery”

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Posted 1 year ago

“Excellent on time delivery Logs on the large side. Most will need splitting”

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Posted 1 year ago

“Always efficient in processing an order, polite delivery process and a dry and easily split log. The one improvement that could be made is to split some of the larger logs before going into the delivery sack.”

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Posted 1 year ago

“Interestingly good”

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Posted 1 year ago

“Excellent delivery. Not used the wood yet.”

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Posted 1 year ago

“Web site well laid out and functional. Easy to navigate . Purchase process was clear and straightforward . Kept well informed of order progress . Delivery was on time and well handled .”

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Posted 1 year ago

“Delivered on time and the driver was helpful. Have not used any of the logs yet but they are well packaged and weather proof.”

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Posted 1 year ago

“Extremely fast delivery and a good price plus quality wood as always. The only reason for knocking off a point to 4* is that compared to previous similar purchases this one had a greater proportion of Birch and less Oak. Previous deliveries have been pretty much 50/50. I always assumed that it's meant to be equal proportions, so that may not always be the case and if I want equal proportions in future (which I usually do) then I'll order separate bags of oak and birch next time. Otherwise, spot on as always.”

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Posted 1 year ago

“Delivered with care”

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Posted 1 year ago

“Had a couple of wobbles over the time I have been buying logs from them. After a phone call Dalby sorted the problem out quickly and fairly. Not many companies do that these days.”

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Posted 1 year ago

“I have chosen this rate because I have always been satisfied with the way the logs burn and you always keep us up to date when they are in and when they are delivered. I would recommend you to other people.”

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Posted 1 year ago

“Ordering easy and communication good. There was an issue with the delivery as the pallet (and the pallet truck) fell off the tail lift. This inevitably broke the pallet and the contents spread all over the drive. The driver and I shifted the wood to the storage location, which was up the flat access drive, but this took a considerable amount of time. It would be worth speaking to your shippers about this as it appeared to me that the tail lift was possibly tot robust enough for the load.”

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Posted 1 year ago

Thank you for the review and i do apologise for the inconveniences caused, we were not made aware that this happened. I will be making contact with them to see what caused this as tail lifts are used with majority of our deliveries. Despite the slight mishap, i am pleased to hear your ordering process was smooth and we hope the logs are up to standard. We hope to hear from you again.

Posted 1 year ago

“All good. Delivered on time as requested.”

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Posted 1 year ago

“Wood quality appears to be very good - delivery unfortunately was not so good. It would of been much more satisfactory if the driver made sure that I was present to oversee the delivery. In the end, I had to take the logs out of the pallet and store them myself as the container was placed in the wrong part of the garage.”

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Posted 1 year ago

Dalby Firewood is rated 4.9 based on 6,182 reviews