Dalby Firewood Reviews

4.9 Rating 6,182 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,182 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered as arranged. Some of the logs are quite large in Diameter so I hope they burn well. 🤞”

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Posted 2 years ago

“very efficient”

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Posted 2 years ago

“Delivery was prompt and efficient. The logs are nicely cut and regular in shape. I ordered seasoned but dont know how long they have been seasoned for and if I need to store them before burning.”

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Posted 2 years ago

Hi Paul, thank you for your review. All of our firewood is ready to burn. You do not need to keep this in store any longer before using. All we advise is that the logs are kept under cover so they stay at a low moisture. Enjoy, and we look forward to hearing from you again.

Posted 2 years ago

“Have been delighted with the products over some time however in my recent delivery one bag which should have been logs was almost all pizza style pieces and only two logs at the bottom of the bag. As I am a generally satisfied customer I can only assume this is a mistake ....”

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Posted 2 years ago

“Excellent wood and great service”

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Posted 2 years ago

“The wood is great, unfortunately they always drop it off without even ringing the doorbell! Wood is decent quality and burns well, always delivered on time.”

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Posted 2 years ago

Hi James, Thank you for the review. The reason the driver wouldn't have rang the door bell is because it says on your order that customer is NOT present for delivery. If you are needing to be present on future deliveries, please select yes at this stage of ordering. The driver will then notify you he is there before offloading. Many thanks and hope you enjoy the wood.

Posted 2 years ago

“To much background noise when placing phone order as your online system would not take payment. Order taker and driver excellent.”

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Posted 2 years ago

“Fast delivery and very high quality wood provided (Birch) Will 100% use again although a number of itesms (kindling) were out of stock at the time or order”

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Posted 2 years ago

Hi, Thank you for leaving us a review. Glad the wood is suitable for you. I am not sure why you could not order the Kindling because we always have this in stock and is always showing on the website. Please feel free to give me a call and i can help you out if you would like to order some. Thanks.

Posted 2 years ago

“Good quality wood but it's a shame you have to buy firelighters kindling in such large amounts even when you are buying a few bags of wood.”

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Posted 2 years ago

Hi Peter, Individual items can only be ordered with a bulk bag or crate. We are unable to send out a small amount due to costs. The minimum bags of wood you can purchase is 3 and firelighters you can purchase a minimum of 4 boxes.

Posted 2 years ago

“Prompt service, even better delivery, wood is dry as a bone but only used a few pieces so far on a cold day. I ordered a full pallet of 60 sacks and although I fully understand and agree with why we have moved from plastic to paper sacks they are nowhere near as robust as the original plastic sacks - I still have a dozen left over from 2 years ago which I stored outside and which I can still hoick under my arms to move them around, unfortunately even though I moved (very carefully ) the new paper sacks the 60 yards off the pallet to the back of my shed several began to split. Not sure what they’ll be like come January & February. Perhaps something to review with sack suppliers.”

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Posted 2 years ago

“Really happy with the quality of the wood and the customer service/delivery. Would have been a 5 but the % price increase was a bit of a shock this year.”

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Posted 2 years ago

“Very happy with the service. Prompt delivery when quoted.”

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Posted 2 years ago

“Good bag of wood It would have better if the logs were cut thinner for our small stove”

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Posted 2 years ago

Hi Paul, thank you for your review. We do offer a standard/thin cut in some of our species. Having a smaller stove, this mix would definitely work better for you for future reference. Enjoy and we hope to hear from you again.

Posted 2 years ago

“Easy to purchase, delivered quicker than anyone else, product great and will definitely use again..... only reason not 5star is although the order delivery time was between 8-5 the updated was 11-1 then gradually changed throughout the day and come at 4pm. This was still in the original timescale but annoying. Small thing, great service and as I said would us again”

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Posted 2 years ago

“Always good service , easy to order and qood quality logs.”

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Posted 2 years ago

“Order and delivery process is rapid and efficient with convenient delivery inside garage. Would be 5 stars but concerned about significant price increases this year which may mean we look elsewhere next time.”

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Posted 2 years ago

“As always, good product and good service”

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Posted 2 years ago

“Ready now for the winter. Well done Dalby”

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Posted 2 years ago

“I use Dalby Firewood every year for my winter stock for my wood burning stove. I usually give a rate of 5 stars but have reduced it to 4 because of the new prices. The wood is of its usual good quality and well dried but very expensive. Rob Williamson”

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Posted 2 years ago

“Everything is great and on time! Thank you!!!”

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Posted 2 years ago

Thank you for the review, Logan. Pleased the delivery got to you in good time. Hope you enjoy the logs and hopefully next time, we will receive a 5* review!

Posted 2 years ago

Dalby Firewood is rated 4.9 based on 6,182 reviews