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Dalby Firewood Reviews

4.9 Rating 6,206 Reviews
99 %
of reviewers recommend Dalby Firewood
Company Reviews Product Reviews
4,382
 Metrics Info
4.9
Based on 6,206 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Dalby Firewood Reviews
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Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sue Hardman
Verified Buyer
“Great service as usual. Cheers!”
Helpful Report
Posted 2 years ago
Francesca Carciofa
Verified Buyer
“The product is excellent and the customer service is also very good. Fast delivery, but the courier refused to wheel the crate to the door at the end of the drive. This was despite easy access through a concrete ramp that we built just for deliveries of heavy products. We had to pay some cash and in the end he agreed to do the work, which required a bit of effort (pushing the heavy cart)”
Helpful Report
Posted 2 years ago
Francesca, I am pleased to hear your are happy with the product. On the other hand i am astonished at the fact you had to pay this driver. We will not accept this under any circumstances. Please note this is a 3rd party delivery company so this is not our own staff. I will deal with this immediately and contact you privately regarding the matter.
Posted 2 years ago
James Mellor
Verified Buyer
“Good service, but very expensive”
Helpful Report
Posted 2 years ago
Richard Wood
Verified Buyer
“Very satisfied with the logs ( oak and birch)which measured about 12% on our moisturre meter. The only point of improvement would be to offer a stacking service and removal of the delivery pallet? I appreciate there would be an extra charge for this and perhaps there could be an incentivisation for collection of old pallets? Overall though very happy with the quality of logs. The customer service team are very professional and helpful based on previous dealings with them. Thank you”
Helpful Report
Posted 2 years ago
Hi Richard, Thank you for your review and glad you are happy with the logs and service. Unfortunately a stacking service would not be possible as we use a third party delivery company hence why we are also unable to collect the pallets. Please note that these pallets are untreated and kiln dried so they can be chopped up and used for kindling. Hope that helps and we look forward to hearing from you again.
Posted 2 years ago
Mike Norman
Verified Buyer
“Haven’t burnt any yet but it looks ok. Delivery was as usual on time and placed where w wanted for easy movement into our storeage facility.”
Helpful Report
Posted 2 years ago
Louise Booth
Verified Buyer
“Fantastic delivery, expensive wood but v good”
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Posted 2 years ago
Andrew North
Verified Buyer
“The wood is great but it is becoming expensive”
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Posted 2 years ago
Eric Staples
Verified Buyer
“The wood was delivered on time in crates which stored the wood until I was ready to transfer it to my woodshed Refundable crates would be preferable and would reduce the cost to the customer The delivery driver was pleasant and courteous”
Helpful Report
Posted 2 years ago
Penelope Wright
Verified Buyer
“Delivery prompt. Not used the logs yet as awaiting new stove.”
Helpful Report
Posted 2 years ago
Diane Lee
Verified Buyer
“Delivery was on time, no problems getting the bag into the garage. Just a tad expensive now.”
Helpful Report
Posted 2 years ago
Mike Mulvana
Verified Buyer
“Admin is excellent. Staff are human and obliging. Delivery has been prompt and tidy. Product is good.”
Helpful Report
Posted 2 years ago
Peter Hudson
Verified Buyer
“Great service, wood a bit on the pricey side but burns good so no big complaint.”
Helpful Report
Posted 2 years ago
Deborah Rutter
Verified Buyer
“Delivered on the day we requested. Well packaged and nicely stacked, very helpful driver put the crate into the garage exactly as requested. Still think the price is a bit high.”
Helpful Report
Posted 2 years ago
Ralph Kidner
Verified Buyer
“good quality wood in sensible sizes and shapes; speedy delivery; not the cheapest but great service”
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Posted 2 years ago
Barry Davies
Verified Buyer
“From order to delivery service was faultless”
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Posted 2 years ago
Dennis Thornton
Verified Buyer
“Very good delivery, good notification and on time.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Excellent delivery with a precise time window. Wood burns well (Oak and Birch mix). One star removed since seems very pricey. Otherwise all good.”
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Posted 2 years ago
Clifford Vening
Verified Buyer
“Excellent product matches good communications but it is expensive.”
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Posted 2 years ago
Debbie Holmes
Verified Buyer
“Didn’t appreciate your curt manner on email regarding delivery. As I explained my husband is very ill and we are back and forth to Christie’s hospital. Lovely friendly delivery man”
Helpful Report
Posted 3 years ago
Thanks for the review. The only email that has been sent to you was to apologise for the delay in the delivery. Due to you only providing us with one acceptable day for delivery, we did struggle to make it asap but we did work around your schedule and deliver when it was suitable. Hope the logs are okay and we hope to hear from you again.
Posted 2 years ago
Liz Hamilton
Verified Buyer
“Wood delivered within 2 days of the order being placed. Very happy with the quality of the wood. However, when I tried to reorganise the delivery date it wasn't possible (although I received a text saying it was possible).”
Helpful Report
Posted 3 years ago
Dalby Firewood is rated 4.9 based on 6,206 reviews
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