Dalby Firewood Reviews

4.9 Rating 6,182 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,182 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charcoal in 2Kg bags looks great, though I miss the really large chunks that I got in the 10Kg bags last time.”

Helpful Report

Posted 2 years ago

Thank you for the review, Andrew. Apologies we weren't able to stock the 10kg charcoal this season. We know how well it goes and fingers crossed it will be back in stock soon! In the meantime, we hope you enjoy the 2kg and hope it works just as well for you.

Posted 2 years ago

“Excelllent service, excellent quality logs, good delivery communication and packaging. Not at all happy paying £175 for a dump bag of logs however ((25% increase in months) for a regular customer I would hope to get some discount. Won’t be using again if price remand so high.”

Helpful Report

Posted 2 years ago

Hi John Thanks for the review and your continued custom. The price increase does not reflect our increases in costs. Production, fuel and transport have doubled, and the price of raw materials has more than doubled. Unfortunately, we have had no choice but to increase the prices. I hope you understand our frustration and very difficult situation.

Posted 2 years ago

“It would have been a five but the logs were delivered on the wrong day, good job we were in otherwise there would have been nowhere for the delivery except on the main road!”

Helpful Report

Posted 2 years ago

Hi Jen Thanks for the review. Sorry that the delivery company turned up on the wrong day. Mistakes happen. If you had not been there the delivery company will not leave the delivery anywhere other than your requested place, so the crate would have been taken back to the depot and delivered on the correct day. Thanks for pointing this out though, we will be asking them why this happened.

Posted 2 years ago

“Quick efficient service and good communication to liaise suitable delivery slots.”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review, Pamela. Pleased that we were able to get the delivery to you in good time. We hope you enjoy the wood and hopefully next time it will be 5 stars!

Posted 2 years ago

“Ordered arrived quicker than expected and was very simple to place. Very good service, now hoping the product matches it.”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review. We are pleased that we could get it to you quickly and that you received good service. We hope that you approve of the product also and we hope that we will be hearing from you again soon.

Posted 2 years ago

“The wood is very good”

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Posted 2 years ago

“Pleased with outcome”

Helpful Report

Posted 2 years ago

Thank you for the review, Pleased to hear, john.

Posted 2 years ago

“The second time we have ordered we are happy with the price and choice also the the delivery guys are spot on good lads”

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Posted 2 years ago

Thank you for leaving us a review, Dean. Great to hear that we made a good first impression, and we look forward to hearing from you again soon.

Posted 2 years ago

“Logs are always dry and ready to burn, buying process easy and delivery is always on time. Only four star rating as there is no bulk load tipped option saving the cost of five bulk bags on my last order and having to send five one use bulk bags for re cycling.”

Helpful Report

Posted 2 years ago

Thank you for the review. Pleased to hear the process is easy. We do collect the bags to re use, this needs to be requested upon ordering.

Posted 2 years ago

“Website user friendly. Delivery as arranged. Quality of the wood very good, although some logs very large, and will hopefully fit into the stove. Only comment is delivery comes on a pallet and packaged in tarpaulin, and once unpacked and stored I am now the owner of a pallet and the tarpaulin ......hopefully they will come in useful!”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review Imelda. Glad the delivery got to you on time and the quality of the wood is up to standard. The pallets are untreated and kiln dried so they can be chopped up and used for kindling.

Posted 2 years ago

“Communication could be improved regarding delivery dates but staff excellent when contacted.”

Helpful Report

Posted 3 years ago

Thank you for the review, Matt. We try to deliver within 7 days, and we always send out a text and email the day before the delivery, giving you a half-hour time slot.

Posted 3 years ago

“Took a little while to arrive but service was good. Only a shame they won’t take away previous log deliveries bag. Seems a waste and not very eco.”

Helpful Report

Posted 3 years ago

Hi Adam, thank you for leaving us a review. We hope the logs are up to standard. We do try to deliver within 7 days, however, it can be difficult when we are provided with only one day you can accept delivery. We do also take away the previous bags if requested. Please pop this on your notes on your next order. Thank you.

Posted 3 years ago

“Quick efficient service, friendly driver too 👍”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review, Mike. Glad that we could get your logs to you promptly and we hope the product was up to standard. We hope that your experience with us would allow us to receive a 5*, rather than a 4. Look forward to hearing from you again soon.

Posted 3 years ago

“Delivery went very well driver courteous and helpful. Product seems to meet expectation both in quality and quantity. Would expect to use DF again!”

Helpful Report

Posted 3 years ago

Thank you for ordering with us, Nigel. Pleased that your delivery was done in a friendly manner and that you also are enjoying our product. Let's hope next time the rating increases to 5*.

Posted 3 years ago

“Service good. Quality of wood good. I ordered a small amount and was told 8 to 12 logs in each bag. There were a max of 7 so that was misleading. I didn’t like having to pay £10 delivery for next day when we live so close. Quite expensive even for larger quantities but as I say good quality wood.”

Helpful Report

Posted 3 years ago

Thanks for leaving us a review. We are happy that you are pleased with the quality of the wood, and the service was up to standard. The logs that come in the handy bags are a variety of thicknesses and can contain approximately 8 -12 logs, depending on size. Next day delivery/ timed slots do incur a small charge, but we do offer free standard delivery within 3 working days. Depending on storage availability, you may want to consider a bulk bag for future orders as this is more cost-effective.

Posted 3 years ago

“Very impressed from placing our first order and how the service was explained, the receipt was spot on with all delivery instruction added - sadly the delivery company did not follow the same process! Requested delivery at back of house but delivery chap turned up at the front door - clearly not followed the instruction!! Won’t tell you the rest of the story as Buster Keaton would have cried louder with floods of tears!!! Can’t fault the business but need to sort out their delivery company.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this review and we appreciate you bringing the issues you had with your delivery to our attention. We have raised this issue with the third party delivery company we use as this is not the service we would like to give our customers. As per our telephone conversation, we are grateful you still wish to use our company in the future and look forward to speaking with you again soon!

Posted 3 years ago

“Thanks for the delivery - came a bit early so we missed the driver - although we were both so we can't we can't comment re driver. However, he left the logs in the garage as required. Are the bags returnable with the next delivery? Good start to what is for us is a new service. TR”

Helpful Report

Posted 3 years ago

Thank you for the review. We hope the logs are up to standard. On your next delivery, if you would like us to take the bags from the previous delivery, this would not be a problem. We look forward to hearing from you again soon!

Posted 3 years ago

“Good service and good value for money”

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Posted 3 years ago

Thanks for leaving us this review, David. We hope to hear from you again soon!

Posted 3 years ago

“Always easy and straightforward to order, prompt service, delivery when they say. Could phone/txt 30/45mns before delivery would be helpful , otherwise very good.”

Helpful Report

Posted 3 years ago

Thank you for leaving us this review. We're glad you're satisfied with the ordering process! Please make sure to note you would like a call before your delivery and we can pass this information on to your driver. We look forward to hearing from you again soon!

Posted 3 years ago

“Delivered on time. Nice dry wood.”

Helpful Report

Posted 3 years ago

Thank you for the review. Glad to hear you are pleased with the product and delivery serivce. We hope to hear from you again soon.

Posted 3 years ago

Dalby Firewood is rated 4.9 based on 6,182 reviews