Dalby Firewood Reviews

4.9 Rating 6,182 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,182 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive but very good quality. Quick to light and the wood burner glass stays clean for a long time”

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Posted 1 year ago

“When I split and stored the logs,they only measured 0.7 cu metres. Not 1 cu metres”

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Posted 1 year ago

Hi Mel. We do not sell in volumes of 1m3. Our bulk bags, as advertised hold 0.8m3 loose volume (unstacked) so if you have split the bag and stacked the logs then you will loose all the airspace and get a smaller volume when stacked.

Posted 1 year ago

“The wood was very well packaged and it looks to be in very good condition with no old or wormy wood. The delivery driver was very helpful and able to put the full pallet exactly where I wished. I am trying new varieties and have not yet burnt any so am unable to comment on its burning properties. Having paid for the privilege of a delivery timed for between 08:30 and 12:30 the lorry was outside my house at 08:10 which caused the minor irritation of reducing the time I had to dress.”

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Posted 1 year ago

“Good service, prompt delivery and quality wood ........ and would have been 5 star if slightly cheaper lol”

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Posted 1 year ago

“Wood is fantastic as always. Delivery a bit hit and miss, paid £10 for a timed delivery (PM) and it arrived in the morning. Not good enough when one is paying for a specific time”

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Posted 1 year ago

“Great product would have been 5* if the delivery man had rung the bell as requested.”

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Posted 1 year ago

“Very good delivery driver, most obliging, it was a terrible day.”

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Posted 1 year ago

“Easy ordering delivered on time.”

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Posted 1 year ago

“Got delivery in June 2023 so haven't used the logs yet. Delivery was great, the guy put them where I wanted them. I had some logs from Dalby last year, they were the easiest to light and burn. Not the cheapest, but, great company.”

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Posted 1 year ago

“We have used Dalby for over 7 years and always are very happy with the product. We ordered a pallet on special offer and the delivery was unfortunately not to their normal high quality standard - it never arrived ! I contacted Olivia at Dalby who tried to get the delivery reorganised for the next day but sadly this didn’t happen. Since we were going on holiday I asked for the delivery to be rescheduled for about 10 days later. This she did and the pallet arrived as expected. They had some difficulty getting it off the lorry and it was clear that the original pallet had been badly damaged. It had all been put on another pallet and then shrink wrapped. Delivered a bit wonky with some loose pieces on top but all to the excellent Dalby quality. I’ll forgive them this one. Thanks Olivia!”

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Posted 1 year ago

“Good service - delivery driver polite and helpful. Have not tried this batch of wood yet, but if the weather permits over Easter weekend, will fire our pizza oven up and test it.”

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Posted 1 year ago

“Yes very satisfying and good logs and very good delivery. And put where I asked them too be put thank you”

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Posted 1 year ago

Thank you for the review. Pleased to hear you are happy with the logs and that the delivery instructions were adhered to. Hopefully when you start using them, the 4* can change to a 5*!

Posted 1 year ago

“Excellent service as the delivery was at the specified time.The driver was not particularly 'customer friendly' though.”

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Posted 1 year ago

“Very good quality as always. Good delivery timescales. Even with the sale price I find the wood is still very expensive. Rob Williamson”

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Posted 1 year ago

Thank you for the review Rob. Glad to hear you are pleased with the wood and the delivery went well. We understand the prices have rapidly increase throughout the year but this is down to the prices of raw material, production costs etc and the increase was unavoidable. We hope we will hear from you again as your loyal custom is much appreciated.

Posted 1 year ago

“Only delivered yesterday so not used yet. Delivery good and driver very helpful.”

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Posted 2 years ago

Thank you for the review Mark. Glad the delivery went well and i hope the wood does burn well for you and maybe next time we can get them 5*! Enjoy and we hope to hear from you again.

Posted 1 year ago

“Wood burns from the start with very little kindling and makes little ash. Glass is nice and clean. I don’t have a moisture meter but would say judging by the evidence it’s well dried.”

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Posted 2 years ago

Thank you for the review. Pleased that the wood is burning well for you and hopefully next time we can push it to 5*!

Posted 1 year ago

“I would recommend Dalby because I found them to be very helpful when ordering and will always let you know when they have stocks in”

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Posted 2 years ago

“A bit disappointed for the first time in many orders.We ordered Standard/thin but almost all the logs in the bag were VERY large. They will all need chopping up smaller. The bag of oak and birch was much better.”

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Posted 2 years ago

Hi, I apologise you are not satisfied with your most recent order however we haven't heard anything from you? Please contact us with any issues so we can deal with it immediately.

Posted 2 years ago

“Great service as usual. Cheers!”

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Posted 2 years ago

“The product is excellent and the customer service is also very good. Fast delivery, but the courier refused to wheel the crate to the door at the end of the drive. This was despite easy access through a concrete ramp that we built just for deliveries of heavy products. We had to pay some cash and in the end he agreed to do the work, which required a bit of effort (pushing the heavy cart)”

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Posted 2 years ago

Francesca, I am pleased to hear your are happy with the product. On the other hand i am astonished at the fact you had to pay this driver. We will not accept this under any circumstances. Please note this is a 3rd party delivery company so this is not our own staff. I will deal with this immediately and contact you privately regarding the matter.

Posted 2 years ago

Dalby Firewood is rated 4.9 based on 6,182 reviews