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Dalby Firewood Reviews

4.9 Rating 6,188 Reviews
99 %
of reviewers recommend Dalby Firewood
Company Reviews Product Reviews
4,219
 Metrics Info
4.9
Based on 6,188 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Dalby Firewood Reviews
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Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Barney M
Verified Reviewer
“Great wood but terrible delivery. Unfortunately they use an unreliable delivery company that don't contact you (on 2 out of 2 occasions). Then they redeliver at a time that you don't agree to or can't make. Wouldn't recommend using Dalby until their delivery and customer service improves.”
Helpful Report
Posted 2 years ago
Hi Barney, i do apologise that your delivery did not go as planned, but sometimes unforeseen circumstances do get in the way which are unavoidable. If a delivery cannot be made, the 3rd party delivery company reschedule the day after unless advised otherwise. On this occasion they kept your delivery until a day you were happy to receive.
Posted 2 years ago
Philip Roe
Verified Buyer
“Day late and pallet left at the side of road. Good delivery driver though”
Helpful Report
Posted 2 years ago
Richard
Verified Reviewer
“Let me down. After years of good service, my most recent order was rescheduled not once but twice, with no notice, having waited in both times. It arrived on the third time, drivers were pretty clueless about how to operate a basic van, etc. I had to suggest compensation in the form of a discount, it was not offered up front, and even this has failed to materialise despite asking. Will not be using again.”
Helpful Report
Posted 3 years ago
Hello Richard, Thank you for taking your time to leave us this review. We do inform the customer immediately after we find out about any issues. Unfortunately for us and the customer this is sometimes at the end of the day. We are at the mercy of the distribution network catastrophe due to obvious reasons and I sympathise with your anger towards us. The whole UK pallet network is under enormous strain and 9% of deliveries are failing. Once again, sorry for the failure, but please understand that this is not our fault. We have offered you a discount on your next order as per our email thread exchanged on 21.09.21. If you would like to contact us on 01653 668177, we are able to process a new order for you, with the discount applied as discussed. Thank you, Dalby Firewood
Posted 3 years ago
Joyce Sutton
Verified Buyer
“3 of the bags were only half full”
Helpful Report
Posted 4 years ago
Dalby Firewood is rated 4.9 based on 6,188 reviews
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