Dalby Firewood Reviews

4.9 Rating 6,620 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,620 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01653 668177

Location:

Dalby Firewood,
Middle House Farm, Low Marishes,
Malton
North Yorkshire
YO17 6RH

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Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service We haven't had a chance to use the logs yet, but the service so far has been excellent. The website was easy to use and Dalby Firewood messaged us the day before (as they said they would), and gave us a half hour slot. We'd chosen the option to leave the logs in a designated space in case we were out. The logs were delivered at the appointed time, quietly, effeciently, and placed exactly as per instructions. The bulk bag was a good quantity. We look forward to using the logs.”

Helpful Report

Posted 7 years ago

Thank you so much for leaving us a 5* review! We're really pleased that you found the delivery information reliable and that your delivery was left in a convenient place! We look forward to hearing from you again

Posted 7 years ago

“Lovely stuff.”

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Posted 7 years ago

Many thanks for leaving us a 5* review!

Posted 7 years ago

“The ordering procedure was efficient. I was impressed with the way the logs were stacked in the crate. Delivery was fine but quite late in the day (about 4.30pm) It would certainly help if (say) a 2/3 hour delivery slot could be advised to customers so that one does not have to stay in all day”

Helpful Report

Posted 7 years ago

Thank you very much for taking the time to leave us a positive review, we really appreciate the feedback and it's wonderful to hear that you were impressed with the products you received. We are able to offer timed delivery slots although these do incur small delivery charges. The free delivery is an all day delivery service and at the moment our third party courier are unable to offer ETA's, this is something we are looking into and hope to be able to offer it in the future. We are able to make deliveries without you being present for delivery, as long as we have permission and instructions on doing so. Many thanks again for your positive feedback and we look forward to hearing from you again.

Posted 7 years ago

“Excellent product, service and delivery.”

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Posted 7 years ago

Thank you very much Mr Carr for leaving us a 5* review!

Posted 7 years ago

“ive tried a bulk bag this time of oak and silver birch it was ideal a level mix of both woods and nice and dry delivery was on time and the driver was very helpful put the bag just where i wanted it great service thank you.”

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Posted 7 years ago

Many thanks Mr Haynes for taking the time to leave us a 5* review, we really appreciate it! It's brilliant to hear you were happy with the Oak & Birch, and that your delivery went smoothly. We look forward to hearing from you again soon

Posted 7 years ago

“Great service and great product. Really happy.”

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Posted 7 years ago

Thank you very much Will for leaving us a positive review!

Posted 7 years ago

“The logs are great. The customer service is outstanding. Flexible and friendly. Delivery 🚚 has always been very convenient and always in the time scale scheduled. What’s more to want? Thanks ! Richard. Whitby”

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Posted 7 years ago

Thank you so much Mr Davis for taking the time to leave us such a great 5* review. We'e so happy to hear how impressed you are with our customer service, products and delivery! We look forward to hearing from you again soon

Posted 7 years ago

“Delivered first thing in the morning, tried a sample that night, burns exceptionally well, hot enough to burn of the carbon left by the budget logs I was using before. Highly recommended, roll on cold winter nights and mulled wine!!”

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Posted 7 years ago

Thanks so much Justin for taking the the to leave us a 5* review, we really appreciate it! Great to hear how happy you are with the products and we look forward to hearing from you again!

Posted 7 years ago

“Excellent service, as always.”

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Posted 7 years ago

Many thanks Helen for leaving us a positive review, we really appreciate the feedback from our loyal customers! We look forward to hearing from you again.

Posted 7 years ago

“Excellent service. Delivery was on spot on! Very helpful.”

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Posted 7 years ago

Thank you very much Mr Green for your 5* review, it's great to hear you were happy with the service and delivery! We look forward to hearing from you again

Posted 7 years ago

“Excellent product, great customer service, easy delivery, many thanks.”

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Posted 7 years ago

Thanks so much Mark for leaving us a 5* review! We're really pleased to hear that your were pleased with the product, customer service and delivery.

Posted 7 years ago

“All great, logs arrived enclosed in plastic so were protected from getting wet. The only issue was that the driver didn’t get the instructions I’d provided for the location of our house with a name and not a number.”

Helpful Report

Posted 7 years ago

Thank you very much for your review., it's great to hear that you were happy with the products you received. I apologise for the driver struggling to find your property, we will ensure these instructions are clearly put on the delivery notes next time.

Posted 7 years ago

“Excellent quality charcoal. Easy to light ,burns slow. No fumes ,as with cheaper charcoal. Worth the extra cost. Fast postage service. Can not fault. Thank you.”

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Posted 7 years ago

Thank you so much Debbie for leaving us such a great 5* review, we're really happy to hear that you're impressed with the Lumpwood charcoal!

Posted 7 years ago

“Firewood arrived on time and delivered where I wanted it to be dropped. Been using Dalby Firewood for many years and always been wholly pleased with their service and the quality the wood. What more could you ask for.”

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Posted 7 years ago

Many thanks David for leaving us a 5* review, we're really pleased to hear that as a regular customer you've always been pleased with the products and service you've received from us. We look forward to hearing from you again.

Posted 7 years ago

“Excellent local company to deal with. Order placed on line logs delivered next day. Logs left exactly where we wanted them, text sent to make sure we knew our delivery had happened- so pleased with service, highly recommend.”

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Posted 7 years ago

Thanks so much Mrs Newby we're really pleased to hear how happy you were with the service provided and I'm really happy to know your delivery went smoothly! We look forward to hearing from you again soon.

Posted 7 years ago

“Great service, as usual - delivered the same week.”

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Posted 7 years ago

Thank you very much Barbara for positive review, we really appreciate it! It's great to receive feedback from our loyal customers, and I'm so pleased that you were happy with the service.

Posted 7 years ago

“A small problem regarding an on-line order was quickly rectified with a phone call to the company. Item arrived on time. The product I ordered (Crate of Birch wood) is of very good quality and burns very well in my Pizza Oven. Well Done Dalby Firewood.”

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Posted 7 years ago

Thanks very much Mr Mann for leaving us a 5* review, I'm glad we got your query ironed out quickly and you were able to proceed with your online order. Great to hear the Birch is well suited to your pizza oven, we look forward to hearing from you again in the future!

Posted 7 years ago

“Great fire wood easy process to order .arrived on time great price”

Dalby Firewood 5 star review on 22nd August 2019

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Posted 7 years ago

Many thanks Mr Lomas for taking the time to leave us 5* review! We're really pleased to know that you're happy with the products, value for money and delivery service.

Posted 7 years ago

“Two bags of great logs delivered on time. Right size and really dry logs. The whole service from ordering to delivery is excellent.”

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Posted 7 years ago

Thanks very much Sue for leaving us a 5* review we're so pleased to hear how happy you are with the logs you've received from us and that your delivery went smoothly.

Posted 7 years ago

“always easy to order and nice quick delivery you don't even have to be in, excellent that's why i'm back this year again”

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Posted 7 years ago

Great to hear that you've been happy with the service provided this year and last Mr Faulkner! We really appreciate feedback from our regular customers and I'm really happy to hear the delivery has been smooth for you. We look forward to hearing from you for your third delivery!

Posted 7 years ago

Dalby Firewood is rated 4.9 based on 6,620 reviews