Dalby Firewood Reviews

4.9 Rating 6,504 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,504 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Dalby Firewood,
Middle House Farm, Low Marishes,
Malton
North Yorkshire
YO17 6RH

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Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A big plus was ease of ordering via the website! The logs were delivered in good time and left as requested. I was very pleased to see that the delivery driver had also put a cover over the logs, just in case it rained. Thank you for that!”

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Posted 7 years ago

Many Thanks Andrew for leaving us a 5* review, it's great to know you found the website easy to navigate as well! We're really pleased to hear you were happy with the delivery and quality of your order.

Posted 7 years ago

“Great product - bag of kiln dried birch - best I have seen for quality, price, ease and speed of delivery. I am switching supplier right now.”

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Posted 7 years ago

Thanks so much for leaving us such a great review, we're really happy to hear you'll be ordering from us again! We pride ourselves on the quality of our products and our smooth delivery service it's great to see you've found that too.

Posted 7 years ago

“A FIRST CLASS PRODUCT LIGHTS AND BURNS WONDERFULLY WITH FIRST CLASS CUSTOMER CARE. DELIVERY STATED BETWEEN 12 AND 12.30 AND THATS WHEN IT ARRIVED FIRST CLASS”

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Posted 7 years ago

Thanks so much Gary for taking the time to leave us such a positive review. It's always great to be in partnership with other businesses and it means a lot to us that you're recommending our products to use when installing your log burners. We look forward to hearing from you again for your next delivery of Kiln Dried Ash.

Posted 7 years ago

“Excellent service all round from Dalby Firewood. Quick courteous delivery, always kept informed of when the wood will be delivered. Can't be faulted.”

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Posted 7 years ago

Cheers Chris for the 5* review! Great to hear you've been happy with the products and service from us again, we look forward to hearing from you again!

Posted 7 years ago

“Friendly & efficient service”

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Posted 7 years ago

Thanks very much for leaving us a 5* review!

Posted 7 years ago

“Great product, great service. Couldn't face a winter without you!”

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Posted 7 years ago

Thank you very much Colin, we're really pleased to hear our service and products have been up to scratch again this year! We look forward to hearing from you before the next cold-spell!

Posted 7 years ago

“Best logs I have used. Burn clean and hot. Kindling very good. Delivery guy friendly.”

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Posted 7 years ago

Thank you very much for leaving us a 5* review, it's great to hear how happy you are with our products and that the delivery went smoothly for you!

Posted 7 years ago

“Delighted with the quality of logs. Dalby has always delivered great quality of logs.”

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Posted 7 years ago

Thank you very much Tim, great to hear you're happy with the quality of the logs!

Posted 7 years ago

“Unfortunately del on a wet morning, no sheet over logs so I have 1/2 bag of wet logs to dry before I use them. This is disappointing as i bought dry logs to burn, next time I order will only allow delivery on a dry day!”

Dalby Firewood 4 star review on 9th February 2019

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a 4* review Mr McDermott, I'm sorry to hear the logs were left uncovered, I have added this onto your customer file so from now on they will be left covered when they're not placed into the garage. We've also mentioned to our driver that this should have been actioned initially, please accept our apologies for this it won't happen again.

Posted 7 years ago

“Once again quite excellent and professional service. It is a pleasure to talk to the staff who take the order and the personnel who deliver it. The product, service and delivery are outstanding. I would and indeed have recommended Dalby Firewood without any hesitation. Thank you. Tony Griffiths”

Helpful Report

Posted 7 years ago

Thank you so much Mr Griffiths for leaving us such a great review in regards to our customer and delivery service we really appreciate it, customer service is something that's really important to us and we want to ensure our customers are happy. We look forward to hearing from you again soon

Posted 7 years ago

“first time using Dalby Firewood, and will definitely use them again, Polite and helpful staff and very good logs. Thank you”

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Posted 7 years ago

Thank you very much for taking the time to leave us a review Suzanne! We really appreciate it and look forward to hearing from you again soon.

Posted 7 years ago

“Again , easy to order, prompt and polite delivery, great quality of wood. Worth the extra.”

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Posted 7 years ago

Thank you very much for taking the time to leave us a 5* review! We really appreciate it

Posted 7 years ago

“Will stick to the birch in future as oak seems not to burn to well”

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Posted 7 years ago

“Prompt delivery, good customer service and communication, and ready to burn quality wood. What else can I say?”

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Posted 7 years ago

Thank you very much Mr Smith! We really appreciate the feedback and we're really pleased to hear that you're happy with the products and service you've received.

Posted 7 years ago

“Very happy with the service and the quality of the hard wood logs”

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Posted 7 years ago

Many thanks Mr Bedingfield for taking the time to leave us a positive review, it's great to hear that you're happy with the service and quality!

Posted 7 years ago

“Very efficient service. Courteous delivery personnel. Recommend without reservation. Their wood is good too!”

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Posted 7 years ago

Thank you very much Mrs Andrews, we're really pleased to hear that you're happy with the products and service that you've received.

Posted 7 years ago

“As usual, as a regular customer, I am happy with the product. After my previous load had a complete layer of wood that was about 3 - 4 too long, I called Dalby's. The woman at the other end of the line was defensive, said they didn't make mistakes--all the while implying that this was all somehow not your fault. Her manner, as an example of customer service, was at best not very commendable. Were I not happy with the general service and products, I might have considered shopping around a bit further. Laila Monahan.”

Helpful Report

Posted 7 years ago

Thank you very much Laila for taking the time to leave us a 5* review, we're pleased to hear that you're happy with the products. We're sorry to hear there was some confusion in regards to your problems with the previous crate, we have a set complaints procedure in place and requesting for photographs of any issues is one of those steps. It was not in anyway made to imply anything other than that. It was a very unusual fault in the crate that you had and we simply needed some evidence to take to the guys who had packed the crates to explain this was not good enough or up to our usual high standard. We do apologies for any confusion in regards to this, it was not at all our intention to make you feel like we had disregarded the issues. That said we're really pleased that you re-ordered with us and can assure you that it won't happen again.

Posted 7 years ago

“great service quality logs arrived ten minutes early put logs in garage highly recommend dalby”

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Posted 7 years ago

Thank you very much Trevor we're really pleased to hear that you're delivery went well and you're happy with the logs you've received!

Posted 7 years ago

“Good logs for our stove, delivered on time, placed where we wanted it - no problems at all, thanks Dalby !”

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Posted 7 years ago

Thank you very much Mr North for taking the time to leave us a 5* review, it's great to hear that you're happy with the logs and delivery.

Posted 7 years ago

“Very good service. Used Dalby several times with no complaints.”

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Posted 7 years ago

Thanks very much Richard, glad to hear that you're impressed with the service!

Posted 7 years ago

Dalby Firewood is rated 4.9 based on 6,504 reviews