Dalby Firewood Reviews

4.9 Rating 6,485 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,485 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Dalby Firewood,
Middle House Farm, Low Marishes,
Malton
North Yorkshire
YO17 6RH

Write Your review

Tell us how Dalby Firewood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate website, simple ordering process and good communication for the delivery. They turn up when they say they will! Very good and very efficient.”

Helpful Report

Posted 7 years ago

Many thanks Ernie for leaving us a 5* review, we're so pleased that you found the website easy to use and were happy with the communication and delivery!

Posted 7 years ago

“The logs are good value, and the delivery is prompt, but I hadn't expected to be left with a wooden pallet to deal with, I can't chop it, and it won't fit in my car for the dump. Awkward.”

Helpful Report

Posted 7 years ago

Thank you for your review Mrs Durkin.The delivery information clearly states that delivery to your address is a pallet delivery. You also ticked the checkbox to confirm that you read and understood the delivery information. Sorry if this is inconvenient for you and thank you for taking time to review.

Posted 7 years ago

“Great service, as ever.”

Helpful Report

Posted 7 years ago

Thanks very much Liz for leaving us a 5* review!

Posted 7 years ago

“brilliant have had firewood from you twice before and am pleased with the results every time !”

Helpful Report

Posted 7 years ago

Thank you very much Jane we're so pleased that you've been happy with both your deliveries, we look forward to hearing from you for your third!

Posted 7 years ago

“Excellent communication and prompt delivery. Logs not used as yet so cannot comment on how they burn.”

Helpful Report

Posted 7 years ago

Thank you very much John for taking the time to leave us a positive review! We're so happy to hear you were pleased with the communication and delivery service. I'm sure you'll be pleased with the products when you've started to use them! Best wishes

Posted 7 years ago

“Excellent quality bag of logs once again delivered exactly where I wanted them and at a good price. I always value the service provided by Dalby Firewood.”

Helpful Report

Posted 7 years ago

Thanks so much David we're really pleased to hear that you were pleased with the service and products you've received!

Posted 7 years ago

“This is my 5th delivery from Dalby Firewood, as always the service was faultless the drivers are always courteous and helpful and the logs are superb giving off tremendous heat, perhaps not the cheapest but certainly dry and ready to go with no surprises hidden in the load!!”

Helpful Report

Posted 7 years ago

Many Thanks Nigel for taking the time to leave us a positive review, we really appreciate it. It's great to hear you're happy with the products and delivery service!

Posted 7 years ago

“Great wood and service although the pallet was left in front of the garage and not to the side as requested. Thanks Mark”

Helpful Report

Posted 7 years ago

Thanks very much Mark for leaving us a positive review, we really appreciate it and we're pleased to hear that you're happy with the quality of product and service. I'm sorry to hear the pallet was not left to the side of your garage, we will mention this to the delivery company and ensure it does not happy again! Apologies for any inconvenience and we look forward to hearing from you again in the future.

Posted 7 years ago

“The crate of wood arrived within the very broad time slot given but it would be very helpful if the time given could at least be before 1pm or after. Having to wait all day is a waste of my time. When I unpacked the crate, there were a lot of very small logs(branch wood), hidden in the middle of the surrounding split logs which indicates they were not meant to show on the outside-a bit sneaky and they burn far too quickly.”

Helpful Report

Posted 7 years ago

Thanks very much Mr Hann for taking the time to leave us a positive review, we really appreciate the feedback. In regards to your comments about the delivery times, the standard free crate delivery is an all day delivery between 8.30am-5.30pm we cover this cost for our customers, we can offer timed slots but these do incur a small delivery charges. I noticed you've had Bulk Bag deliveries from us before, we are able to be more specific with these delivery times as they're done by our own vehicles rather than through the pallet network. The Hornbeam is a fantastic product, putting out high temperatures with slow burn times, we aware that there is branch wood in the crate. This is due to the nature of the species Hornbeam is a branchy/narrow tree - and if we split those branches the logs would be very thin! Hope this answers your questions, we look forward to hearing from you again soon.

Posted 7 years ago

“Excellent service and product as always”

Helpful Report

Posted 7 years ago

Thanks very much Richard for leaving us a positive review! Really pleased to hear you're happy with the service and products

Posted 7 years ago

“Always pleased with Dalby Firewood.”

Helpful Report

Posted 7 years ago

Thanks very much for the 5* review!

Posted 7 years ago

“Excellent service from placing order to delivery. I have used Dalby Firewood for several years now and although quite expensive well worth the money, the kiln dried ash is very consistent and burns beautifully...well done yet again Dalby. John Howard.”

Helpful Report

Posted 7 years ago

Thanks so much John for taking the time to write us a 5* review! It's really appreciated. We're really happy to hear that you've been impressed with the service and quality of products. As you said our price reflects the quality of our firewood ensuring a low moisture content to produce a clean, hot burn with no damage to the fire or flu (as often happens when burning poor quality wet wood!). We look forward to hearing from you again soon Mr Howard

Posted 7 years ago

“Dalby Firewood can always easy relied upon to deliver a high quality product directly to your door. Always punctual with helpful and friendly drivers. Wouldn’t even think of using anyone else”

Helpful Report

Posted 7 years ago

Thanks Ken for leaving us a positive review, we're so pleased to hear that you've been happy with the high quality of our products and that your deliveries have always been convenient. We look forward to hearing from you again

Posted 7 years ago

“Have used Dalby Firewood for many years and have found the wood is great, the service efficient and the web site very easy to use.”

Helpful Report

Posted 7 years ago

Many thanks Mr Leggetter for leaving us a 5* review, it's brilliant to receive feedback from our regular customers and we're really pleased to hear that you've been happy with the products, service and website! We look forward to hearing from you again soon.

Posted 7 years ago

“Always good quality, delivered promptly and on the specified day.”

Helpful Report

Posted 7 years ago

Thanks very much Robert for taking the time to leave us a 5* review, we're really pleased that you're happy with the quality and delivery.

Posted 7 years ago

“Service was fantastic. Couldn’t be more helpful. Great logs too!”

Helpful Report

Posted 7 years ago

Many thanks for leaving us a 5* review, we're so pleased to hear you were happy with the service and quality of products you received!

Posted 7 years ago

“An excellent company. The logs are always dry and when we had a recent problem they were extremely helpful and sorted things for us quickly. Prices are reasonable for the best burning logs we have tried.”

Helpful Report

Posted 7 years ago

Thank you very much Mr Bilton for leaving us such a great review, it's greatly appreciated. It's really nice to hear that you were impressed with our response to the issues you had, as a company we really work hard to put any mistakes that happen right and we feel that's what sets us apart from other suppliers. We look forward to hearing from you again for your next delivery. Best wishes

Posted 7 years ago

“Great quality wood and excellent service”

Helpful Report

Posted 7 years ago

Thanks very much Mark, we look forward to hearing from you again!

Posted 7 years ago

“The Kiln Dried Birch is an excellent product. Delivery is always on time and the staff are friendly and helpful!”

Helpful Report

Posted 7 years ago

Thanks so much Michael for taking the time t leave us such a great review. We're really pleased that you're happy with the Kiln Dried Birch and you've found the deliveries to be convenient. We look forward to hearing fro you again!

Posted 7 years ago

“Excellent service and very friendly. Logs are burning well, and will be ordering again.”

Helpful Report

Posted 7 years ago

It's great to hear that you'll be ordering from us again Alec, we're really pleased that you're happy with the quality of Hardwood and service that you received.

Posted 7 years ago

Dalby Firewood is rated 4.9 based on 6,485 reviews