Dalby Firewood Reviews

4.9 Rating 6,171 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,171 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality wood and Excellent service as usual.”

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Posted 2 years ago

Thank you for leaving us a review, Isabel. Hope you enjoy the Birch and the Ash, and we hope to hear from you again soon.

Posted 2 years ago

“Brilliant communication, delivered as required. Great logs and a fair price.”

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Posted 2 years ago

Thank you for the review, Charles. Pleased to hear everything went well. Enjoy the wood and we look forward to hearing from you again soon.

Posted 2 years ago

“Everything is great and on time! Thank you!!!”

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Posted 2 years ago

Thank you for the review, Logan. Pleased the delivery got to you in good time. Hope you enjoy the logs and hopefully next time, we will receive a 5* review!

Posted 2 years ago

“Great service and great logs as always.”

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Posted 2 years ago

Thank you, Sue. Much appreciated. Thank you for your loyal custom and we look forward to hearing from you again soon.

Posted 2 years ago

“Charcoal in 2Kg bags looks great, though I miss the really large chunks that I got in the 10Kg bags last time.”

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Posted 2 years ago

Thank you for the review, Andrew. Apologies we weren't able to stock the 10kg charcoal this season. We know how well it goes and fingers crossed it will be back in stock soon! In the meantime, we hope you enjoy the 2kg and hope it works just as well for you.

Posted 2 years ago

“First class product and a first class service. Courteous, helpful office staff and a helpful delivery driver. Spot on.”

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Posted 2 years ago

Thank you for the review, Simon. Pleased that you received good service and that the driver and the office staff were helpful. Enjoy the Ash and the Oak+Birch, and we look forward to hearing from you again soon.

Posted 2 years ago

“On Time - excellent help from drivers. A professional business providing a variety of products.”

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Posted 2 years ago

Thank you for the review, Ron. Pleased to hear the delivery got to you on time. Enjoy the Oak+Birch crate. Hopefully, you will find that it is just as good as the Ash. Look forward to hearing from you again.

Posted 2 years ago

“Superb service as usual It’s five stars from me ! Highly recommend”

Dalby Firewood 5 star review on 2nd July 2022

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Posted 2 years ago

Great photo, Michelle. Pleased to hear. Thank you for your loyal custom. Enjoy the wood and we will look forward to hearing from you again soon.

Posted 2 years ago

“Excellent service as always. Order arrived 3 days early left exactly where I asked for and beautiful wood as always. Thankyou”

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Posted 2 years ago

Thank you for the great review, Chris. Pleased you received excellent service and I hope the order arriving earlier than expected did not cause any inconvenience, however, glad that the delivery instructions were adhered to and we look forward to hearing from you again soon.

Posted 2 years ago

“Always excellent customer service from Dalby Firewood and a top quality product that burns hot, clean and bright.”

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Posted 2 years ago

Thank you for leaving us a review, Dave. Very pleased you received excellent customer service. Hope you enjoy both Ash and Birch and we look forward to hearing from you again soon!

Posted 2 years ago

“1st class service!”

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Posted 2 years ago

Thank you for leaving us a review, Julie. We are pleased to hear your first delivery from us was satisfactory and we hope you enjoy the logs. We look forward to hearing from you again.

Posted 2 years ago

“very good delivery and excellent wood! Highly recommend”

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Posted 2 years ago

Thank you for the review, Luke. Glad the delivery went well and that you are happy with the product! We look forward to hearing from you again soon.

Posted 2 years ago

“Excelllent service, excellent quality logs, good delivery communication and packaging. Not at all happy paying £175 for a dump bag of logs however ((25% increase in months) for a regular customer I would hope to get some discount. Won’t be using again if price remand so high.”

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Posted 2 years ago

Hi John Thanks for the review and your continued custom. The price increase does not reflect our increases in costs. Production, fuel and transport have doubled, and the price of raw materials has more than doubled. Unfortunately, we have had no choice but to increase the prices. I hope you understand our frustration and very difficult situation.

Posted 2 years ago

“It would have been a five but the logs were delivered on the wrong day, good job we were in otherwise there would have been nowhere for the delivery except on the main road!”

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Posted 2 years ago

Hi Jen Thanks for the review. Sorry that the delivery company turned up on the wrong day. Mistakes happen. If you had not been there the delivery company will not leave the delivery anywhere other than your requested place, so the crate would have been taken back to the depot and delivered on the correct day. Thanks for pointing this out though, we will be asking them why this happened.

Posted 2 years ago

“Can't fault the service or the product brilliant”

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Posted 2 years ago

“Online ordering was easy and straightforward, with a good price. Delivery was made to exactly when and where I'd asked and the delivery person was friendly and helpful. Very pleased with the wood.”

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Posted 2 years ago

Thank you for the review, Stephen. Pleased that the ordering process was simple and delivery was spot on. Glad to hear the wood is up to standard, and we look forward to hearing from you again soon.

Posted 2 years ago

“Quick, prompt, reliable, good wood. The only drawback is getting rid of the pallets that the friendly delivery drivers do not take away!”

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Posted 2 years ago

Thank you for the review, Nancy. Pleased that the delivery got to you in good time and that you are pleased with the product. I do apologise that they are unable to return pallets, however, these are untreated and Kiln-dried, so they can be chopped up and used as kindling.

Posted 2 years ago

“I ordered my logs and was given a date and time for delivery and as always they delivered in the time slot allocated for it the drver was very polite and put them where I asked him, I have never been disappointed with the logs as I have always ordered from you and will keep on doing so exceptional customer service.”

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Posted 2 years ago

That is great to hear, Allan. Thank you for the lovely review. It is always a pleasure. Hope you enjoy your most recent delivery of Seasoned Hardwood and we look forward to hearing from you again soon.

Posted 2 years ago

“Excellent delivery,driver very pleasant and efficient,bit too warm to be burning wood but if anything like the previous orders will be fine.👍😄”

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Posted 2 years ago

Thank you for leaving us a review, Trevor. Pleased that the delivery went smooth, and the driver was pleasant. Fingers crossed will be just as good as always! Look forward to hearing from you again soon.

Posted 2 years ago

“Excellent service - thank you”

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Posted 2 years ago

No Problem, Sue. Thank you for your custom. We look forward to hearing from you again soon.

Posted 2 years ago

Dalby Firewood is rated 4.9 based on 6,171 reviews