Dalby Firewood Reviews

4.9 Rating 6,179 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,179 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excelllent service, excellent quality logs, good delivery communication and packaging. Not at all happy paying £175 for a dump bag of logs however ((25% increase in months) for a regular customer I would hope to get some discount. Won’t be using again if price remand so high.”

Helpful Report

Posted 2 years ago

Hi John Thanks for the review and your continued custom. The price increase does not reflect our increases in costs. Production, fuel and transport have doubled, and the price of raw materials has more than doubled. Unfortunately, we have had no choice but to increase the prices. I hope you understand our frustration and very difficult situation.

Posted 2 years ago

“It would have been a five but the logs were delivered on the wrong day, good job we were in otherwise there would have been nowhere for the delivery except on the main road!”

Helpful Report

Posted 2 years ago

Hi Jen Thanks for the review. Sorry that the delivery company turned up on the wrong day. Mistakes happen. If you had not been there the delivery company will not leave the delivery anywhere other than your requested place, so the crate would have been taken back to the depot and delivered on the correct day. Thanks for pointing this out though, we will be asking them why this happened.

Posted 2 years ago

“Can't fault the service or the product brilliant”

Helpful Report

Posted 2 years ago

“Online ordering was easy and straightforward, with a good price. Delivery was made to exactly when and where I'd asked and the delivery person was friendly and helpful. Very pleased with the wood.”

Helpful Report

Posted 2 years ago

Thank you for the review, Stephen. Pleased that the ordering process was simple and delivery was spot on. Glad to hear the wood is up to standard, and we look forward to hearing from you again soon.

Posted 2 years ago

“Quick, prompt, reliable, good wood. The only drawback is getting rid of the pallets that the friendly delivery drivers do not take away!”

Helpful Report

Posted 2 years ago

Thank you for the review, Nancy. Pleased that the delivery got to you in good time and that you are pleased with the product. I do apologise that they are unable to return pallets, however, these are untreated and Kiln-dried, so they can be chopped up and used as kindling.

Posted 2 years ago

“I ordered my logs and was given a date and time for delivery and as always they delivered in the time slot allocated for it the drver was very polite and put them where I asked him, I have never been disappointed with the logs as I have always ordered from you and will keep on doing so exceptional customer service.”

Helpful Report

Posted 2 years ago

That is great to hear, Allan. Thank you for the lovely review. It is always a pleasure. Hope you enjoy your most recent delivery of Seasoned Hardwood and we look forward to hearing from you again soon.

Posted 2 years ago

“Excellent delivery,driver very pleasant and efficient,bit too warm to be burning wood but if anything like the previous orders will be fine.👍😄”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review, Trevor. Pleased that the delivery went smooth, and the driver was pleasant. Fingers crossed will be just as good as always! Look forward to hearing from you again soon.

Posted 2 years ago

“Excellent service - thank you”

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Posted 2 years ago

No Problem, Sue. Thank you for your custom. We look forward to hearing from you again soon.

Posted 2 years ago

“Quick efficient service and good communication to liaise suitable delivery slots.”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review, Pamela. Pleased that we were able to get the delivery to you in good time. We hope you enjoy the wood and hopefully next time it will be 5 stars!

Posted 2 years ago

“Excellent service delivery on time.have always used Darby.”

Helpful Report

Posted 2 years ago

Always a pleasure, John, Thank you. Hope your recent delivery went smoothly and hope you enjoy the Ash. We look forward to hearing from you again.

Posted 2 years ago

“Had 3 deliveries from here now. Always a fair price, always good quality logs and always delivered on time usually by palletways who are friendly and obliging.”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review, Anthony. Glad that you find our product is good quality and pleased that the delivery company are always able to get it to you in good time. We hope to hear from you again soon.

Posted 2 years ago

“Great communication and service will definitely order again”

Helpful Report

Posted 2 years ago

That's great, Sally. Thank you for leaving us a review. Glad to hear you received great service and we will look forward to hearing from you again soon.

Posted 2 years ago

“Bought from Dalby multiple times. Haven't had the opportunity to use the ash as yet but it looks the same quality wood as before. Burns and lasts well, a clean hot burn 🔥”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review, Timothy. It is always a pleasure. Hope you find the Ash is just as good as previous deliveries and we look forward to hearing from you again soon.

Posted 2 years ago

“Can highly recommend straight to the door. Good quality wood”

Helpful Report

Posted 2 years ago

Thank you for the review, Angela. Pleased to hear you are happy with the service and the quality of the product. We hope to hear from you again soon.

Posted 2 years ago

“Good communication and well organised business.”

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Posted 2 years ago

Thank you for leaving us a review, Chris. Pleased to hear your experience with us went smoothly. Enjoy the logs and we look forward to hearing from you again soon.

Posted 2 years ago

“First time using Dalby I would highly recommend I will definitely be using them again no problems whatsoever the wood was perfect as described on website Delivery driver very helpful”

Helpful Report

Posted 2 years ago

Thank you for leaving us a review, Tony. Pleased to hear your first experience with us went smoothly and that the logs are up to standard. Glad to hear the driver was helpful too! We look forward to hearing from you again soon.

Posted 2 years ago

“Delivered very fast with choice of preferred day and time and as usual very good quality of wood. The pallet was very well packed and wrapped so that we can take our time to stack it in our wood store.”

Helpful Report

Posted 2 years ago

Thank you very much, Anne. It is always a pleasure. Hope the Ash is working well for you and we look forward to hearing from you very soon.

Posted 2 years ago

“This is the second time we have used Dalby and we are again very pleased with the service provided. The wood is perfectly dry, cut to size and arrives in a convenient pallet. We have a small log burner and a fire pit and use both fairly frequently over the winter. 1 pallet lasted us beautifully and is competitively priced. This year there was an issue with the delivery which had nothing to do with Dalby. Dalby maintained contact throughout and were extremely helpful. The issue was resolved quickly and satisfactorily. The handling of this issue, more than anything else, will assure our continued custom with the company.”

Dalby Firewood 5 star review on 8th June 2022

Helpful Report

Posted 2 years ago

Emma, Thank you so much for this amazing review. We are more than happy to hear how well your experiences with our company so far have been. We are glad that we could resolve the said issue with the delivery quickly. We hope that you enjoy the wood and we look forward to hearing from you again very soon! Many Thanks Dalby Firewood

Posted 2 years ago

“Day late and pallet left at the side of road. Good delivery driver though”

Helpful Report

Posted 2 years ago

“Thank you Dalby Firewood for the ongoing service you provide to us in supplying our Kiln Dried Logs. The ordering facility and delivery are first class. On each occasion, the driver has been very polite & helpful with our delivery. We have no negative comments regarding Dalby Firewood and hopefully going forward will be able to continue to use this reliable supplier.”

Helpful Report

Posted 2 years ago

Annette, Thank you so much for this positive review. It is always a pleasure to hear from you. We are pleased that the ordering process is easy for you and very glad to hear that the delivery process is just as smooth. Thank you for your custom, and we look forward to hearing from you again soon.

Posted 2 years ago

Dalby Firewood is rated 4.9 based on 6,179 reviews