Dalby Firewood Reviews

4.9 Rating 6,173 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,173 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great wood, burns well. Good, easy delivery also.”

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Posted 4 years ago

Many thanks for the 5* review!

Posted 3 years ago

“The ordering and delivering of the logs exceeded expectations. The goods arrived on time and were delivered where we asked to, just outside our back door. The logs are great but are covered in dust as if they had been on a building site. Other than that they are very good.”

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Posted 4 years ago

Thank you very much Francesca for taking the time to leave us a great positive review, we're really pleased to hear that you were impressed with the service and delivery.

Posted 3 years ago

“We discovered Dalby Firewood in 2016 after some major quality and delivery issues with other suppliers. Glad we did. Deliveries are always bang on time, the level of service from online ordering to delivery is seamless. Texts for delivery come 24h in advance. Staff know customer service and the products are too quality - great selection of wood, cut types; dry and ready to burn. If you are buying from somewhere else: switch now!”

Helpful Report

Posted 4 years ago

Thank you very much for taking the time to leave us such a fantastic 5* review we really appreciate it. It's great to hear how impressed with the delivery, quality and service you have been since 2016. We look forward to hearing from you again soon.

Posted 3 years ago

“Danby firewood excellent product brilliant service what more can I say A star all the way”

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Posted 4 years ago

“Having purchased kiln dried wood from a local supplier as I missed Christmas deadline for Dalby delivery. I now realise how good the wood from Dalby is always checked at 11%/14% moisture and delivered on the day requested,No ash left in tray”

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Posted 4 years ago

Many thanks David for taking the time to leave us a 5* review, we're sorry to hear you missed out on pre-christmas delivery. We look forward to hearing form you again soon.

Posted 3 years ago

“3 of the bags were only half full”

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Posted 4 years ago

“First time ordering with Dalby firewood. An easy process online and helpful on the telephone with a question I had. Delivery slot sent on text/mail the day before with a time frame. The quality of the kiln dried gold ash bags is first class and burns really lovely, hot and not so quickly. Yes you do have to pay more than your average bag on non dried wood but you don’t get the hiss of your wood smouldering instead of burning. I will order again. The delivery driver was a great help and got as close as he could to our log store with the low- loader and grab. A great help and not too much for him either. Thank you.”

Dalby Firewood 5 star review on 9th January 2021

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Posted 4 years ago

Thank you very much for your 5* review, we're so happy to hear that you were impressed with the delivery service and quality of the products. We lok forward to hearing from you again for your next order.

Posted 3 years ago

“Easy to order. Delivery easy to arrange. Well packed crate of wood. Photo is of the wood stacked in my shelter.”

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Posted 4 years ago

Thank you very much for taking the time to leave us a 5* review, we're so pleased to hear that you were happy with your delivery.

Posted 3 years ago

“As usual very good service, very good logs conveniently packaged. A delivery tracking system would be a great bonus.”

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Posted 4 years ago

Many thanks for taking the time to leave us a positive review, we're happy to hear you were pleased with your order. This is something we're looking into with the pallet network

Posted 3 years ago

“First time buyers excellent quick service delivery driver very helpful will definitely use again.”

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Posted 4 years ago

Many thanks Mr Nash! We look forward to hearing from you again for your next delivery

Posted 3 years ago

“Amazing service. We were given an 30 min delivery slot. Found the staff very very helpful and understanding. The staff are all very knowledgeable and informative ie which is the right wood for lighting, long burning etc.”

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Posted 4 years ago

Many thanks Gillian for the 5* review, we're so happy you were impressed with the service and the delivery. We look forward to hearing from you again soon for your next delivery.

Posted 3 years ago

“Always helpful; great service even when we wanted to change the order. Prompt delivery. Kiln dried ash burns really well.”

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Posted 4 years ago

Many thanks Grace for the 5* review, we're happy we were able to help you amend your order and that you were pleased with the service.

Posted 3 years ago

“Friendly, helpful service”

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Posted 4 years ago

Many thanks Briony for the 5* review

Posted 3 years ago

“Friendly and efficient, never had any problems with ordering, delivery or the quality of the wood. (Do wish they would take bag used dump bags though)”

Helpful Report

Posted 4 years ago

Many thanks Ian for taking the time to leave us a 5* review, we really appreciate it. As you're in our local delivery area we can take away the empty bulk bags from previous deliveries - just be sure to add this to your delivery instructions. Please leave the bags empty, folded and visible for the driver.

Posted 3 years ago

“Excellent quality logs a d great delivery service, as always 👏🏽👏🏽👏🏽”

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Posted 4 years ago

Many thanks Mr Wood! We look forward to hearing from you again for your next delivery

Posted 3 years ago

“Excellent service from Dalby Firewood and also from the delivery driver. He managed to put the bag of logs on the drive for us which was very helpful. We are very pleased with the quality of logs.”

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Posted 4 years ago

Thank you very much Jean we're so happy to hear that your delivery went smoothly and you were happy with the service. We look forward to hearing form you again

Posted 3 years ago

“The wood is top quality the people are very polite and helpful. We have been customers for years and have always been delighted with the service.”

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Posted 4 years ago

Many thanks Tim for the great 5* review, it's brilliant to hear that you were happy with your most recent delivery. We look forward to hearing from you again.

Posted 3 years ago

“Excellent service and logs ,would thoroughly recommend”

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Posted 4 years ago

Thank you very much Judith for the 5* review.

Posted 3 years ago

“Helpful delivery driver.”

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Posted 4 years ago

Many thanks for the positive review!

Posted 3 years ago

“Great fast service, product first class although I have not used in my pizza oven yet they are clearly a super product”

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Posted 4 years ago

Thank you very much for the positive review, we're sure the pizzas turned out great!

Posted 3 years ago

Dalby Firewood is rated 4.9 based on 6,173 reviews