Dalby Firewood Reviews

4.9 Rating 6,592 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01653 668177

Location:

Dalby Firewood,
Middle House Farm, Low Marishes,
Malton
North Yorkshire
YO17 6RH

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Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online. Very easy process. Came on time. Good quality wood”

Helpful Report

Posted 5 years ago

Thank you for your review. Glad you found our website easy to use!

Posted 5 years ago

“Excellent service efficient and prompt delivery. VB”

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Posted 5 years ago

Thank you for the 5* review!

Posted 5 years ago

“Once again wonderful, friendly service. When you need logs, kindling or fire lighters you do not need to go anywhere but here. Quality fantastic and logs just the right size. Fantastic company !!”

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Posted 5 years ago

Thank you for your lovely review Jillian. Look forward to hearing from you again soon!

Posted 5 years ago

“Easy too order. Good delivery service. Lovely staff Excellent wood for my fire”

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Posted 5 years ago

Thank you for your lovely review Christine! Look forward to hearing from you again.

Posted 5 years ago

“Great service and great products. Highly recommend.”

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Posted 5 years ago

Thank you very much Glen for the positive review, it's great to hear you were happy with the service and products!

Posted 5 years ago

“I have used Dalby for some time. I find their delivery and service very good. I usually buy ask bags and have done so this year. Sadly at the time of ordering they had no large cuts which I prefer but Apart from that the standard cuts will do.”

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Posted 5 years ago

Many thanks Mr Cattle for your positive review. As per our email exchange we have added you to our mailing list and will let you know when the Thick Cut products are available. We look forward to hearing from you again

Posted 5 years ago

“Absolutely delighted with our first delivery of logs! Very efficient service and the logs are amazing and all exactly the same length!”

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Posted 5 years ago

Thank you for your review Joanne! So happy to hear you are pleased with the product. Look forward to hearing from you again soon!

Posted 5 years ago

“As described on the website and as ordered and quick delivery. Only negative is not Dalby's fault and that was the boxes were battered and ripped open I assume by the courier as cant believe they would have been dispatched in such a way”

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Posted 5 years ago

Thank you for the 5* review and glad you found our website helpful. Please be assured that we did not dispatch these in that condition and will have happened in transit, as you suggested. Should is to happen again, please contact us directly with photos so we can look into this further. Many thanks!

Posted 5 years ago

“Efficient delivery and excellent product.”

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Posted 5 years ago

Thank you for the 5* review David!

Posted 5 years ago

“Great logs, delivered on time, thank you.”

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Posted 5 years ago

Thank you for taking the time to leave us this lovely review!

Posted 5 years ago

“(Just for you, not to be published) I thought you were great. The delivery took a while to come, but I understand things are much slower at this time of year. I felt the apology for the slow delivery was ‘heart felt’ and not just a cover up. Everyone I spoke to (including the new girl) were lovely, which is so important, and the delivery driver was extremely patient with me while I battled to find my car keys and back the car out. Thank you, I hope it burns well!”

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Posted 5 years ago

Thank you for your review. We pride ourselves in our customer service and like to keep the customer well informed regarding any late deliveries (this is a rare occurrence) but we do our best to notify customers as quickly as we can of any delays. Your patience is appreciated!

Posted 5 years ago

“Great logs and kindling delivered on time!”

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Posted 5 years ago

Glad you were happy with the logs Ian! Thank you for taking the time to leave us a review!

Posted 5 years ago

“Great wood as always and a very helpful driver”

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Posted 5 years ago

Thank you for your 5* review Susan!

Posted 5 years ago

“Very prompt delivery looking forward to trying it!”

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Posted 5 years ago

Thank you for your review! Look forward to hearing from you again.

Posted 5 years ago

“Fantastic fuel - fantastic service as always! Many thanks x”

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Posted 5 years ago

Thank you for your review Elissa!

Posted 5 years ago

“Excellent service and speedy delivery”

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Posted 5 years ago

Thank you for your 5* review!

Posted 5 years ago

“Brilliant- Just Do It! ✅”

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Posted 5 years ago

Thank you Richard!

Posted 5 years ago

“Bought a crate of birch. Great quality, burns well. The crate itself is now kindling....even better value!”

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Posted 5 years ago

Thank you for the review! Glad you were happy with the product.

Posted 5 years ago

“Polite and helpful message to let us know our delivery would be a day late. It was still a very prompt delivery. Really good customer service. Their lumpwood charcoal works really well in our fire pit. Much less smoke than when using logs.”

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Posted 5 years ago

Thank you Vee! We pride ourself on our customer service and make sure that the customer is well informed with any issues we have to deal with.

Posted 5 years ago

“Due to traffic the delivery slot was missed - but I was kept advised by Customer Service who were superb. When driver arrived he went above and beyond by helping pull a heavy load up a short incline. Thanks Dalby.”

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Posted 5 years ago

Thank you for this lovely review Andrew. Obviously obstacles get in our way but we make sure we keep our customers are always updated and kept in the loop. This is a rare occurrence.

Posted 5 years ago

Dalby Firewood is rated 4.9 based on 6,592 reviews