Dalby Firewood Reviews

4.9 Rating 6,494 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,494 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Dalby Firewood,
Middle House Farm, Low Marishes,
Malton
North Yorkshire
YO17 6RH

Write Your review

Tell us how Dalby Firewood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service prompt delivery friendly staff”

Helpful Report

Posted 7 years ago

Thanks so much Paul for leaving us a review! We're happy to hear you're pleased with the service and staff

Posted 7 years ago

“Delivery prompt and efficient, with 10% off price and some free kindling. Many thanks! Utilised pallet and surround as additional log store in outhouse.”

Helpful Report

Posted 7 years ago

Thank you Andrew for leaving us a positive review. Really pleased to hear that you're happy with the products, service & that you took advantage of our special offer for existing customers! We look forward to hearing from you again

Posted 7 years ago

“Fair prices with fast delivery and on time, plus helpful staff.”

Helpful Report

Posted 7 years ago

Thank you Graham for taking the time to leave us a review, we really appreciate the feedback. We look forward to hearing from you again in the future

Posted 7 years ago

“Good quality logs. Delivery excellent! They arrive within the 15 minutes allocated, and unloaded exactly where I want them.”

Helpful Report

Posted 7 years ago

Thank you very much for your review Mr Hardman. we're really happy to hear that yore pleased with the service and delivery.

Posted 7 years ago

“As always the delivery service was brilliant but this time (our fourth order) we were somewhat disappointed at the quality of the wood. This was an Ash extra dry gold pallet which we took instead of our normal bulk bag due to the summer discount offer. Unfortunately we found the quality of the wood not as good as previously and the log sizes very inconsistent from thin slivers to large chunks a few even with branch stubs left on. This made stacking quite difficult. The wood was also extremely dirty which is very unusual and a small proportion of the wood appears not to be ash, more like birch. I’m sure it will all burn well as it was very dry. We have been very satisfied before and I hate giving less than 5 star reviews but this order simply was not up to normal standards.”

Helpful Report

Posted 7 years ago

Anne, Thanks for the review. Sorry that you are not entirely happy with the product. Not all the logs are exactly the same size in the crates. This is impossible. Some logs are bigger than others and we do stack smaller pieces in the crates as they are used when you first light the fire. We have had complaints in the past that the logs have been too consistent and that there are no smaller pieces to start the fire with. It is very difficult to make every log the same size when we are dealing with a natural product. The log sizes vary dependant on the tree sizes. I hope that the product still burns up to its usual standards and that you continue to use our services.

Posted 7 years ago

“I have been a customer for three years and they are great people,and the logs are amazing the best. The service is excellent.I will continue for years to come as there is know where better.I would like to thank all staff at Daley Firewood for there great service.”

Helpful Report

Posted 7 years ago

Thank you very much Valerie for taking the time to leave us a positive review. We're really pleased to hear that as a loyal customer you've been continually pleased with our service and products. We look forward to hearing from you again soon.

Posted 7 years ago

“delivery of excellent quality logs on time with minimum fuss.Good humoured service without fail”

Helpful Report

Posted 7 years ago

Thanks very much for taking the time to leave us a positive review!

Posted 7 years ago

“excellent staff always helpfull”

Helpful Report

Posted 7 years ago

Thanks so much for taking the time to leave us a positive review!

Posted 7 years ago

“Very helpful at time of ordering, and on day of delivery the driver was very accommodating even put the pallets into my garage in the rain, quality of logs superb will defineately order again”

Helpful Report

Posted 7 years ago

Thanks so much Mr Dean for leaving us a positive review. We're really pleased to hear your delivery went well and the driver was accommodating. We look forward to hearing from you again in the future

Posted 7 years ago

“Excellent quality logs and delivery service faultless. We'll be back for more!”

Helpful Report

Posted 7 years ago

Thanks so much Mr Hann for taking the time to leave us a positive review. We're so pleased to hear that you're happy with the products and service. We look forward to hearing from you again

Posted 7 years ago

“Efficient quality service”

Helpful Report

Posted 7 years ago

Thanks for leaving us a 5* review!

Posted 7 years ago

“My first order for our wood burner was from yourselves. having since bought locally have found that nothing compares to your logs and would highly recommend them to my friends”

Helpful Report

Posted 7 years ago

Thanks so much Julia for leaving us a great review, we really appreciate the feedback and we're pleased to hear you're happy with the products & service.

Posted 7 years ago

“Although expensive the quality is great and prompt service delivery. Well done”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review Mr Cattle, we're pleased to hear you're happy with the products and delivery. Our prices always reflect the source price which has increased recently with supply being less available. We do try to keep them as low as possible - but always the best quality!

Posted 7 years ago

“Delivered on time,delivery driver was excellent. Crate well wrapped,it was pouring with rain so logs stayed dry.”

Helpful Report

Posted 7 years ago

Many thanks for leaving us a 5* review, we're so happy to hear that your delivery went smoothly!

Posted 7 years ago

“The fact that I have had at least five orders from them speaks for itself.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to leave us a review Laila! it's really appreciated, glad to hear you're pleased with the products

Posted 7 years ago

“Fantastic, these logs are just right for my pizza oven, no need for fire lighters just peel off the birch bark and use instead. Logs sizes are just right plus so easily split to make kindling, quick to light and good heat, Price very competitive against non kiln dried wood.”

Helpful Report

Posted 7 years ago

Thanks so much for taking the time to leave us a great review Stewart, we're really pleased to hear the Birch is working for your Pizza Oven! We look forward to hearing from you again in the future

Posted 7 years ago

“Simple to order, helpful staff, very prompt delivery and really good wood to use on our log burner.”

Helpful Report

Posted 7 years ago

thank you very much Mr Knight for taking the time to leave us a 5* review. We're really happy to hear that you found the ordering process easy and are pleased with the products. We look forward to hearing from you again

Posted 7 years ago

“Very nice dry logs”

Helpful Report

Posted 7 years ago

Thanks very much Mr Roundtree for taking the time to leave us a positive review!

Posted 7 years ago

“This is the third order I have had from this company. The quality of the wood is first class, burns well, and as it is cut to a consistent length is easy to stack and store. Delivery is great and always on time, I will continue to use this company in the future.”

Helpful Report

Posted 7 years ago

Thanks so much for your comments Mr Williamson, we really appreciate feedback from our loyal customers. We're so pleased to hear how happy you were with your delivery and our products. We look forward to hearing from you again in the future

Posted 7 years ago

“Wood is great and burns really well. Liked the additional 10% off and free kindling too of course! Delivery was spot on. Not the cheapest but definitely the best - we always use Dalby Firewood.”

Helpful Report

Posted 7 years ago

Thanks so much Neil for taking the tim to leave us a great 5* review. We're so happy to hear you were pleased with you delivery, and that you took advantage of our special offer for existing customers! We look forward to hearing from you again in the future

Posted 7 years ago

Dalby Firewood is rated 4.9 based on 6,494 reviews