Dalby Firewood Reviews

4.9 Rating 6,620 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,620 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01653 668177

Location:

Dalby Firewood,
Middle House Farm, Low Marishes,
Malton
North Yorkshire
YO17 6RH

Write Your review

Tell us how Dalby Firewood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication, excellent service! Asked for wood to be left down my drive next to my logstore as I've injured my ankle and didn't fancy moving the bag myself. Kept well informed of order status and delivery. Came home from work on delivery day and bag of logs left right where I asked. Haven't burnt any yet but look like decent logs and a good size. All in all, very happy!”

Helpful Report

Posted 8 years ago

Thanks very much for taking the time to leave us such a great 5* review, we're really pleased to hear that you're happy with the product and delivery you received! We look forward to hearing from you again, and hope you're ankle gets better!

Posted 8 years ago

“Thanks! Great wood.”

Dalby Firewood 5 star review on 25th October 2018

Helpful Report

Posted 8 years ago

Thanks very much Mrs Kershaw for leaving us a great review! Really pleased to see you're keeping warm with that lovely fire blazing!

Posted 8 years ago

“Fast reliable great logs and kindling”

Helpful Report

Posted 8 years ago

Thanks very much for leaving us a 5* review!

Posted 8 years ago

“Excellent quality and prompt service”

Helpful Report

Posted 8 years ago

Thank you very much Isabel for leaving us a 5* review!

Posted 8 years ago

“Very prompt delivery of a crate of dried ash, well stacked as exactly as advertised. The delivery agent was helpful and polite and moved the pallet to a helpful location. Good stuff and happy. Thank you.”

Helpful Report

Posted 8 years ago

Thank you very much Paul for the great review, really pleased to hear that you're happy with the delivery & products, we look forward to hearing from you again!

Posted 8 years ago

“I found the reception to be informative and helpful, explaining the different types of wood and how they burnt. Delivery was as promised with a helpful driver to download the pallet.”

Helpful Report

Posted 8 years ago

Thank you veyr much Mr Groves for taking the time to leave us a review, we really appreciate it! Glad to hear that you're happy with the service & product you received.

Posted 8 years ago

“great service thank you”

Helpful Report

Posted 8 years ago

Thanks very much Elaine

Posted 8 years ago

“Delivered as planned, polite and helpful driver. Logs all appear to be consistently good quality. Will certainly order again.”

Helpful Report

Posted 8 years ago

Thanks very much Helen for the review! Really pleased to hear that you're happy with the product and delivery!

Posted 8 years ago

“We would highly recommend Dalby Firewood for any one who uses wood as a fuel. The quality of service provided and the excellent woodsure Approved wood fuel is second to none. Our particular favourite from Dalby Firewood is the Birch and Oak mix pallet. This is fantastic way to start your fire with birch and then Oak which will keep the fire in for longer. (Don't forget your Dalby Firelighters)”

Helpful Report

Posted 8 years ago

Thanks very much for the fantastic feedback and recommendations! We really enjoy working with yourselves, look forward to hearing from you again soon!

Posted 8 years ago

“Excellent quality good to deal with will use again.”

Helpful Report

Posted 8 years ago

Thank you very much for taking the time to leave us a review Carole, we really appreciate it!

Posted 8 years ago

“Top marks Dalby Firewood, ordered online on the Thursday about 2 pm and it was on my drive Friday pm, spot on service from my local delivery service. 👍👍”

Helpful Report

Posted 8 years ago

Thanks very much David we're really pleased to hear that you're happy with the delivery & product you've received! Look forward to hearing from you again

Posted 8 years ago

“Great logs cannot fault them,delivered on time great service. Will definitely use again.”

Helpful Report

Posted 8 years ago

Thanks very much for the review Mr Flint, we look forward to hearing from you again soon!

Posted 8 years ago

“This is the second year that I've been buying exclusively from Dalby. In the past I've purchased 5 bags of the dried oak and birch bulk bag. I have been happy with the quality of the firewood until my latest delivery (5/10/18). The mixed bag seems to be predominantly oak. A large number of the oak logs appear to be of poor quality, I'm not sure on the correct term but the wood appears 'rotten' in any case it is very light, and burns quickly, not what you would normally expect from a good piece of oak?”

Helpful Report

Posted 8 years ago

Paul Firstly, apologies if you have found the product not up to our usual standards, it is very difficult to get the mix exactly 50/50, but the oak is more expensive and a slower burner so hopefully this isn't too much of an issue. Regarding some of the oak being rotten, that is a problem. What makes us different form other companies is the way we deal with problems that may arise. If we are not aware of the issue, how can we correct or address the problem? When dealing with large volumes of a natural species, occasionally we get it wrong. I can assure you that we were not aware of this issue. We are very disappointed that you did not contact us so we could look into this problem. Instead you have decided just to rate us as a poor company without giving us the chance to rectify the situation. This method of notification does not give us a chance to correct and investigate the issue. Thank you for your previous custom and sorry that we have made a mistake on this occasion.

Posted 8 years ago

“The wood was delivered promptly and efficiently by your driver. The wood (3 bags of kiln dried) is in excellent condition and burns well with minimal waste ash. I will definitely renew my order when this load is consumed. Thankyou”

Helpful Report

Posted 8 years ago

Thank very much David for taking the time to leave us a review we really appreciate it! We look forward to hearing from you again soon

Posted 8 years ago

“Best wood supplier in the region by a mile. Only place we can get our chunky logs from in the area. Quick delivery, great service. Can't be beaten in our opinion.”

Helpful Report

Posted 8 years ago

Thanks so much for the great review! We're really pleased to hear that you're happy with the product, we look forward to hearing from you again soon

Posted 8 years ago

“Fabulous wood! Because of the location of my cottage I ordered the bags, firewood, kindling and also the waxling fire lighters - which are so much better than the awful stinky things you buy from the shops! The delivery driver was very helpful getting them to cottage for me. I would recommend to anyone looking for a good supply of logs that also burn extremely well”

Helpful Report

Posted 8 years ago

Thank you very much for taking the time to leave us such a great review, we really appreciate it! We're really happy to hear that you'd recommend us and look forward to hearing from you again

Posted 8 years ago

“First time I’ve used Dalby on recommendation from our Chimney sweep. Ordering straightforward. Delivered bang on time and delivery driver very helpful. Brilliant logs. Bone dry and they are burning great.”

Helpful Report

Posted 8 years ago

Thanks very much Mr Stark glad to hear you're happy with the recommendations! We look forward to hearing from you again in the future!

Posted 8 years ago

“Very slick delivery and interface.”

Helpful Report

Posted 8 years ago

Thanks very much for the positive review! Really pleased to hear you're happy with the delivery and products

Posted 8 years ago

“Excellent prompt service.”

Helpful Report

Posted 8 years ago

Thank you very much for leaving us a positive review!

Posted 8 years ago

“Ordered bulk bag of birch, good quality. Great service and delivery would recommend.”

Helpful Report

Posted 8 years ago

Thank you very much for taking the time to leave us a 5* review!

Posted 8 years ago

Dalby Firewood is rated 4.9 based on 6,620 reviews