Dalby Firewood Reviews

4.9 Rating 6,494 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,494 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Dalby Firewood,
Middle House Farm, Low Marishes,
Malton
North Yorkshire
YO17 6RH

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Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always delivers on time. Goodquality product”

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Posted 7 years ago

Thank you very much for taking the time to leave us a positive review!

Posted 7 years ago

“Excellent service and good quality wood as usual.”

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Posted 7 years ago

Thanks David for the 5* review!

Posted 7 years ago

“The wood ordered is good value, clean and useable from day one of its delivery. It has good heating properties and is clean burning. Delivery is always on time as well!”

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Posted 7 years ago

Thank you very much for leaving us such a great review Peter. We're really pleased to hear you're happy with the products and the delivery we provide. We look forward to hearing from you again

Posted 7 years ago

“Fantastic high quality dry wood and service as always! wouldn't shop anywhere else.”

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Posted 7 years ago

Thanks very much Nigel for leaving us a 5* review! Really happy to hear you're pleased with the products & service

Posted 7 years ago

“Easy ordering, prompt delivery and great products. Lumpwood charcoal is so good. Makes the perfect bbq.”

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Posted 7 years ago

Thanks so much for the 5* review, we're so happy to hear that you found the ordering easy and were pleased with the delivery. We're also really happy to hear you've tested out our new Lumpwood Charcoal and agree with us that it makes a brilliant BBQ!

Posted 7 years ago

“Very friendly and efficient and delivered within the half hour slot.”

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Posted 7 years ago

Thanks so much for the 5* review!

Posted 7 years ago

“Love this log place so helpful and quick to deliver always on time great logs will buy again no problem pleased I found you guys thank you great quality logs thank you”

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Posted 7 years ago

Thank you very much Elizabeth for taking the time to leave us a review, we're so pleased that you're happy with the service we provide. We look forward to hearing from you again

Posted 7 years ago

“Although we chose this company becuase we were able to purchase less than a pallet of wood (something most companies don't allow), we had no correspondance regarding our delivery date. I rang them after 7 days (which is what the website advises to allow) and was told that there was "no delievery scheduled to our area," which is not really acceptable. Had we been advised this earlier, we would have shopped elsewhere. They eventually agreed to send it via courier in two parcels. One arrived, but the courier told us that the other exceeded their weight limit by 8kg, so they were unable to deliver it. As we were going on holiday, we still have not received the remainder of the order and so have been unable to use the new pizza oven we bought. All being well, the firelighters and the remainder of the wood should arrive tomorrow.”

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Posted 7 years ago

Thank you for your feedback Rachel, your order and comments have prompted us to look into this delivery format. As we explained to you delivery by ourselves was not possible due to us not having a delivery run in your area, however we explained we would get your delivery to you by courier. This was the dispatched the same day for next day delivery. Unfortunately the number of items you ordered, as you said, did weigh more than the courier could deliver, this is not something we had anticipated or were aware of until the date of your delivery. I'd like to offer our sincerest apologies for this and also apologise for the lack of second delivery as far as we were aware the overweight parcel had been re-delivered the following day. Following your feedback we have been in talks with the company to ensure this does not happen again. I have also contact the courier and been tracking your delivery today, I can confirm it is currently out with a driver. Thank you again for your patience and understanding in this matter.

Posted 7 years ago

“What I ordered all came on the day you said it would come. Can't ask for better than that.”

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Posted 7 years ago

Thanks very much Mr Newton for taking the time to leave us a review, we're so pleased to hear you were happy with your delivery!

Posted 7 years ago

“Good quality firewood as always.”

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Posted 7 years ago

Thanks for the 5* review!

Posted 7 years ago

“We have used Dalby Firewood for 4 years during which time they have given an excellent service. Delivery had always been made on time and in accordance with there predicted time schedule. The containers are swung directly into my garage from a crane on the delivery vehicle and most importantly the wood is of a good standard. What more can I say.”

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Posted 7 years ago

Thanks so much for taking the time to leave us a positive review Mr Conlin. We're so happy to hear that you're pleased with the product and service we provided. We look forward to hearing from you again in the future

Posted 7 years ago

“Good value, good quality, on time and delivered where was most convenient on our drive Thank you”

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Posted 7 years ago

Thanks so much for taking the time to leave us a positive review! We look forward to hearing from you again

Posted 7 years ago

“Fast efficient service.”

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Posted 7 years ago

Thanks for the great review!

Posted 7 years ago

“Very fast delivery, helpful delivery man”

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Posted 7 years ago

Thanks so much for the 5* review Ian, it's really appreciated! We're happy to hear that you were pleased with the products and delivery.

Posted 7 years ago

“Excellent service. Delivered as stated; on time; excellent quality and helpful delivery man.”

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Posted 7 years ago

Thank you for taking the time to leave us a 5* review!

Posted 7 years ago

“Pleasant and helpful when you ring up to order. Good communication ref. date/time of arrival . Friendly and helpful driver. Excellent product in an appropriate bulk bag.”

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Posted 7 years ago

Thank you very much Mr Joyce for leaving us a positive review. We really appreciate you taking the time to do so. We look forward to hearing from you again

Posted 7 years ago

“Good quality dry wood and very efficient delivery at a good price. Wish you were local to me.....”

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Posted 7 years ago

Thank you Martin for taking the time to leave us a review, we're so happy to hear that you were pleased with the product! We look forward to hearing from you again

Posted 7 years ago

“Have used Dalby Firewood three times and always excellent quality products and delivered exactly as advised”

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Posted 7 years ago

Thanks so much Mr Ward for taking the time to leave us a positive review! We really appreciate the feedback and are happy to hear that you're pleased with the product

Posted 7 years ago

“The usual great service and delivery. A slightly longer wait than some times but at this time of year it is really not a problem and the email service confirms when it will arrive anyway. Lovely dry logs as expected”

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Posted 7 years ago

Thanks so much Trevor for taking the time to leave us a positive review. We're really pleased to hear that you're happy with the product and delivery, we really appreciate the feedback from our loyal customers! Look forward to hearing from you again

Posted 7 years ago

“Prompt delivery early in time window (although time window was very large which is unacceptable)”

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Posted 7 years ago

Thank you very much for your positive review Mr Hart! We're pleased to hear that you were happy with the products. Glad to hear that your delivery was early in the day. As you said our Free Standard delivery service is all day from between 8.30am-5.30pm, as long as we have full delivery instructions and permission to drop without a signature, customers don't need to be present for delivery. We do have specific timed delivery slots available but these do incur delivery fee's, hope this helps for the future. We look forward to hearing from you again

Posted 7 years ago

Dalby Firewood is rated 4.9 based on 6,494 reviews