Dalby Firewood Reviews

4.9 Rating 6,171 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,171 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was simple to order online. Delivery timescale quoted was ‘usually within 7 days’. Although delivery didn’t take place til day 12 (which was understandable in the current situation) their customer service kept me informed. I received an email on the day before delivery giving a time slot of 09:00 to 09:30 and the truck arrived at 09:10.”

Helpful Report

Posted 3 years ago

Thank you for your patience and understanding with delivery, Jillian. We do hope that you are enjoying the logs and that we hear from you again very soon.

Posted 3 years ago

“Courteous and efficient with superb communication. The whole process is trouble-free.”

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Posted 3 years ago

Thank you, Mike. Glad that the process was nice and easy for you and we look forward to hearing from you again soon.

Posted 3 years ago

“Excellent service - delivered on time to exact location by my garage. Plus office customer service first rate when you need them.”

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Posted 3 years ago

This is a lovely review, thank you, Phil. We are so pleased to hear. We hope that the logs are up to standard too!

Posted 3 years ago

“Excellent customer service team, delivery drivers and products. I would highly recomment Dalby.”

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Posted 3 years ago

That is great to hear, Linda, thank you! Very pleased to hear how impressed you are and we look forward to hearing from you again very soon.

Posted 3 years ago

“Fast delivery of dry logs. dropped over my fence to make it easier.”

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Posted 3 years ago

Glad we could help you out, David. Pleased that the logs are up to standard also! We hope to hear from you again soon.

Posted 3 years ago

“Great wood and left right up the drive exactly where we wanted it 👍”

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Posted 3 years ago

That's great to hear, Mark. Hope you're enjoying the logs too! Look forward to hearing from you again.

Posted 3 years ago

“Delivery went very well driver courteous and helpful. Product seems to meet expectation both in quality and quantity. Would expect to use DF again!”

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Posted 3 years ago

Thank you for ordering with us, Nigel. Pleased that your delivery was done in a friendly manner and that you also are enjoying our product. Let's hope next time the rating increases to 5*.

Posted 3 years ago

“Orders handled efficiently, deliveries prompt and reliable, logs are good quality and the delivery agents are courteous and helpful”

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Posted 3 years ago

Thank you for this lovely review, Terence. Glad that you received top service and that you are enjoying our logs. Hope that we hear from you again soon.

Posted 3 years ago

“Recently bought a bulk bag of fire wood, for my fire pit, tried it, it burnt well and lasted a while and there wasn’t much smoke, will certainly buy the bulk bag again, I have also bought there lump wood charcoal and would definitely recommend it”

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Posted 3 years ago

Thanks, Keely! That is great to hear the hardwood bulk bag worked well for you. Hope to hear from you again soon.

Posted 3 years ago

“Always great service, best firewood in East Yorkshire.”

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Posted 3 years ago

Thank you for the review, Melvyn. Glad to hear you have had another great experience with us, and that you love our products! Look forward to hearing from you again soon.

Posted 3 years ago

“Once again superb service and a quality product. Very fast delivery, dropped exactly where I asked. Great job. Will be ordering again.”

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Posted 3 years ago

Thank you very much for your kind review, Anton. It was a pleasure as always. Pleased to hear how happy you are with the service, delivery and product! We look forward to hearing from you very soon.

Posted 3 years ago

“Very good service”

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Posted 3 years ago

Thank you for the 5*. Pleased to hear you are happy with the service. We hope that we hear from you again.

Posted 3 years ago

“5 star service”

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Posted 3 years ago

Thank you, Hester! Hope you are enjoying the logs and we look forward to hearing from you soon.

Posted 3 years ago

“What excellent service! Delivery exceptional, we were given a half hour time slot which I was very sceptical about but it was bang on time. And the logs are fabulous. How refreshing to get such good service!!”

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Posted 3 years ago

Thank you very much for this excellent review, Nicola! It was our pleasure. We are so pleased to hear your experience with us went very smoothly. Enjoy the logs and we look forward to hearing from you again soon.

Posted 3 years ago

“Used Dalby for a while now. Excellent quality logs. And great delivery time after time.”

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Posted 3 years ago

Thanks, Robin! Great to hear you enjoy our product and the delivery always suits you. Hope to hear from you soon.

Posted 3 years ago

“Website easy to use Always quality products Good delivery service”

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Posted 3 years ago

thank you, Jacqui. Glad to hear you had another great experience with us. Look forward to hearing from you again soon.

Posted 3 years ago

“Brilliant service, friendly staff, fantastic”

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Posted 3 years ago

Thank you kindly, for the review. Hope you enjoy the logs too!

Posted 3 years ago

“Used these guys for a while now, quality wood excellent service can’t fault them”

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Posted 3 years ago

Thank you for being such a loyal customer of ours, it's always a pleasure dealing with you. We look forward to hearing from you again soon!

Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

Thank you very much, Michelle. Hope to hear from you again soon.

Posted 3 years ago

“Not used for a little while but will be back again in the future. Excellent logs and exceptional delivery service.”

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Posted 3 years ago

Thanks for leaving us this 5* review, it's great to hear from you again!

Posted 3 years ago

Dalby Firewood is rated 4.9 based on 6,171 reviews