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Dalby Firewood Reviews

4.9 Rating 6,192 Reviews
99 %
of reviewers recommend Dalby Firewood
Company Reviews Product Reviews
4,247
 Metrics Info
4.9
Based on 6,192 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Dalby Firewood Reviews
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Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Bryan Davies
Verified Buyer
“No quarrel with the product but when you pay for a set delivery date/time you expect to be kept informed if the time slot is likely to be missed. 30 mins before my time slot expired I recd a text saying to follow a link to obtain and ETA - when clicking on the link it advised me that and ETA was not available. The logs arrived two hours late and have obtained a refund of the delivery charge. Waste of a morning hanging around. Delivery driver said he had no idea that he was expected to deliver between 8.30/ 12.30 - as his firm deliver as and when they can. Seems little point in paying a delivery premium”
Helpful Report
Posted 2 years ago
Thank you Bryan. The delivery company do try their best to reach the AM/PM slots but sometimes due to delays/unforeseen circumstances and especially at this time of year when the pallet network and under immense pressure, sometimes they can be running a bit late. I do apologise you were not informed. We always get in touch with the customer straight away but in this case the system did not display any delay hence why you were not contacted. You were refunded as soon as we realised the time slot was not met. Alternatively, i hope you enjoy the wood and have a Merry Christmas!
Posted 2 years ago
Hi Bryan After further investigation we notice that your previous 4 orders met the Am or Pm specified delivery time. Like my colleague mentioned, the pallet networks run into unforeseen circumstances and if we are not informed there is very little we can do about it. Joe Owner/Director
Posted 2 years ago
David Richmond
Verified Buyer
“excellent service, prompt, professional and polite”
Helpful Report
Posted 2 years ago
Andrew Field
Verified Buyer
“Really excellent service - rapid, very helpful delivery (and skilfully dropped over fence into place). 100% satisfied”
Helpful Report
Posted 2 years ago
Yvonne Thomson
Verified Buyer
“We are extremely pleased with our large bag of logs. Excellent customer service, logs received within 4 working days of order being placed and now all stacked in our wood store. Had a lovely log fire last night. Have recommended to our neighbour who is going to place an order.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Excellent service and prompt delivery”
Helpful Report
Posted 2 years ago
Brian Wallace
Verified Buyer
“Logs looking good, not used any yet, very happy with there telephone service”
Helpful Report
Posted 2 years ago
Andrew Parker
Verified Buyer
“Always a good service from Dalby and always get my logs from them. Sorry for last drop off I forgot to make space although driver sorted it.”
Helpful Report
Posted 2 years ago
Denys Ward
Verified Buyer
“Good quality service and product. Delivered on time and in a great sealable sack.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“All good with Ash Bulk Bag delivery. On time and perfectly high standard as always. As an aside it is frustrating I am unable to order or reserve seasoned hardwood logs.”
Helpful Report
Posted 2 years ago
William Bennett
Verified Buyer
“Second time using dalby. Great quality and clean wood. Thanks”
Helpful Report
Posted 2 years ago
Deborah Rutter
Verified Buyer
“Delivered on the day we requested. Well packaged and nicely stacked, very helpful driver put the crate into the garage exactly as requested. Still think the price is a bit high.”
Helpful Report
Posted 2 years ago
Heather Woolley
Verified Buyer
“Efficient and professional”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The kiln-dried ash burns with intense heat, with almost no smoke, leaving very little ash behind. Delivery is always within the time specified and the delivery drivers are always helpful and friendly”
Helpful Report
Posted 2 years ago
Henry Robertson
Verified Buyer
“Logs were delivered yesterday - look fine - all are now stacked in our log store, but none burnt yet. Look for excellent quality logs with first class presentation too.”
Helpful Report
Posted 2 years ago
Susan Colville
Verified Buyer
“Excellent ordering system, prompt and helpful delivery. First class”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Excellent service and warming experience from start to finish”
Helpful Report
Posted 2 years ago
Edwina Crook
Verified Buyer
“An early delivery during the expected time frame by a very helpful operative. Well done”
Helpful Report
Posted 2 years ago
Marian Jones
Verified Buyer
“Excellent. Delivered in time scale stated. Put in garage . Man was polite and obliging.”
Helpful Report
Posted 2 years ago
Penny Hildreth
Verified Buyer
“Excellent service, delivery and quality logs”
Helpful Report
Posted 2 years ago
Susannah Crowley
Verified Buyer
“I was very pleased with the service- fast, efficient,courteous and helpful from ordering through to delivery. Wood is of very good quality, burns hot and slow. Will use this firm again. Thank you.”
Helpful Report
Posted 2 years ago
Dalby Firewood is rated 4.9 based on 6,192 reviews
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