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Dalby Firewood Reviews

4.9 Rating 6,159 Reviews
99 %
of reviewers recommend Dalby Firewood
Company Reviews Product Reviews
3,944
 Metrics Info
4.9
Based on 6,159 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Dalby Firewood Reviews
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Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Gerald Mcnamara
Verified Buyer
“Brilliant service as normal fast ,efficient and kept informed .”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Quality of wood is great. However, the delivery company can no longer drive up driveways apparently… which meant that it was left on the side of the road. They couldn’t even hide it around the back of the gate… so would have been very easy for anyone passing to help themselves. Not sure why there’s a section in the delivery notes asking where you’d like the logs delivered to. Only took me an hour to move all the logs up to the house!”
Helpful Report
Posted 1 year ago
Hi Kate All of the pallet networks in the UK have a policy of kerbside delivery, BUT 99% of the drivers will and usually place the pallet exactly where asked. Unfortunately we can not force a 3rd party driver to drive onto the property. This has been the terms for years with the 3rd party pallet delivery firms. Unfortunately on this very rare occasion your delivery driver was a selfish twat and left your pallet where you didn't want it. Very sorry that this has put you out. Usually if this ever happens we tell the delivery company to go and collect the pallet and bring it back to us, this usually works and the pallet gets moved to the correct location. Due to your delivery date so close to Xmas this wasn't possible. Please phone the office if you intend to order again and we will compensate you for the fault of the delivery company. Very sorry that this has caused any issues for you. Joe Owner/Director
Posted 1 year ago
Anthony Crowther
Verified Buyer
“Delivered as instruction , good quality fire wood as described”
Helpful Report
Posted 1 year ago
Victoria Bradley
Verified Buyer
“Excellent service, prompt delivery & very clean burning fuel.”
Helpful Report
Posted 1 year ago
Graham Mcbay
Verified Buyer
“Very good service and helpful delivery driver.”
Helpful Report
Posted 1 year ago
Richard Holt
Verified Buyer
“Many thanks for a speedy delivery.”
Helpful Report
Posted 1 year ago
Nathalie Upson
Verified Buyer
“The delivery was fast and the driver very helpful and pleasant. I will be ordering again from Dalby Firewood”
Helpful Report
Posted 1 year ago
Bryan Davies
Verified Buyer
“No quarrel with the product but when you pay for a set delivery date/time you expect to be kept informed if the time slot is likely to be missed. 30 mins before my time slot expired I recd a text saying to follow a link to obtain and ETA - when clicking on the link it advised me that and ETA was not available. The logs arrived two hours late and have obtained a refund of the delivery charge. Waste of a morning hanging around. Delivery driver said he had no idea that he was expected to deliver between 8.30/ 12.30 - as his firm deliver as and when they can. Seems little point in paying a delivery premium”
Helpful Report
Posted 1 year ago
Thank you Bryan. The delivery company do try their best to reach the AM/PM slots but sometimes due to delays/unforeseen circumstances and especially at this time of year when the pallet network and under immense pressure, sometimes they can be running a bit late. I do apologise you were not informed. We always get in touch with the customer straight away but in this case the system did not display any delay hence why you were not contacted. You were refunded as soon as we realised the time slot was not met. Alternatively, i hope you enjoy the wood and have a Merry Christmas!
Posted 1 year ago
Hi Bryan After further investigation we notice that your previous 4 orders met the Am or Pm specified delivery time. Like my colleague mentioned, the pallet networks run into unforeseen circumstances and if we are not informed there is very little we can do about it. Joe Owner/Director
Posted 1 year ago
David Richmond
Verified Buyer
“excellent service, prompt, professional and polite”
Helpful Report
Posted 1 year ago
Andrew Field
Verified Buyer
“Really excellent service - rapid, very helpful delivery (and skilfully dropped over fence into place). 100% satisfied”
Helpful Report
Posted 1 year ago
Yvonne Thomson
Verified Buyer
“We are extremely pleased with our large bag of logs. Excellent customer service, logs received within 4 working days of order being placed and now all stacked in our wood store. Had a lovely log fire last night. Have recommended to our neighbour who is going to place an order.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent service and prompt delivery”
Helpful Report
Posted 1 year ago
Brian Wallace
Verified Buyer
“Logs looking good, not used any yet, very happy with there telephone service”
Helpful Report
Posted 1 year ago
Andrew Parker
Verified Buyer
“Always a good service from Dalby and always get my logs from them. Sorry for last drop off I forgot to make space although driver sorted it.”
Helpful Report
Posted 1 year ago
Denys Ward
Verified Buyer
“Good quality service and product. Delivered on time and in a great sealable sack.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“All good with Ash Bulk Bag delivery. On time and perfectly high standard as always. As an aside it is frustrating I am unable to order or reserve seasoned hardwood logs.”
Helpful Report
Posted 1 year ago
William Bennett
Verified Buyer
“Second time using dalby. Great quality and clean wood. Thanks”
Helpful Report
Posted 1 year ago
Deborah Rutter
Verified Buyer
“Delivered on the day we requested. Well packaged and nicely stacked, very helpful driver put the crate into the garage exactly as requested. Still think the price is a bit high.”
Helpful Report
Posted 1 year ago
Heather Woolley
Verified Buyer
“Efficient and professional”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“The kiln-dried ash burns with intense heat, with almost no smoke, leaving very little ash behind. Delivery is always within the time specified and the delivery drivers are always helpful and friendly”
Helpful Report
Posted 1 year ago
Dalby Firewood is rated 4.9 based on 6,159 reviews
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