Dalby Firewood Reviews

4.9 Rating 6,035 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,035 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 20th March 2024

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t fault the ordering process and the quality of product. Would have liked an update on delivery day with a time slot. Had to chase. A call or text message to advise would have been good.”

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Posted 3 years ago

Thank you very much for your review Margaret, we're really pleased to hear that you were happy with the ordering and quality of the product. The crates are delivered by a third party company, standard free delivery is an all day delivery service between 8.30am-5.30pm. We do have timed slots available but these incur a small delivery cost. As crates are delivered by a third party company we are unable to provide text notifications. However as per the delivery instructions given we did add a request for the driver to call you 30 mins prior to delivery, which I hope made it more convenient for you. We look forward to hearing from you again.

Posted 3 years ago

“Excellent delivery service, arrived on the day we had chosen. Look like good logs, up to usual high standard. Very nice company to do business with, friendly efficient staff.”

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Posted 3 years ago

Many thanks for taking the time to leave us a 5* review. We're so pleased to hear that you were happy with your delivery and found our service friendly.

Posted 3 years ago

“Excellent friendly service”

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Posted 3 years ago

Thank you Andrea! We're really happy to hear that you were impressed with the customer service.

Posted 3 years ago

“Really good service and quality fire wood cut perfectly. Pricey but worth the extra few £££”

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Posted 3 years ago

Many thanks Jay for the positive review. We're really pleased that you found our service and products good value, we pride ourselves on the high quality of our firewood and have rigorous quality checks in place to ensure this.

Posted 3 years ago

“Easy to order, quick delivery - mixture of sizing in the logs, some are much too big for my log burner and I’ll have to try and split them again or I’ll not be able to use them. I ordered the right length to fit the log burner it’s these logs are chunking and just too deep to fit in.”

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Posted 3 years ago

Hi Stephanie Your previous order was a thickness of Standard/thin. This recent order was standard cut. If you have a small burner then we recommend the thin cut.

Posted 3 years ago

“Good service”

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Posted 3 years ago

Thank you for the positive review!

Posted 3 years ago

“Ordered 2 large bags for my green egg bbq and I’m really impressed with this coal.”

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Posted 3 years ago

Many thanks Lewis for the positive review, we're really happy to hear you were impressed with the charcoal!

Posted 3 years ago

“Pretty much perfect for what I needed in my smoker. Sizeable pieces that burn slow with good heat”

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Posted 3 years ago

Thanks very much Dan for taking the time to leave us a positive review! Great to hear that you were pleased with the products.

Posted 3 years ago

“The customer service was helpful when I placed my order. The delivery arrived promptly within a couple of days. The lumps of charcoal in my bag are quite large compared to other charcoal I have bought previously, which doesn't necessary lend itself great efficiency on my bbq. Nonetheless, it does what it says on the tin.”

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Posted 3 years ago

Thank you very much for leaving us a positive review. Our charcoal is the highest grade possible, filtered to contain only big chunks. It's produced from birch so it lights easily producing a high temperature. It's great to hear that you were happy with the customer and delivery service.

Posted 3 years ago

“First impressions. Delivery late, however in the light of the current times and the fact it didn’t cause me a problem I’m ok with that. When the charcoal arrived one of the bags inside the outer bag split when lifting out and it went everywhere, this was disappointing. The charcoal, large pieces fantastic heat good burn time. So putting aside some issues the product is excellent. I will order again. Thanks”

Helpful Report

Posted 3 years ago

Many thanks Mr Thomas for taking the time to leave us a positive review, we really appreciate it. I'm sorry to hear your delivery was slightly delayed - the delivery service is dealing with huge amounts of freight at the moment which has caused some delays, but we are doing everything we can to ensure deliveries are made on time. I'm pleased to hear that you were impressed with the size of the lumpwood charcoal and the product overall. I apologise that the bag had ripped when you unwrapped the parcel. We will be looking into this to ensure it doesn’t happen again, the bag may have had a small tear in it when it was packed which due to handling during transit had got bigger, but thank you for bringing this to our attention.

Posted 3 years ago

“Seem very good on first order although invoice was a bit confusing at first glance. So far so good”

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Posted 3 years ago

Thanks very much Peter for taking the time to leave us a 5* review.

Posted 3 years ago

“Excellent service only issue is not able to purchase single bags as I want to try your charcoal but no option to purchase one bag.”

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Posted 3 years ago

Thank you very much Brendan for leaving us a positive review, we really appreciate it. Yes unfortunately due to parcel weight restrictions we are unable to add indvidual items onto parcels, which is why the website won't allow it . It's also to do with the packaging we want to make sure our products arrive with you in the best condition they can be, and mixing the items together can cause tears in the accompanying items packaging. The charcoal is available in parcels of 2kg or 10kg if you'd like to try in the future. We're very pleased to hear you were happy with the service and hope this answers you query about the individual items. We look forward to hearing from you again!

Posted 3 years ago

“Return customer. Again I’m very satisfied with the wood delivery (despite a slight hiccup in the delivery- very quickly corrected) . The delivery company driver was extremely helpful in placing pallet where I wanted it. None of this drop and run. I would again and have recommended Dalby Firewood to family / friends/neighbours.”

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Posted 4 years ago

Thank you very much Mr Ford for taking the time to leave us a positive review! We're really pleased to hear that you were happy with your firewood, and thank you again for your understanding in regards to the accidental delivery diversion! It's great that you were impressed with how quickly we resolved the issue and we are very grateful to hear that you'd recommend us. We look forward to hearing from you again

Posted 4 years ago

“Nice clean dry logs ready to use. Very quick and informative service.”

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Posted 4 years ago

Many thanks David, we're really happy to hear that you were pleased with the products and service! We look forward to hearing from you again.

Posted 4 years ago

“Very quick service, fast delivery, excellent wood.”

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Posted 4 years ago

Many thanks Kristan for leaving us a positive review. We're so happy to hear that you were impressed with the service, delivery and firewood. We look forward to hearing from you again

Posted 4 years ago

“Excellent Product and service”

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Posted 4 years ago

Many thanks for the positive review!

Posted 4 years ago

“All round excellent from customer care to delivery they are now my main firm for firewood”

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Posted 4 years ago

Many thanks Mr Smith, we look forward to hearing from you for your next delivery!

Posted 4 years ago

“Straightforward ordering process; free delivery happened on the requested day.”

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Posted 4 years ago

Thank you very much for taking the time to leave us a positive review!

Posted 4 years ago

“Good service keep you informed although a better idea of delivery time even am/pm would be appreciated so you can plan your day”

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Posted 4 years ago

Hi Mr Clark, Thank you for your kind review. The option to select AM/PM or time specific is available on the website when you place your order. You opted for the all day delivery service which is why no specific time was given. Hope this helps for future.

Posted 4 years ago

“You guys to be honest are Log porn, tried others that are cheaper as £85 a bag for std hardwood logs regularly is expensive, but I simply always come back due to reliability & quality, you could put a picture frame around your logs lol, Log porn what more can I say ?”

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Posted 4 years ago

Many thanks Mr Mintoft for leaving us a positive review. It's great to hear how happy you've been with the products from us and we look forward to hearing from you again.

Posted 4 years ago

Dalby Firewood is rated 4.9 based on 6,035 reviews