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Dalby Firewood Reviews

4.9 Rating 6,182 Reviews
99 %
of reviewers recommend Dalby Firewood
Company Reviews Product Reviews
4,173
 Metrics Info
4.9
Based on 6,182 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Dalby Firewood Reviews
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Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

Write Your review

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Chris Merryweather
Verified Buyer
“From the clear, easy to use online ordering to the prompt, timely, friendly and efficient delivery, this was a refreshing experience. Oh, and the product was of a very high order.”
Helpful Report
Posted 4 years ago
Thank you very much Mr Merryweather for the positive review. We're really happy to hear you found the order process easy and the delivery efficient!
Posted 4 years ago
Anonym
Verified Buyer
“Stable and sturdy chopping block, supplied to the correct size. Very good.”
Helpful Report
Posted 4 years ago
Thank you very much for the positive review, its great to hear that you were happy with the chopping block!
Posted 4 years ago
David Fardoe
Verified Buyer
“Always use Dalby good - great product - great service”
Helpful Report
Posted 4 years ago
Many thanks David for taking the time to leave us a positive review, we really appreciate it!
Posted 4 years ago
Anonymous
Verified Buyer
“Delivered on time. Not used the wood yet but looks good!”
Helpful Report
Posted 4 years ago
Thank you very much for taking the time to leave us a positive review!
Posted 4 years ago
David Fardoe
Verified Buyer
“Great product - we get the loose bags and the fire lighters. The Dalby Gold is easy to light, burns fully and produces good heat - have been a customer for three years always excellent service from Dalby.”
Helpful Report
Posted 4 years ago
Thank you David for the positive review, we really appreciate it. It's wonderful to hear that as a regular customer you've been consistently happy with our products and service.
Posted 4 years ago
Anthony Jones
Verified Buyer
“Not used any logs yet but they seem good, nice & dry. Good delivery.”
Helpful Report
Posted 4 years ago
Thank you veyr much Mr Jones for the positive review, its great to hear you were happy with the delivery. We're sure once you start burning the logs you'll be equally as impressed with the quality.
Posted 4 years ago
Margaret Reeves
Verified Buyer
“Can’t fault the ordering process and the quality of product. Would have liked an update on delivery day with a time slot. Had to chase. A call or text message to advise would have been good.”
Helpful Report
Posted 4 years ago
Thank you very much for your review Margaret, we're really pleased to hear that you were happy with the ordering and quality of the product. The crates are delivered by a third party company, standard free delivery is an all day delivery service between 8.30am-5.30pm. We do have timed slots available but these incur a small delivery cost. As crates are delivered by a third party company we are unable to provide text notifications. However as per the delivery instructions given we did add a request for the driver to call you 30 mins prior to delivery, which I hope made it more convenient for you. We look forward to hearing from you again.
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent delivery service, arrived on the day we had chosen. Look like good logs, up to usual high standard. Very nice company to do business with, friendly efficient staff.”
Helpful Report
Posted 4 years ago
Many thanks for taking the time to leave us a 5* review. We're so pleased to hear that you were happy with your delivery and found our service friendly.
Posted 4 years ago
Andrea Dunkerley
Verified Buyer
“Excellent friendly service”
Helpful Report
Posted 4 years ago
Thank you Andrea! We're really happy to hear that you were impressed with the customer service.
Posted 4 years ago
Jay Anderson
Verified Buyer
“Really good service and quality fire wood cut perfectly. Pricey but worth the extra few £££”
Helpful Report
Posted 4 years ago
Many thanks Jay for the positive review. We're really pleased that you found our service and products good value, we pride ourselves on the high quality of our firewood and have rigorous quality checks in place to ensure this.
Posted 4 years ago
Stephanie Goodman
Verified Buyer
“Easy to order, quick delivery - mixture of sizing in the logs, some are much too big for my log burner and I’ll have to try and split them again or I’ll not be able to use them. I ordered the right length to fit the log burner it’s these logs are chunking and just too deep to fit in.”
Helpful Report
Posted 4 years ago
Hi Stephanie Your previous order was a thickness of Standard/thin. This recent order was standard cut. If you have a small burner then we recommend the thin cut.
Posted 4 years ago
Anonymous
Verified Buyer
“Good service”
Helpful Report
Posted 4 years ago
Thank you for the positive review!
Posted 4 years ago
Lewis Dent
Verified Buyer
“Ordered 2 large bags for my green egg bbq and I’m really impressed with this coal.”
Helpful Report
Posted 4 years ago
Many thanks Lewis for the positive review, we're really happy to hear you were impressed with the charcoal!
Posted 4 years ago
Dan Carter
Verified Buyer
“Pretty much perfect for what I needed in my smoker. Sizeable pieces that burn slow with good heat”
Helpful Report
Posted 4 years ago
Thanks very much Dan for taking the time to leave us a positive review! Great to hear that you were pleased with the products.
Posted 4 years ago
Anonymous
Verified Buyer
“The customer service was helpful when I placed my order. The delivery arrived promptly within a couple of days. The lumps of charcoal in my bag are quite large compared to other charcoal I have bought previously, which doesn't necessary lend itself great efficiency on my bbq. Nonetheless, it does what it says on the tin.”
Helpful Report
Posted 4 years ago
Thank you very much for leaving us a positive review. Our charcoal is the highest grade possible, filtered to contain only big chunks. It's produced from birch so it lights easily producing a high temperature. It's great to hear that you were happy with the customer and delivery service.
Posted 4 years ago
Jeff Thomas
Verified Buyer
“First impressions. Delivery late, however in the light of the current times and the fact it didn’t cause me a problem I’m ok with that. When the charcoal arrived one of the bags inside the outer bag split when lifting out and it went everywhere, this was disappointing. The charcoal, large pieces fantastic heat good burn time. So putting aside some issues the product is excellent. I will order again. Thanks”
Helpful Report
Posted 4 years ago
Many thanks Mr Thomas for taking the time to leave us a positive review, we really appreciate it. I'm sorry to hear your delivery was slightly delayed - the delivery service is dealing with huge amounts of freight at the moment which has caused some delays, but we are doing everything we can to ensure deliveries are made on time. I'm pleased to hear that you were impressed with the size of the lumpwood charcoal and the product overall. I apologise that the bag had ripped when you unwrapped the parcel. We will be looking into this to ensure it doesn’t happen again, the bag may have had a small tear in it when it was packed which due to handling during transit had got bigger, but thank you for bringing this to our attention.
Posted 4 years ago
Peter Hicks
Verified Buyer
“Seem very good on first order although invoice was a bit confusing at first glance. So far so good”
Helpful Report
Posted 4 years ago
Thanks very much Peter for taking the time to leave us a 5* review.
Posted 4 years ago
Brendan Gillen
Verified Buyer
“Excellent service only issue is not able to purchase single bags as I want to try your charcoal but no option to purchase one bag.”
Helpful Report
Posted 4 years ago
Thank you very much Brendan for leaving us a positive review, we really appreciate it. Yes unfortunately due to parcel weight restrictions we are unable to add indvidual items onto parcels, which is why the website won't allow it . It's also to do with the packaging we want to make sure our products arrive with you in the best condition they can be, and mixing the items together can cause tears in the accompanying items packaging. The charcoal is available in parcels of 2kg or 10kg if you'd like to try in the future. We're very pleased to hear you were happy with the service and hope this answers you query about the individual items. We look forward to hearing from you again!
Posted 4 years ago
Ralph Ford
Verified Buyer
“Return customer. Again I’m very satisfied with the wood delivery (despite a slight hiccup in the delivery- very quickly corrected) . The delivery company driver was extremely helpful in placing pallet where I wanted it. None of this drop and run. I would again and have recommended Dalby Firewood to family / friends/neighbours.”
Helpful Report
Posted 4 years ago
Thank you very much Mr Ford for taking the time to leave us a positive review! We're really pleased to hear that you were happy with your firewood, and thank you again for your understanding in regards to the accidental delivery diversion! It's great that you were impressed with how quickly we resolved the issue and we are very grateful to hear that you'd recommend us. We look forward to hearing from you again
Posted 4 years ago
David Ramsden
Verified Buyer
“Nice clean dry logs ready to use. Very quick and informative service.”
Helpful Report
Posted 4 years ago
Many thanks David, we're really happy to hear that you were pleased with the products and service! We look forward to hearing from you again.
Posted 4 years ago
Dalby Firewood is rated 4.9 based on 6,182 reviews
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