Dalby Firewood Reviews

4.9 Rating 6,322 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,322 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty much perfect for what I needed in my smoker. Sizeable pieces that burn slow with good heat”

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Posted 5 years ago

Thanks very much Dan for taking the time to leave us a positive review! Great to hear that you were pleased with the products.

Posted 5 years ago

“The customer service was helpful when I placed my order. The delivery arrived promptly within a couple of days. The lumps of charcoal in my bag are quite large compared to other charcoal I have bought previously, which doesn't necessary lend itself great efficiency on my bbq. Nonetheless, it does what it says on the tin.”

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Posted 5 years ago

Thank you very much for leaving us a positive review. Our charcoal is the highest grade possible, filtered to contain only big chunks. It's produced from birch so it lights easily producing a high temperature. It's great to hear that you were happy with the customer and delivery service.

Posted 5 years ago

“First impressions. Delivery late, however in the light of the current times and the fact it didn’t cause me a problem I’m ok with that. When the charcoal arrived one of the bags inside the outer bag split when lifting out and it went everywhere, this was disappointing. The charcoal, large pieces fantastic heat good burn time. So putting aside some issues the product is excellent. I will order again. Thanks”

Helpful Report

Posted 5 years ago

Many thanks Mr Thomas for taking the time to leave us a positive review, we really appreciate it. I'm sorry to hear your delivery was slightly delayed - the delivery service is dealing with huge amounts of freight at the moment which has caused some delays, but we are doing everything we can to ensure deliveries are made on time. I'm pleased to hear that you were impressed with the size of the lumpwood charcoal and the product overall. I apologise that the bag had ripped when you unwrapped the parcel. We will be looking into this to ensure it doesn’t happen again, the bag may have had a small tear in it when it was packed which due to handling during transit had got bigger, but thank you for bringing this to our attention.

Posted 5 years ago

“Seem very good on first order although invoice was a bit confusing at first glance. So far so good”

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Posted 5 years ago

Thanks very much Peter for taking the time to leave us a 5* review.

Posted 5 years ago

“Excellent service only issue is not able to purchase single bags as I want to try your charcoal but no option to purchase one bag.”

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Posted 5 years ago

Thank you very much Brendan for leaving us a positive review, we really appreciate it. Yes unfortunately due to parcel weight restrictions we are unable to add indvidual items onto parcels, which is why the website won't allow it . It's also to do with the packaging we want to make sure our products arrive with you in the best condition they can be, and mixing the items together can cause tears in the accompanying items packaging. The charcoal is available in parcels of 2kg or 10kg if you'd like to try in the future. We're very pleased to hear you were happy with the service and hope this answers you query about the individual items. We look forward to hearing from you again!

Posted 5 years ago

“Return customer. Again I’m very satisfied with the wood delivery (despite a slight hiccup in the delivery- very quickly corrected) . The delivery company driver was extremely helpful in placing pallet where I wanted it. None of this drop and run. I would again and have recommended Dalby Firewood to family / friends/neighbours.”

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Posted 5 years ago

Thank you very much Mr Ford for taking the time to leave us a positive review! We're really pleased to hear that you were happy with your firewood, and thank you again for your understanding in regards to the accidental delivery diversion! It's great that you were impressed with how quickly we resolved the issue and we are very grateful to hear that you'd recommend us. We look forward to hearing from you again

Posted 5 years ago

“Nice clean dry logs ready to use. Very quick and informative service.”

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Posted 5 years ago

Many thanks David, we're really happy to hear that you were pleased with the products and service! We look forward to hearing from you again.

Posted 5 years ago

“Very quick service, fast delivery, excellent wood.”

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Posted 5 years ago

Many thanks Kristan for leaving us a positive review. We're so happy to hear that you were impressed with the service, delivery and firewood. We look forward to hearing from you again

Posted 5 years ago

“Excellent Product and service”

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Posted 5 years ago

Many thanks for the positive review!

Posted 5 years ago

“All round excellent from customer care to delivery they are now my main firm for firewood”

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Posted 5 years ago

Many thanks Mr Smith, we look forward to hearing from you for your next delivery!

Posted 5 years ago

“Straightforward ordering process; free delivery happened on the requested day.”

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Posted 5 years ago

Thank you very much for taking the time to leave us a positive review!

Posted 5 years ago

“Good service keep you informed although a better idea of delivery time even am/pm would be appreciated so you can plan your day”

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Posted 5 years ago

Hi Mr Clark, Thank you for your kind review. The option to select AM/PM or time specific is available on the website when you place your order. You opted for the all day delivery service which is why no specific time was given. Hope this helps for future.

Posted 5 years ago

“You guys to be honest are Log porn, tried others that are cheaper as £85 a bag for std hardwood logs regularly is expensive, but I simply always come back due to reliability & quality, you could put a picture frame around your logs lol, Log porn what more can I say ?”

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Posted 5 years ago

Many thanks Mr Mintoft for leaving us a positive review. It's great to hear how happy you've been with the products from us and we look forward to hearing from you again.

Posted 5 years ago

“Will order again x”

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Posted 5 years ago

Many thanks Anne for leaving us a positive review. We look forward to hearing from you again

Posted 5 years ago

“Lovely kiln dried birch wood. Burns well but not too quickly. Mixed bag ideal for our log burning stove. Stacks nicely for storage. Only downside...which is perhaps our fault...is that the bulk bag had to be left outside on the street as it wouldn't fit through our back gate. It was about to rain so there was a frantic process of log by log moving them from out on the street into the back yard to keep them undercover. We'll know for next time!”

Dalby Firewood 4 star review on 16th January 2020

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Posted 5 years ago

Thank you very much Simon for leaving us such a great review - and with the brilliant photos! We're so pleased to hear that you are happy with the quality of the logs you've received. Sorry to hear the bag delivery didn't fit through your gate, they are slightly too wide for a standard garden gate, all the delivery info is on the website. I'm pleased to hear this didn't cause too much of a problem for you, and we look forward to hearing from you for your next order.

Posted 5 years ago

“Good wood some pieces can be a little big for a logburner”

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Posted 5 years ago

Thank you very much for leaving us a positive review! It's great to hear that you were happy with the wood, sorry to hear that some of the pieces were a little too big for your log burner. If you give us a call upon placing any future orders and we'll be able to tell you which of the products are cut thinner and may fit your smaller log burner a little better.

Posted 5 years ago

“Quick response to order”

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Posted 5 years ago

Many thanks for the positive review!

Posted 5 years ago

“Delivery as requested good quality product”

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Posted 5 years ago

Many thanks for the positive review!

Posted 5 years ago

“Thanks for getting them here on time and put where i ask for logs to go very much and a good bag full to enjoy on my log burner”

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Posted 5 years ago

Many thanks Mr Frost for leaving us a positive review. It's brilliant to hear that you were pleased with the delivery and products.

Posted 5 years ago

“Great product dry and burns well some of the logs could have been split a 2nd time for smaller wood burners Been using their logs for over 3-years”

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Posted 6 years ago

Hi Mrs Coombs Thanks for your review. The logs you ordered are a mixture of standard and thin logs as described. If you have a small woodburner then try thin cut instead of standard /thin. Not everyone has a small woodburner , this is why we have different grades. Try the thin cut next time, these are for small woodburners.

Posted 6 years ago

Dalby Firewood is rated 4.9 based on 6,322 reviews