Dalby Firewood Reviews

4.9 Rating 6,206 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Return customer. Again I’m very satisfied with the wood delivery (despite a slight hiccup in the delivery- very quickly corrected) . The delivery company driver was extremely helpful in placing pallet where I wanted it. None of this drop and run. I would again and have recommended Dalby Firewood to family / friends/neighbours.”

Helpful Report

Posted 5 years ago

Thank you very much Mr Ford for taking the time to leave us a positive review! We're really pleased to hear that you were happy with your firewood, and thank you again for your understanding in regards to the accidental delivery diversion! It's great that you were impressed with how quickly we resolved the issue and we are very grateful to hear that you'd recommend us. We look forward to hearing from you again

Posted 5 years ago

“Nice clean dry logs ready to use. Very quick and informative service.”

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Posted 5 years ago

Many thanks David, we're really happy to hear that you were pleased with the products and service! We look forward to hearing from you again.

Posted 5 years ago

“Very quick service, fast delivery, excellent wood.”

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Posted 5 years ago

Many thanks Kristan for leaving us a positive review. We're so happy to hear that you were impressed with the service, delivery and firewood. We look forward to hearing from you again

Posted 5 years ago

“Excellent Product and service”

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Posted 5 years ago

Many thanks for the positive review!

Posted 5 years ago

“All round excellent from customer care to delivery they are now my main firm for firewood”

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Posted 5 years ago

Many thanks Mr Smith, we look forward to hearing from you for your next delivery!

Posted 5 years ago

“Straightforward ordering process; free delivery happened on the requested day.”

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Posted 5 years ago

Thank you very much for taking the time to leave us a positive review!

Posted 5 years ago

“Good service keep you informed although a better idea of delivery time even am/pm would be appreciated so you can plan your day”

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Posted 5 years ago

Hi Mr Clark, Thank you for your kind review. The option to select AM/PM or time specific is available on the website when you place your order. You opted for the all day delivery service which is why no specific time was given. Hope this helps for future.

Posted 5 years ago

“You guys to be honest are Log porn, tried others that are cheaper as £85 a bag for std hardwood logs regularly is expensive, but I simply always come back due to reliability & quality, you could put a picture frame around your logs lol, Log porn what more can I say ?”

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Posted 5 years ago

Many thanks Mr Mintoft for leaving us a positive review. It's great to hear how happy you've been with the products from us and we look forward to hearing from you again.

Posted 5 years ago

“Will order again x”

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Posted 5 years ago

Many thanks Anne for leaving us a positive review. We look forward to hearing from you again

Posted 5 years ago

“Lovely kiln dried birch wood. Burns well but not too quickly. Mixed bag ideal for our log burning stove. Stacks nicely for storage. Only downside...which is perhaps our fault...is that the bulk bag had to be left outside on the street as it wouldn't fit through our back gate. It was about to rain so there was a frantic process of log by log moving them from out on the street into the back yard to keep them undercover. We'll know for next time!”

Dalby Firewood 4 star review on 16th January 2020

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Posted 5 years ago

Thank you very much Simon for leaving us such a great review - and with the brilliant photos! We're so pleased to hear that you are happy with the quality of the logs you've received. Sorry to hear the bag delivery didn't fit through your gate, they are slightly too wide for a standard garden gate, all the delivery info is on the website. I'm pleased to hear this didn't cause too much of a problem for you, and we look forward to hearing from you for your next order.

Posted 5 years ago

“Good wood some pieces can be a little big for a logburner”

Helpful Report

Posted 5 years ago

Thank you very much for leaving us a positive review! It's great to hear that you were happy with the wood, sorry to hear that some of the pieces were a little too big for your log burner. If you give us a call upon placing any future orders and we'll be able to tell you which of the products are cut thinner and may fit your smaller log burner a little better.

Posted 5 years ago

“Quick response to order”

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Posted 5 years ago

Many thanks for the positive review!

Posted 5 years ago

“Delivery as requested good quality product”

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Posted 5 years ago

Many thanks for the positive review!

Posted 5 years ago

“Thanks for getting them here on time and put where i ask for logs to go very much and a good bag full to enjoy on my log burner”

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Posted 5 years ago

Many thanks Mr Frost for leaving us a positive review. It's brilliant to hear that you were pleased with the delivery and products.

Posted 5 years ago

“Great product dry and burns well some of the logs could have been split a 2nd time for smaller wood burners Been using their logs for over 3-years”

Helpful Report

Posted 5 years ago

Hi Mrs Coombs Thanks for your review. The logs you ordered are a mixture of standard and thin logs as described. If you have a small woodburner then try thin cut instead of standard /thin. Not everyone has a small woodburner , this is why we have different grades. Try the thin cut next time, these are for small woodburners.

Posted 5 years ago

“It’s always been very good in the past but this time it doesn’t seem to burn as swell that’s why Iam only giving it a 4 rather than a 5 let’s hope it’s just a one off,”

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Posted 5 years ago

Thank you very much Mr Hawkins for taking the time to leave us a positive review, we really appreciate it. We're sorry to hear that this time you've not been as happy with your delivery, I noticed you've ordered the Kiln Dried Oak/Birch mix from us on this occasion, the Oak is very dense and you'll need to make sure that you're using the Birch to start the fire and then adding the Oak once the fire is well established. Hope this helps!

Posted 5 years ago

“Delivery service great, the wood is a good combination for burning in my stove, last year the fire lighters were a fee offer I believe so a bit disappointed I had to buy them with no discounts.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your review. Occasionally we have offers on and include freebies but this is not available all of the time. We can not afford to give freebies with every order all of the time. Sorry for any inconvenience.

Posted 5 years ago

“Dalby Firewood were recommended to us by the excellent company who sold us our log burner (SE Stoves). They reckon their logs are the best you can buy anywhere in the U.K. There appear to be no stockists in Kent so we have had 2 deliveries of logs, which have been of exceptional quality. A couple of minor gripes - the delivery drivers were not overly helpful when my wife was trying to manage 2 kids and trying to unload the logs. Secondly with no stockists in Kent it would be nice to be able to order smaller quantities, whilst appreciating the delivery challenges - owing to the amount of logs we have to order it presents storage challenges. Notwithstanding this I must say the logs, kindling and firelighters are all absolutely first class. We have absolutely no complaints with the quality of the products which, whilst not the cheapest, appear reasonably priced for the quality. Thank you”

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Posted 5 years ago

Thank you very much for taking the time to leave us a 5* review, we really appreciate the feedback. It's great to hear you were pleased with the quality of the products, this is something we work very hard to achieve and have very strict quality control checks in place for each order. Due to these strict quality checks we like to dispatch all bulk orders directly from ourselves, however we do have some stockists that carry our Handy Bags and Kindling throughout the U.K should you ever need a smaller top-up! Alternatively smaller quantities can be ordered from ourselves and delivered to you in parcels. Many thanks again for your review, and we look forward to hearing from you in the future!

Posted 5 years ago

“On time as informed. Driver very polite and extremely helpful. The wood was very clean and well presented. Will use Dalby for wood again. Try it and see.”

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Posted 5 years ago

Many thanks John for leaving us a positive review, we're really happy that your delivery was one time and you were happy with the product you received. We look forward to hearing from you again for your next delivery.

Posted 5 years ago

“Not sure how to review wood I put it on the fire and it burns,I thought the web ordering was a bit iffy the payment part crashed and I had to ring them that went ok it came on time that's all really”

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Posted 6 years ago

Thank you Mr Ball for your positive review, we're pleased that you were happy with the quality of your wood and that your delivery was on time.

Posted 5 years ago

Dalby Firewood is rated 4.9 based on 6,206 reviews