Dalby Firewood Reviews

4.9 Rating 6,044 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,044 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 20th March 2024

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and quality of wood shame about the price increase, possibly look for alternative supplier.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us a review Mark. We're sorry to hear that you're unhappy about the slight price increase, unfortunately due to the in crease in demand for firewood the cost of the raw material has increased which is reflected in our pricing. We value maintaining our high standard of products, rather than cutting costs buying cheap raw material and producing inferior products. We hope that you'll remain one of our valued customers, the high standard of product that we guarantee does have a higher calorific value and is far better for your chimney/flu therefore making it more cost effective in the long run.

Posted 5 years ago

“Prompt delivery of wood on the day promised. It is worth noting that the bag came on a non returnable pallet which I don't recall reading on the web site - was fine as I chopped it up for extra kindling!! Communication was excellent”

Helpful Report

Posted 5 years ago

Thank you Mr Jenkins for taking the time to leave us a review, we really appreciate it. Sorry you didn't realise the bulk bags is delivered on a pallet, for our nationwide deliveries this is the case as it's delivered through the pallet network. However I'm glad to hear you broke the pallet down - it's also Kiln Dried so suitable to use for extra kindling!

Posted 5 years ago

“We have tried the charcoal this weekend and found it to be excellent. We have recommended you to friends who live in North Yorkshire and will definitely use your services again.”

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Posted 5 years ago

Thank you very much Mr Frost for your great review of our Lumpwood Charcoal, we're really happy you found the Restaurant Grade Coals excellent and we look forward to hearing from you again

Posted 5 years ago

“Just got my 4th order of Logs,Kindlin& Firestarters, Dalby is great Value for money, Swift convenient delivery right to my driveway. Highly recommend. Shame the Builders Bags can't be Reused though!! But they can be recycled by Dalby, or You're Local Household Waste Centres.”

Helpful Report

Posted 5 years ago

Thank you Thank you so much for leaving us such a great review, we're so pleased that you're happy with your 4th delivery! You're right for Health and Safety we don't reuse the bulk bags just incase of them splitting, but they are fully re-cycable! We look forward to hearing from you again

Posted 5 years ago

“Good service. Logs burn well.”

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Posted 5 years ago

Thank you for the 5* review!

Posted 5 years ago

“Thank you for your prompt and courteous service a very pleasant and helpful delivery driver . We are enjoying are new fire with your logs .”

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Posted 5 years ago

Thanks so much Caroline for leaving us a positive review, we really appreciate it. Really pleased to hear that your delivery went smoothly.

Posted 5 years ago

“Delivery arrived in good time, using a local pallet company, so no messing about. Only fired the woodburner a couple of times with the logs (Birch) so far but they were excellent. Very dry, lit no problem and gave off good heat. Recommended.”

Helpful Report

Posted 5 years ago

Thank you veyr much for saying you'd recommend us, we really appreciate it! Glad to hear that Kiln Dried Birch is keeping you nice and warm.

Posted 5 years ago

“Delivered exactly where requested. Driver helped to cover the bags over before he left even though the wind and rain were atrocious at the time. Maybe I ordered the wrong logs but there are an awful lot of very small pieces which will burn away quickly and some not much more than kindling size.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us a review John, we're really pleased to hear that you were happy with the delivery! you had ordered the Thin cut logs, perhaps on the future you may be better off with the Standard cut if you're looking for something a little thicker.

Posted 5 years ago

“Excellent pre delivery advice and delivery on time.”

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Posted 5 years ago

Thank very much for the positive review Neil!

Posted 5 years ago

“Good service”

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Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“Order 26th. October and told delivery within a week - you would advise delivery by text and email - at 8:15 am on 29th. a knock on the door = delivery !! Overall logs good and clean but approximately 15% were quite badly wormed (ash) - I realise all timber is subject to same but just letting you know - have trialled your wood , particularly re future use of same for indoor storage .”

Helpful Report

Posted 5 years ago

Alan On Sunday 28th October at 10:52, your email and SMS message was sent with your delivery information!! Regarding the comment about badly wormed, holes in the wood is evidence of small burrowing animals and not necessarily wood worm. Also these are holes only and not actual worm. This product has been kiln dried at very high temperatures and nothing can survive this exposure even if woodworm was present. 100% of trees are exposed and subject to some sort of burrowing creature and evidence is always visible.

Posted 5 years ago

“The order and delivery process was excellent. I ordered the kiln dried ash in a large bag but it does feel slightly damp. In previous years I ordered the plastic bags but moved to the large bag to save on cost and save plastic usage. Can you help.”

Helpful Report

Posted 5 years ago

“The wood was delivered promptly and efficiently by your driver. The wood (3 bags of kiln dried) is in excellent condition and burns well with minimal waste ash. I will definitely renew my order when this load is consumed. Thankyou”

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Posted 5 years ago

Thank very much David for taking the time to leave us a review we really appreciate it! We look forward to hearing from you again soon

Posted 5 years ago

“Delivery came on the day requested, driver delivered the pallet where we asked. Happy with the logs that were delivered”

Helpful Report

Posted 5 years ago

Thank you very much Colin, for leaving a positive review, we're really pleased to hear that you were happy with the delivery and quality of the products.

Posted 5 years ago

“As usual when order placed Dalby Firewood provided an excellent and efficient service giving us plenty of notice when delivery was arriving. Only reason I didn't give a 5 star was the wood we have ordered previously was no longer available so had to select an alternative.”

Helpful Report

Posted 5 years ago

Thanks for your review. Regarding your previous products that you have ordered, these are on stock and always have been. Hope your happy with the alternative you have chosen.

Posted 5 years ago

“Log where delivered quickly and to the requested drop off point. The logs look good quality, but the real test will be how well they burn. The cost was £15 a bag more than my old supplier for the standard Seasoned Hardwood Bulk Bag. So hoping that the extra cost is worth while. I did get a £15 discount for buying 3 bulk bags.”

Helpful Report

Posted 5 years ago

Thank you Mr Bedingfield for taking the time to leave us a positive review. Pleased to hear that you were happy with the delivery service. Our hardwood is always top-quality with low moisture content so I'm sure you'll be happy with the clean burn, low moisture and heat output! We look forward to hearing from you in the future

Posted 5 years ago

“All good, I ordered 1x (EXTRA-DRY) Dalby Gold Crate (Thin Cut), but some of the logs were not so thin so we did split them to fit our stove but not too difficult.”

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Posted 5 years ago

Thank you for taking the time to leave us a positive review

Posted 5 years ago

“Service was fantastic really quick delivery, and a very helpful delivery driver dropped the wood off just where we wanted it.”

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Posted 5 years ago

“Prompt delivery early in time window (although time window was very large which is unacceptable)”

Helpful Report

Posted 5 years ago

Thank you very much for your positive review Mr Hart! We're pleased to hear that you were happy with the products. Glad to hear that your delivery was early in the day. As you said our Free Standard delivery service is all day from between 8.30am-5.30pm, as long as we have full delivery instructions and permission to drop without a signature, customers don't need to be present for delivery. We do have specific timed delivery slots available but these do incur delivery fee's, hope this helps for the future. We look forward to hearing from you again

Posted 5 years ago

“Prompt delivery as promised.Only lit 1fire upto now ,looks and quality much better than usual supplier. Am sure it will be 5 stars after more use.”

Helpful Report

Posted 5 years ago

Thanks so much for taking the time to leave us a positive review! We're glad to hear you're pleased with the products and delivery. we look forward to hearing from you again

Posted 5 years ago

Dalby Firewood is rated 4.9 based on 6,044 reviews