Dalby Firewood Reviews

4.9 Rating 6,188 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual when order placed Dalby Firewood provided an excellent and efficient service giving us plenty of notice when delivery was arriving. Only reason I didn't give a 5 star was the wood we have ordered previously was no longer available so had to select an alternative.”

Helpful Report

Posted 6 years ago

Thanks for your review. Regarding your previous products that you have ordered, these are on stock and always have been. Hope your happy with the alternative you have chosen.

Posted 6 years ago

“Log where delivered quickly and to the requested drop off point. The logs look good quality, but the real test will be how well they burn. The cost was £15 a bag more than my old supplier for the standard Seasoned Hardwood Bulk Bag. So hoping that the extra cost is worth while. I did get a £15 discount for buying 3 bulk bags.”

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Posted 6 years ago

Thank you Mr Bedingfield for taking the time to leave us a positive review. Pleased to hear that you were happy with the delivery service. Our hardwood is always top-quality with low moisture content so I'm sure you'll be happy with the clean burn, low moisture and heat output! We look forward to hearing from you in the future

Posted 6 years ago

“All good, I ordered 1x (EXTRA-DRY) Dalby Gold Crate (Thin Cut), but some of the logs were not so thin so we did split them to fit our stove but not too difficult.”

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Posted 6 years ago

Thank you for taking the time to leave us a positive review

Posted 6 years ago

“Service was fantastic really quick delivery, and a very helpful delivery driver dropped the wood off just where we wanted it.”

Helpful Report

Posted 6 years ago

“Prompt delivery early in time window (although time window was very large which is unacceptable)”

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Posted 6 years ago

Thank you very much for your positive review Mr Hart! We're pleased to hear that you were happy with the products. Glad to hear that your delivery was early in the day. As you said our Free Standard delivery service is all day from between 8.30am-5.30pm, as long as we have full delivery instructions and permission to drop without a signature, customers don't need to be present for delivery. We do have specific timed delivery slots available but these do incur delivery fee's, hope this helps for the future. We look forward to hearing from you again

Posted 6 years ago

“Prompt delivery as promised.Only lit 1fire upto now ,looks and quality much better than usual supplier. Am sure it will be 5 stars after more use.”

Helpful Report

Posted 6 years ago

Thanks so much for taking the time to leave us a positive review! We're glad to hear you're pleased with the products and delivery. we look forward to hearing from you again

Posted 6 years ago

“They were able to solve the problems. We hope for the better.”

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Posted 6 years ago

“The product was ordered for delivery on a pre arranged date between 8.30 and 5.30. Unfortunately it did not arrive until 6.30 without any calls or update as to the delay. I was angry to say the least however when the products did arrive I was very pleased with the packaging and the quality of the product. It was well dried out and in a good manageable size. I was contacted by the company after the weekend who apologised for the lack of updates regarding the delay. All in all I am pleased with the product and will certainly give them a second chance when I want some more. I would still recommend them to any perspective customers.”

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Posted 7 years ago

Thank you very much Mr Dyson for being so understanding in regards to your delivery issues, and accepting my apology in regards to this. I'm really happy to hear that you're pleased with the products and I look forward to speaking to you in future

Posted 6 years ago

“Friendly service, bulk bag of wood delivered as close to the back gate as possible, so not so much 'back and forth' to get it all put away safely.”

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Posted 7 years ago

Thank you very much for leaving us a positive review! We're really happy to hear that you were pleased with the delivery

Posted 7 years ago

“the ordering and delivery were quick and efficient . Person delivering was very helpful -great he had a trolley to get the bag right next to the log pile . Logs nice and dry”

Helpful Report

Posted 7 years ago

Thanks so much for taking the time to leave us a great review. We're really happy to hear how pleased you were with the product and delivery service!

Posted 7 years ago

“Customer service on telephone order was superb and very friendly. The driver as very helpful and placed the delivery exactly where I wanted it. Unfortunately, the price was not competitive when compared with other suppliers (my local garage) for a similar quality and quantity. A shame really as this is a great business to deal with!”

Helpful Report

Posted 7 years ago

Thanks very much for taking the time to leave us a review. We're pleased to hear that you were pleased with the service and that you were impressed by our next day delivery to yourself. You are correct that some garage suppliers prices may be less than ours, but we can guarantee that they will not be the same high quality or have the same low moisture content, therefore having a lower calorific value (putting out less heat and higher emissions). I would also like to point out that you have received the 40cm Logs which are very unlikely to be stocked at a garage. Hope this answers your queries

Posted 7 years ago

“Great logs, chopped to the perfect size for a log burner and nice and dry. Only reason I haven’t given 5 stars is because they came wrapped in plastic sheeting which from an environmental point of view was disappointing.”

Helpful Report

Posted 7 years ago

Adam Sorry you feel disappointed that we use plastic to keep the logs dry. From an environmental aspect and also our HETAS and WOODSURE accreditation, we have to make sure the firewood is delivered bone dry and ready to burn.

Posted 7 years ago

“Very quick delivery. Excellent wood, burns well. What about free firefighters for loyal customers?”

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Posted 7 years ago

“Always delivered on time. Easy to order and very good quality wood Only issue I have is that delivering company often have issues with the bags !”

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Posted 7 years ago

Thanks very much for the positive review Kevin, pleased to hear that you're happy with the quality of the logs!

Posted 7 years ago

“Delivered on time. The mix of oak and birch easy to light. The opportunity to choose a shorter log length would suit our medium/small Jotul log burner better.”

Helpful Report

Posted 7 years ago

Thank you very much for taking the time to leave us a positive review, we're glad to hear the delivery went okay. Sorry to hear you would prefer a shorter length, unfortunately our logs are cut to 25cm's as industry standard although we do offer a variety of thicknesses

Posted 7 years ago

“The ordering process on the website was good as was communication by phone with the office. The wood was delivered as scheduled and burns well. My only slight criticism was that I was asked to comment on performance before the delivery had occurred!”

Helpful Report

Posted 7 years ago

Thanks very much for taking the time to leave us a positive review, we're really please to hear you're happy with the products and service you received. We're sorry to hear you received the feedback form before the delivery, this is an automated invitation set to a number of days after ordering, since your comment we have looked into this and amended so it won't happen again.

Posted 7 years ago

“Good service, but still have issues with ordering online. Forgotten password and ever time the website sends me a message saying ‘we’ve sent you an email to reset your password’ nothing happens. Had to order over phone. It’s not sent to spam box either.,I’ve checked”

Helpful Report

Posted 7 years ago

Thanks very much for taking the time to leave us a positive review, we're really please to hear you're happy with the products and service. Providing your email address is correct on your customer account the re-set password is always automated, as you said sometimes it does filter into the spam/junk folder. You can always order over the phone if this doesn't work, we are having a look into this issue with our IT team to resolve for you

Posted 7 years ago

“Delivery bang on time. Driver friendly. Just stacked 1m3 of Logs. all pretty much the same size so stacked well. Can’t wait to see how they burn. We got the birch and oak mix for the wood oven so a couple of weeks before we bring it out if it’s winterisation”

Helpful Report

Posted 7 years ago

Thanks very much for taking the time to leave us a positive review, we're really please to hear you're happy with the products and delivery

Posted 7 years ago

“Arrived on time, helpful advice from the delivery man but unfortunately due to him being single-handed he could not move it past the 6 inch step and so the logs were parked 10 yards short of my log shed. Pity that the plastic bags are not reusable - you should investigate use of multi-use bags. John Craven Nether Poppleton.”

Helpful Report

Posted 7 years ago

Thank you very much for your positive review Mr Craven. We're really pleased to hear that you're happy with the firewood. All of our deliveries are completed by single delivery drivers, this is why we have the delivery information listed on the website as you mentioned there are some restrictions when they need to use the trolley to move the bags such as steps, gravel and grass. The Bulk Bags that we use are widely recyclable, alternatively we can take them away on our next delivery for you. However we personally cannot re-use them due to Health and Safety regulations, we do encourage all our customers to recycle the bulk bags. Hope this clears up your queries, we look forward to hearing from you again, Best wishes.

Posted 7 years ago

“Excellent product. Delivered promptly. Everyone helpful and knowledgeable. Will definitely recommend.”

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Posted 7 years ago

Thanks very much for the positive review Mr Bilton, we look forward to hearing from you again.

Posted 7 years ago

Dalby Firewood is rated 4.9 based on 6,188 reviews