Dalby Firewood Reviews

4.9 Rating 6,405 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent efficient friendly service',quality logs”

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Posted 8 years ago

Thanks so much for taking the time to leave us a review

Posted 8 years ago

“A slight hiccup at first I got a text telling me that it would be delivered the next day then one saying they had been delivered, but they hadn't. A phone call sorted it all out and the logs arrived on the new date. Very helpful delivery guy. Haven't tried the logs yet but they look a good size and nice and dry, so much so my neighbour ordered some.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review MR Wood. Sorry to hear about the confusion in regards to text, unfortunately just a human error in the office, we try our best and they are a rarity! Glad to hear it all got sorted in the end. Thank you very much for recommending us to your neighbour it's much appreciated. We look forward to hearing from you again

Posted 8 years ago

“The ash has a low moisture content and burns at a slow rate and seems to last longer.”

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Posted 8 years ago

Thanks for taking the time to eave a review Mr Hanch, it's really appreciated!

Posted 8 years ago

“An amazing amount of logs for the money and well packed to keep them dry. My only problem living in the area I do was the delivery lorry was too large to access my road mainly due to inconsiderate parking.”

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Posted 8 years ago

Thanks very much for your positive review Mr Bessell, We're glad to hear you were pleased with your products!

Posted 8 years ago

“Delivered in time stated & where we needed it delivered. Good quality wood & brill service”

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Posted 8 years ago

Thank you very much. We're really happy to hear everything went smoothly with your delivery

Posted 8 years ago

“Wood great as usual !! And the company is a pleasure to deal with, and great service.”

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Posted 8 years ago

Thank you very much for your review. We're really happy that you're pleased with the service

Posted 8 years ago

“Good service guys! Thanks.”

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Posted 8 years ago

Thank you very much for the positive review

Posted 8 years ago

“Delivery good ,next day, delivered when not in, wood good size and burns well but let your self down by leaving front gate open when you left as we have a dog and its a busy time on the roads.”

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Posted 8 years ago

Thank you for taking time to leave a positive review and giving us your feedback. I have investigated this delivery and to why the gate was left open and i actually delivered the logs personally on that particular day. I do remember the drop very clearly as i was pondering for some time where exactly to leave the logs. I do remember closing the gate, this is common practice for us as we always leave everything as we find it. I am not sure if some else could have possibly entered your property to ‘nosey’ at the product, or if i haven’t closed the latch on the gate property, but i do remember attempting to make sure the gate was. shut. If this has not been done properly please accept my sincere apologies as we always try to make sure everything is left as found. I definatly did not just exit the property and leave the gate open. Sorry if this has caused any inconvenience and i hope this has not jeopardised any further business from our company.

Posted 8 years ago

“Good communication and del on day required”

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Posted 8 years ago

Thank you for leaving a positive review! We're glad to hear your happy with the product you received

Posted 8 years ago

“Delivery on time easy drop off wood looks good unable to comment on burn quality as yet pieces slightly thicker than expected but still good sizes”

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Posted 8 years ago

Thank you Mr Brown for taking the time to leave positive feedback, it's much appreciated! We're glad to hear you were happy with the delivery process & we're sure you'll be pleased with your firewood when you start burning!

Posted 8 years ago

“Easy to order, delivered promptly.”

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Posted 8 years ago

Thank you very much for the positive feedback

Posted 8 years ago

“Very good clean cut logs that also looks great when on show in our log store inside our lounge”

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Posted 8 years ago

Thanks for leaving such great feedback David. We're really happy that you're pleased with our products

Posted 8 years ago

“Very friendly staff but I did not receive a phone call to let me know when they were being delivered . I got home and found them dumped in front of the garage.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a positive review Mr McDermontt, we always appreciate feedback! We're sorry to hear you didn't receive a telephone call to let you know, we send out notifications for delivery via text/email and we had delivery instructions to leave the bag in front of your garage. We have amended your customer file to call you in regards to delivery in future & changed it so that you need to be present. Thank you again for highlighting this to us, and we look forward to hearing from you again soon

Posted 8 years ago

“Very pleased with the quality of our logs and driver was helpful and efficient. Would like larger logs as large wood burner and also seem to have a lot of birch.”

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Posted 8 years ago

Thank you Mrs Elliot for taking the time to leave a positive review. We're glad to hear you're happy with the products and service you received! As you ordered the Birch and Oak crate, the Birch is cut smaller to start the fire with as it's much easier to light than the Oak, which has a longer burning time. We look forward to hearing from you again soon

Posted 8 years ago

“great product and lovely friendly service, will continue to use and happy to recommend”

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Posted 8 years ago

Thank you for taking the time to leave a positive review! We're really pleased that you're happy with the product and would recommend

Posted 8 years ago

“Helpful,friendly service, Quick delivery”

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Posted 9 years ago

Thank you very much for leaving a positive review!

Posted 9 years ago

“Usually excellent but in this load there is a lot of wet and heavy wood.”

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Posted 9 years ago

Sorry to here that there was some wet wood. We can not deal with issues like this unless you notify us. If you had called us we could have checked the issue and rectified the problem, had we found one. Please let us know in the future if anything is not 100% correct with the product or service.

Posted 9 years ago

“Efficient/Friendly/Good product - will use again without hesitation”

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Posted 9 years ago

Thank you very much for taking the time to leave some feedback Mr Hall, We look forward to hearing from you in the future!

Posted 9 years ago

“Wood was of excellent quality and well packed. Delivery let the service down; the crate that it was on was too big and they had to leave it on the road, leading me to have to carry them in myself which took a long time. Driver apparently was unhelpful according to my wife. Would use again because of the wood quality but would still look at better value wood as it's quite expensive”

Helpful Report

Posted 9 years ago

Thank you very much for taking the time to leave a review, the feedback is always appreciated. We're pleased to hear you're happy with the product you've received. Sorry to hear you were unhappy with the delivery service, all the dimensions are available on the product details on the website. We look forward to hearing from you in the future.

Posted 9 years ago

“The delivery came within a few days of order. Great timber and service, would definitely use them again.”

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Posted 9 years ago

Thank you very much for taking the time to leave a positive review. We look forward to hearing from you

Posted 9 years ago

Dalby Firewood is rated 4.9 based on 6,405 reviews