Dalby Firewood Reviews

4.9 Rating 6,182 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,182 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

Write Your review

Tell us how Dalby Firewood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly staff but I did not receive a phone call to let me know when they were being delivered . I got home and found them dumped in front of the garage.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a positive review Mr McDermontt, we always appreciate feedback! We're sorry to hear you didn't receive a telephone call to let you know, we send out notifications for delivery via text/email and we had delivery instructions to leave the bag in front of your garage. We have amended your customer file to call you in regards to delivery in future & changed it so that you need to be present. Thank you again for highlighting this to us, and we look forward to hearing from you again soon

Posted 7 years ago

“Very pleased with the quality of our logs and driver was helpful and efficient. Would like larger logs as large wood burner and also seem to have a lot of birch.”

Helpful Report

Posted 8 years ago

Thank you Mrs Elliot for taking the time to leave a positive review. We're glad to hear you're happy with the products and service you received! As you ordered the Birch and Oak crate, the Birch is cut smaller to start the fire with as it's much easier to light than the Oak, which has a longer burning time. We look forward to hearing from you again soon

Posted 8 years ago

“great product and lovely friendly service, will continue to use and happy to recommend”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a positive review! We're really pleased that you're happy with the product and would recommend

Posted 8 years ago

“Helpful,friendly service, Quick delivery”

Helpful Report

Posted 8 years ago

Thank you very much for leaving a positive review!

Posted 8 years ago

“Usually excellent but in this load there is a lot of wet and heavy wood.”

Helpful Report

Posted 8 years ago

Sorry to here that there was some wet wood. We can not deal with issues like this unless you notify us. If you had called us we could have checked the issue and rectified the problem, had we found one. Please let us know in the future if anything is not 100% correct with the product or service.

Posted 8 years ago

“Efficient/Friendly/Good product - will use again without hesitation”

Helpful Report

Posted 8 years ago

Thank you very much for taking the time to leave some feedback Mr Hall, We look forward to hearing from you in the future!

Posted 8 years ago

“Wood was of excellent quality and well packed. Delivery let the service down; the crate that it was on was too big and they had to leave it on the road, leading me to have to carry them in myself which took a long time. Driver apparently was unhelpful according to my wife. Would use again because of the wood quality but would still look at better value wood as it's quite expensive”

Helpful Report

Posted 8 years ago

Thank you very much for taking the time to leave a review, the feedback is always appreciated. We're pleased to hear you're happy with the product you've received. Sorry to hear you were unhappy with the delivery service, all the dimensions are available on the product details on the website. We look forward to hearing from you in the future.

Posted 8 years ago

“The delivery came within a few days of order. Great timber and service, would definitely use them again.”

Helpful Report

Posted 8 years ago

Thank you very much for taking the time to leave a positive review. We look forward to hearing from you

Posted 8 years ago

“efficient delivery with cheerful driver.would improve service further if a guide of either a.m or p.m could be provided.Logs are excellent quality at the top end of price range”

Helpful Report

Posted 8 years ago

Thank you very much for taking the time to leave a positive review Mr Wheeler. We can give AM and PM delivery times if that delivery option is chosen at check out. We look forward to receiving your orders in future, have a Merry Christmas

Posted 8 years ago

“Great delivery and helpful driver depositing the bag where we wanted.”

Helpful Report

Posted 8 years ago

Thank you very much for your positive review! We're really pleased you were happy with the product & delivery

Posted 8 years ago

“Was very satisfied with transaction . Delivery on time with courtesy. Wood so far has been good slow burning.”

Helpful Report

Posted 8 years ago

Thank you very much for taking the time to leave us a review! We're so pleased you're happy with the product & delivery. We look forward to hearing from you again

Posted 8 years ago

“All good, a few of the logs were a bit too fat for our smaller wood burner but I managed to split most of those. They burn nicely & are competivly priced. My Old Persons fuel allowance helps!”

Helpful Report

Posted 8 years ago

Thank you for your review. If you have a small woodburner please order the thin cut logs then you will not have to split any.

Posted 8 years ago

“Very pleased with the performance of the gold bulk bag kiln dried logs and average readings on my moisture meter of 5 - 6%. My only issue is that the courier delivery arrangements are to 'kerb side' and, having a long and slightly uphill driveway, where others will deliver to top of my driveway, may well deter me from repeat purchase - which is a shame as your customer service, approach, price and delivery to time are all very good. So said, the delivery driver on this occasion was really helpful and this was greatly appreciated. But had he not been, this would have caused a lot of avoidable work and time cost.”

Helpful Report

Posted 8 years ago

Thankyou for your review. The delivery arrangements are to kerbside with the delivery vehicle as the pallet delivery companies are not allowed to back onto private property. They are not insured to do this. The drivers however always wheel the pallets to your desired location wherever physically possible. Glad to here that the driver was doing his job and you are satisfied with the service. Many thanks.

Posted 8 years ago

“Wood quality excellent. Price very competitive. Delivery would not reverse into drive to the desired unloading point due to company policy.”

Helpful Report

Posted 8 years ago

Thank you for your kind review. We are sorry that the delivery could not reverse on to your property. This is not our policy, it is a the policy of the pallet delivery company. For future reference sir please make sure you read the delivery terms and conditions before acceting them as it also states upon ordering on the website that "delivery is kerbside and the driver will wheel the pallet to you desired location". Glad you are please with the products.

Posted 8 years ago

“Last time we ordered the ash and were totally satisfied. We though we would have a change this time and ordered oak, unfortunately we are not as happy with this as the ash. We get a lot of smoke when burning some of the logs and when we tested with a meter it showed quite a high moisture content. Cannot fault the delivery which was excellent”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you weren't happy with the product, Oak does do the job of coal and therefore doesn't burn in the same way as Ash or Birch. We're glad to hear you were happy with the delivery service & look forward to hearing from you in future.

Posted 8 years ago

“I have been buying this bulk fire wood since we installed a wood stove 3 years ago. It is always of high quality: burns hot with a low water content. Delivery is prompt and problem free My only reason for scoring a GOOD and not VERY GOOD is because the wood comes in a use-once plastic builders bag which is not eco-friendly.”

Helpful Report

Posted 8 years ago

Thank you for your review and your custom over the last few years. The issue we have with the bags Mr Coal is we are tied with health & saftly laws as these are single trip bags. The bags do stretch a considerable amount and it would be very dangerous to re-use the bags. Also we do collect the bags on our return and the used bags get recycled. This is the most eco- friendly solution.

Posted 8 years ago

“All day slot but delivered early morning. Driver very friendly”

Helpful Report

Posted 8 years ago

“Good quality ash wood with great heat output. Although it seems quite expensive to purchase a smaller order If you have a multi fuel burner one log placed on a few coals will burn for approx 45minutes making it very economical compared to other wood types. Excellent customer service.”

Helpful Report

Posted 8 years ago

“It's the first we have had logs delivered so some friends recommended Dalby Firewood. Ordering the firewood was easy and the lady we spoke to was very pleasant and helpful. The delivery came within a few days and the driver was also pleasant and dropped the bag of logs directly into the garage. We will certainly use Dalby Firewood in future.”

Helpful Report

Posted 8 years ago

“Good product great delivery”

Helpful Report

Posted 8 years ago

Dalby Firewood is rated 4.9 based on 6,182 reviews