Dalby Firewood Reviews

4.9 Rating 6,583 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,583 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01653 668177

Location:

Dalby Firewood,
Middle House Farm, Low Marishes,
Malton
North Yorkshire
YO17 6RH

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Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality ash wood with great heat output. Although it seems quite expensive to purchase a smaller order If you have a multi fuel burner one log placed on a few coals will burn for approx 45minutes making it very economical compared to other wood types. Excellent customer service.”

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Posted 9 years ago

“It's the first we have had logs delivered so some friends recommended Dalby Firewood. Ordering the firewood was easy and the lady we spoke to was very pleasant and helpful. The delivery came within a few days and the driver was also pleasant and dropped the bag of logs directly into the garage. We will certainly use Dalby Firewood in future.”

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Posted 9 years ago

“Good product great delivery”

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Posted 10 years ago

“Delivered on time and placed exactly where it was needed. Bonus free gift of kindling an firelighters too. We Will have to wait for the cooler weather to find out how it burns.”

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Posted 10 years ago

“Easy stress free ordering with very quick delivery times. Couldn't give 5 stars as not burnt any wood yet, but have been recommended by several friends from around the country”

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Posted 10 years ago

“Excellent wood and very well presented. My only issue was with the delivery itself. I included a caveat with the order that a very large truck would not be able to access the property. The wood arrived on an eighteen ton truck and had to be left at the end of a very long drive and moved by hand. Not ideal.”

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Posted 10 years ago

Thank you very much for taking the time to leave an excellent review even though the delivery was made on an incorrect vehicle. This is extremely frustrating for us also. This is entirely the fault of the delivery company and we shall be investigating why this has happened. Please accept our sincere apologies and we will keep you updated on the outcome. Kind regards

Posted 10 years ago

“Delivered on time, exactly as requested.”

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Posted 10 years ago

“Wood delivered promptly (driver very helpful positioning the crate in a good position for us). Moisture content reading around 10% . Had a couple of fires so far and very happy with the results. Most logs to the specified size but a few are approaching 20cm in width - I may end up splitting them myself as I'm using a smaller wood burner (hence only 'good' rating).”

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Posted 10 years ago

“There was a slight problem with the delivery as the vehicle was initially too big, so the driver had to go back to the depot and change to a smaller vehicle. But he made it in the end, and we are delighted with the quality of the logs. They burn beautifully!”

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Posted 10 years ago

“Very helpful on the phone and gave me advice”

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Posted 10 years ago

“nice dry wood, a few too many small pieces for our liking as our fire guzzles wood so burning them was like burning matchsticks, about 25% of the tall container we ordered where too small compared but other than that very good burn times and temps”

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Posted 10 years ago

“Trouble free website. Speedy and efficient delivery. Excellent wood. Rather expensive overall, because of high delivery charge.”

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Posted 10 years ago

“Service was very good. Helpful on the phone and arrived within a few days of ordering. Logs excellent”

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Posted 10 years ago

“Great service, I managed to bring my delivery day forward by 1 day with only a few days notice. Wood was very dry, should burn very well. Not sure the bag was quite the volume advertised though. To be 0.8 cubic metres the bag would need to measure 1m X 1m X 80cm, which it did but only because the the middles of the sides at the top of the bag were stretched, so it was probably more like 0.6-0.7 cubic metres. The firm was great to buy from and the quality of wood was excellent, but I would probably by a crate next time to make sure I got the amount I thought I had ordered.”

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Posted 10 years ago

Bags are not used as a measuring device for the exact reason you mentioned above. The bags stretch and move when being filled. The volume of wood is measured in a solid container as per trading standards guidelines, and exactly 0.8m3 is loaded in to the bags. You mentioned the bag had stretched, but yet the bag was still full. This is because the bags are overfilled during bagging to be able to hold the measured amount. Sorry you felt that you hadn't received the correct amount, but be assured all the measurements are 100% correct.

Posted 10 years ago

“very good reliable service”

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Posted 10 years ago

“Ordered another 3 bags of hardwood logs last week, delivered on time & placed exactly where I wanted them. Only minor gripe is that this batch has a much bigger water content than the last, some logs are as high as 25% & take longer to burn plus give off more smoke. They will dry out over time & I would order again.”

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Posted 10 years ago

Thanks for the feedback. The moisture content average of the seasoned is an average of 18% or less. This does mean that some thicker logs will be higher than others, but the average batch content should be 18%. Please advise if this is not the case and we will swop the logs over. Thanks

Posted 10 years ago

“Very happy with the delivery arrangements but can't comment on the quality of the logs yet (they look & feel fine) as our log burner won't be in for a few weeks yet !”

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Posted 11 years ago

“Really good quality logs delivered and protected from the weather, deliveries later in the season last year did vary with log size we need the smallest grade cut as we only have a small burner and a lot of the logs late last year were simply to big and I needed to chop further with an axe But generally very happy with the service”

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Posted 11 years ago

“the service was excellent and the wood also looks of high quality”

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Posted 11 years ago

“Great service as usual - good wood delivered on time and to the right place. Only negative is the website for the order which is a bit clunky and doesn't always work. Will certainly use again and pre-winter discounts made it reasonable value. Craig Gaskell”

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Posted 11 years ago

Thanks for the review, but I think you might of had a problem at your end regarding the website. We have never heard of any issues before and are constantly on the system

Posted 11 years ago

Dalby Firewood is rated 4.9 based on 6,583 reviews