Dalby Firewood Reviews

4.9 Rating 6,182 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,182 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and placed exactly where it was needed. Bonus free gift of kindling an firelighters too. We Will have to wait for the cooler weather to find out how it burns.”

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Posted 8 years ago

“Easy stress free ordering with very quick delivery times. Couldn't give 5 stars as not burnt any wood yet, but have been recommended by several friends from around the country”

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Posted 8 years ago

“Excellent wood and very well presented. My only issue was with the delivery itself. I included a caveat with the order that a very large truck would not be able to access the property. The wood arrived on an eighteen ton truck and had to be left at the end of a very long drive and moved by hand. Not ideal.”

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Posted 8 years ago

Thank you very much for taking the time to leave an excellent review even though the delivery was made on an incorrect vehicle. This is extremely frustrating for us also. This is entirely the fault of the delivery company and we shall be investigating why this has happened. Please accept our sincere apologies and we will keep you updated on the outcome. Kind regards

Posted 8 years ago

“Delivered on time, exactly as requested.”

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Posted 8 years ago

“Wood delivered promptly (driver very helpful positioning the crate in a good position for us). Moisture content reading around 10% . Had a couple of fires so far and very happy with the results. Most logs to the specified size but a few are approaching 20cm in width - I may end up splitting them myself as I'm using a smaller wood burner (hence only 'good' rating).”

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Posted 8 years ago

“There was a slight problem with the delivery as the vehicle was initially too big, so the driver had to go back to the depot and change to a smaller vehicle. But he made it in the end, and we are delighted with the quality of the logs. They burn beautifully!”

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Posted 8 years ago

“Very helpful on the phone and gave me advice”

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Posted 8 years ago

“nice dry wood, a few too many small pieces for our liking as our fire guzzles wood so burning them was like burning matchsticks, about 25% of the tall container we ordered where too small compared but other than that very good burn times and temps”

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Posted 8 years ago

“Trouble free website. Speedy and efficient delivery. Excellent wood. Rather expensive overall, because of high delivery charge.”

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Posted 9 years ago

“Service was very good. Helpful on the phone and arrived within a few days of ordering. Logs excellent”

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Posted 9 years ago

“Great service, I managed to bring my delivery day forward by 1 day with only a few days notice. Wood was very dry, should burn very well. Not sure the bag was quite the volume advertised though. To be 0.8 cubic metres the bag would need to measure 1m X 1m X 80cm, which it did but only because the the middles of the sides at the top of the bag were stretched, so it was probably more like 0.6-0.7 cubic metres. The firm was great to buy from and the quality of wood was excellent, but I would probably by a crate next time to make sure I got the amount I thought I had ordered.”

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Posted 9 years ago

Bags are not used as a measuring device for the exact reason you mentioned above. The bags stretch and move when being filled. The volume of wood is measured in a solid container as per trading standards guidelines, and exactly 0.8m3 is loaded in to the bags. You mentioned the bag had stretched, but yet the bag was still full. This is because the bags are overfilled during bagging to be able to hold the measured amount. Sorry you felt that you hadn't received the correct amount, but be assured all the measurements are 100% correct.

Posted 9 years ago

“very good reliable service”

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Posted 9 years ago

“Ordered another 3 bags of hardwood logs last week, delivered on time & placed exactly where I wanted them. Only minor gripe is that this batch has a much bigger water content than the last, some logs are as high as 25% & take longer to burn plus give off more smoke. They will dry out over time & I would order again.”

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Posted 9 years ago

Thanks for the feedback. The moisture content average of the seasoned is an average of 18% or less. This does mean that some thicker logs will be higher than others, but the average batch content should be 18%. Please advise if this is not the case and we will swop the logs over. Thanks

Posted 9 years ago

“Very happy with the delivery arrangements but can't comment on the quality of the logs yet (they look & feel fine) as our log burner won't be in for a few weeks yet !”

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Posted 9 years ago

“Really good quality logs delivered and protected from the weather, deliveries later in the season last year did vary with log size we need the smallest grade cut as we only have a small burner and a lot of the logs late last year were simply to big and I needed to chop further with an axe But generally very happy with the service”

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Posted 9 years ago

“the service was excellent and the wood also looks of high quality”

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Posted 9 years ago

“Great service as usual - good wood delivered on time and to the right place. Only negative is the website for the order which is a bit clunky and doesn't always work. Will certainly use again and pre-winter discounts made it reasonable value. Craig Gaskell”

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Posted 9 years ago

Thanks for the review, but I think you might of had a problem at your end regarding the website. We have never heard of any issues before and are constantly on the system

Posted 9 years ago

“We only got the wood last week and haven't used it yet, but we are pleased with the amount and the quality. The delivery driver was great, but we think he should have had a partner, given how heavy the pallet was.”

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Posted 9 years ago

“When I ordered on the phone, I was promised an email to tell me WHEN IT WAS ABOUT TO BE DELIVERED. I need to know this because it has to be left at the side of the main road. No email was received to tell me when it was on its way, & it was only by chance that I was at home when it was delivered. I do not wish to lose any of my precious logs & would appreciate better warning next time. With thanks, Jean White.”

Helpful Report

Posted 9 years ago

Mrs White. Sorry you misunderstood our communications with you. We never stated we would contact you via email. We tried to call you in numerous occasions on your landline without success, and there was no answer machine to leave a message. Also we do not have a mobile number for you. Sorry for the misunderstanding.

Posted 9 years ago

“Aug 2015. Delivery was towards the end of the delivery day (08:30 - 17:30) but I could have called up earlier to find out the timings if I had read the info sooner. The logs arrived all neatly stacked & wrapped on a pallet, so if you can have them delivered to your storage area it would be a doddle. Unfortunately I had to transfer ours but I did get a good look at them. All the logs are cut to the exact size we need for our small wood burner. Can't say anything about their burning quality as we haven't lit the fire yet, but they look & smell great! The delivery pallet make brilliant kindling too!”

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Posted 9 years ago

Thank you for the kind review, and we are sorry that you feel you didn't get a 5 star product or service.. It would really help us if you could let us know where we could improve on this. Kindest regards

Posted 9 years ago

Dalby Firewood is rated 4.9 based on 6,182 reviews