Dalby Firewood Reviews

4.9 Rating 6,180 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed from placing our first order and how the service was explained, the receipt was spot on with all delivery instruction added - sadly the delivery company did not follow the same process! Requested delivery at back of house but delivery chap turned up at the front door - clearly not followed the instruction!! Won’t tell you the rest of the story as Buster Keaton would have cried louder with floods of tears!!! Can’t fault the business but need to sort out their delivery company.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this review and we appreciate you bringing the issues you had with your delivery to our attention. We have raised this issue with the third party delivery company we use as this is not the service we would like to give our customers. As per our telephone conversation, we are grateful you still wish to use our company in the future and look forward to speaking with you again soon!

Posted 3 years ago

“Order arrived as stated and very helpful driver placed it exactly where I needed it. I will be ordering from this company again.”

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Posted 3 years ago

Thanks for the review, John. I'm pleased our driver was able to assist you. We look forward to speaking with you again soon!

Posted 3 years ago

“Very good product all as requested very good delivery time. Highly recommend.”

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Posted 3 years ago

Thanks for leaving us this review, Richard. I'm glad you're happy with the product you received, as well as the delivery being made in a timely manner. We look forward to speaking with you again soon!

Posted 3 years ago

“Superb service, delivered whilst I was out and left it exactly as instructed. Great quality packaging and product :)”

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Posted 3 years ago

Thank you for taking the time to leave us a review. We are very happy to hear how pleased you are with the service and the product. We look forward to hearing from you again soon.

Posted 3 years ago

“Excellent fast service, delivered within the time period. Very helpful with unloading the bags exactly as requested.”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review. We are happy to hear you are pleased with the service provided and we hope to hear from you again soon.

Posted 3 years ago

“Good wood and quick delivery.”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review. We are glad to hear you are pleased with the product and the delivery service. We look forward to hearing from you again soon.

Posted 3 years ago

“We took our first delivery from Dalby Firewood yesterday, very pleased with the ordering process, delivery communications from Dalby Firewood, the delivery itself (crane lift-off expertly done to a tight location over a wall, thank you). Logs very well dried and excellent quality. Very happy!”

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Posted 3 years ago

Thank you for leaving us a review. We are really happy to hear how pleased you are with the service and product. Enjoy, and we hope to hear from you again soon.

Posted 3 years ago

“Excellent speed of delivery and great driver who went out his way to get the crate where I wanted it.”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review. We are pleased to hear you are happy with the service provided. We look forward to hearing from you again soon.

Posted 3 years ago

“More good value wood and great service from Dalby Firewood”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review. We are glad to hear you are pleased with the product and the service. We hope to hear from you again soon.

Posted 3 years ago

“Prompt delivery nothing to fault thank you”

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Posted 3 years ago

Thank you for leaving us a review. Glad to hear you are pleased with the service and we hope to hear from you again soon.

Posted 3 years ago

“Good communication and very efficient and friendly delivery.”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review. We are happy to hear you are pleased with the service and we hope you enjoy the product. We look forward to hearing from you again soon.

Posted 3 years ago

“Friendly staff handled initial query regarding pre Xmas delivery. Ordered online, quick and easy with plenty of products to choose from. After reading really insightful information on each type of wood available, I opted for Dalby gold and was pleased to be able to choose between the type of cut (standard and/or thin) Communication was excellent, received notification and took delivery three days later. Driver delivered where specified and even used a trolley to position the well wrapped goods close to my garden gate. Logs were excellent, very clean and cut to specific size. Once emptied there were no scraps left at the bottom of the bag. Burn extremely well, superior quality and outstanding service. Will definitely buy from Dalby again, highly recommended.”

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Posted 3 years ago

Thank you for taking the time to leave us this lovely review. We are glad to hear how pleased you are with the product you received as well as the delivery service and customer service upon ordering. Enjoy the wood and we look forward to hearing from you again soon!

Posted 3 years ago

“Easy to use website, I changed my delivery date after the order was confirmed. Customer service was excellent, delivery driver was very helpful. Can’t fault the service AND the logs were great too. This was my first time using Dalby Firewood and I will continue using them. Highly recommended!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this review. We are happy you're pleased with the service you received, as well as the logs! We look forward to hearing from you again soon.

Posted 3 years ago

“Never had any problems with delivery or quality of wood, no complaints here”

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Posted 3 years ago

Thank you for this 5* review, Duncan. It's a pleasure, as always! We look forward to hearing from you again soon.

Posted 3 years ago

“Excellent service from ordering to delivery, great product too! I will certainly use them again. Thank you all very much.”

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Posted 3 years ago

Thank you for this 5* review, Alison. We're glad to hear you're happy with the service provided. We look forward to hearing from you again shortly!

Posted 3 years ago

“Easy order, easy efficient and polite delivery…..wood looks good but haven’t burnt any yet….”

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Posted 3 years ago

Thank you for taking the time to leave us this review. We're pleased you're happy with the ordering and delivery process and hope you're just as pleased when you start burning the wood!

Posted 3 years ago

“Dalby.firewood always friendly staff very helpful and redwood is top notch no waste burns really well would recommend anytime”

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Posted 3 years ago

Thank you for leaving us this kind review, Janet. We are pleased you're happy with the service we offer as well as the logs you received! We hope to hear from you again soon.

Posted 3 years ago

“First class customer service. The logs are brilliant. Will definitely order again. Thank you.”

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Posted 3 years ago

Thank you for leaving us a review. Glad to hear you are pleased with the product and the level of service. We look forward to hearing from you again soon.

Posted 3 years ago

“Excellent Service , prompt delivery , dropped off where requested”

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Posted 3 years ago

Thank you for leaving us a review. We are happy to hear you are pleased with the service provided and we hope to hear from you again soon.

Posted 3 years ago

“Wood looks good, yet to try but would imagine burns as good as it looks.service excellent.”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review. We are glad to hear our service was up to scratch and we hope you enjoy the wood! Hope to hear from you again soon.

Posted 3 years ago

Dalby Firewood is rated 4.9 based on 6,180 reviews