Dalby Firewood Reviews

4.9 Rating 6,171 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,171 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fantastic delivery driver of yours managed to get the delivery on our porch past our pebbly drive whilst we were out! Please pass on our thanks to them as it made it much easier to unload- thank you so much to them 👏🏻👍🏻”

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Posted 3 years ago

Thank you for leaving us a review. Very pleased to hear you are happy with the service. We will make sure to pass this on to the driver. Hope to hear from you again soon.

Posted 3 years ago

“Good quality and efficient service.”

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Posted 3 years ago

Thank you for leaving us a review. We are glad to hear you are pleased with your order and we hope to hear from you again soon.

Posted 3 years ago

“good logs, good service, fair price”

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Posted 3 years ago

Thank you for leaving us 5*. Glad to hear you are happy with the product. We hope to keep on hearing from you.

Posted 3 years ago

“As a long standing customer with many deliveries of Dalby Gold over the years I must say that Dalby Firewood are the best in the UK ! A superb product & superb delivery service 10 out of 10 !”

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Posted 3 years ago

Thank you for leaving us a review Colin. We are very pleased to hear this, glad you are more than happy with the product and the service we provide.

Posted 3 years ago

“Great service as always from Dalby Firewood, always deliver on time and leave logs where instructed,logs are dry and burn very well thanks again Dalby Firewood.”

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Posted 3 years ago

Thank you for your kind words. We're delighted to hear how pleased you are with the service and our delivery process! We hope to hear from you again shortly.

Posted 3 years ago

“Logs arrived well within the promised time slot. They were carefully placed where I asked. I was very pleased with the logs and the courteous, efficient service”

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Posted 3 years ago

Thank you for taking the time to leave us this review. We're glad you're pleased with both the product and the service you received. We hope to hear from you again soon!

Posted 3 years ago

“Excellent service and quality wood. Thanks!”

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Posted 3 years ago

Thanks for leaving us this review, Richard. We're glad you're happy with our product and service! We look forward to hearing from you again soon.

Posted 3 years ago

“As always a quick and efficient service, good communication and delivered on time and exactly where we wanted the bags dropped. That coupled with the quality of the wood supplied is why we come back to you every time we need more.”

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Posted 3 years ago

Thank you for taking the time to leave us this kind review. We're glad you're happy with the level of service you had received, as well as the quality product! We hope to hear from you again shortly.

Posted 3 years ago

“Excellent and prompt service”

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Posted 3 years ago

Thank you for leaving us this review, Martin. We're glad you're pleased with the service you received!

Posted 3 years ago

“Good service and good value for money”

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Posted 3 years ago

Thanks for leaving us this review, David. We hope to hear from you again soon!

Posted 3 years ago

“Great efficient service and great logs as always.”

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Posted 3 years ago

Thank you for taking the time to leave us this review, Craig. We are so pleased you're happy with the service we provide, as well as the logs you received. We look forward to hearing from you again shortly!

Posted 3 years ago

“Great service and product.”

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Posted 3 years ago

Thanks for leaving us this review, we're glad you're happy with both our product and service! We hope to hear from you again soon.

Posted 3 years ago

“Great logs Great service 👍.”

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Posted 3 years ago

Thank you for taking the time to leave us this review, John. We are glad you're happy with both the logs and the service you received! We hope to hear from you again soon.

Posted 3 years ago

“Great wood, great service and great exercise putting all the logs away in the log store”

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Posted 3 years ago

Thank you for leaving us this review, David. We're glad you're happy with our products and service. We hope to hear from you again soon!

Posted 3 years ago

“The delivery drivers are first class nothing to much trouble”

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Posted 3 years ago

Thank you for this lovely review, Maurice. We will pass our your kind words to our delivery driver!

Posted 3 years ago

“Great dry firewood, remember get what you pay for!”

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Posted 3 years ago

Thank you for leaving us this review, Chris. We're glad you're happy with the logs you received and we look forward to hearing from you again soon!

Posted 3 years ago

“I am usually more than happy with Dalby's products and service, but my latest order was a real letdown. My usual Oak and Birch bag was not available so I called and was advised to buy a mixed bag. When it arrived, I soon discovered that not only was it predominantly Ash in the bag, which I find very hard to burn, but the logs were far too large. I called to query this and was told that the logs ARE bigger, and, basically, I should have noticed this on the website when I ordered. I went back to the website to verify this and I found no mention of the logs being larger. So, now I'm stuck with an enormous builder's bag of wood I cannot use.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this review. Apologies that the mixed hardwood is made up mainly of ash but this is one of our best products. We only offer our kiln dried hardwood as a standard cut, which is different in size to the ’standard/thin’ which you usually order (this will be visible on your order history) but I do apologise that we had suggested this product as an alternative for you. I have sent you an email regarding this, please let me know if you have any questions.

Posted 3 years ago

“Good wood as always. Delivery on time as always. Will order again.”

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Posted 3 years ago

Thank you for your kind words. We're glad you're happy with our products and delivery process! We hope to hear from you again soon.

Posted 3 years ago

“As usual an excellent service and an excellent product supplied by Dalby”

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Posted 3 years ago

Thank you for leaving us a review David. Very glad to hear how happy you are with the product, and we hope to hear from you again soon.

Posted 3 years ago

“What a service. Absolutely brilliant. Easy to order and very quick from beginning to end. Delivery service was superb. Would definitely recommend.”

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Posted 3 years ago

Thank you for leaving us this lovely review Maggie. We are very happy to hear you are pleased with our service. Look forward to hearing from you again.

Posted 3 years ago

Dalby Firewood is rated 4.9 based on 6,171 reviews