Dalby Firewood Reviews

4.9 Rating 6,180 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

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“Great service and product.”

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Posted 3 years ago

Thanks for leaving us this review, we're glad you're happy with both our product and service! We hope to hear from you again soon.

Posted 3 years ago

“Great logs Great service 👍.”

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Posted 3 years ago

Thank you for taking the time to leave us this review, John. We are glad you're happy with both the logs and the service you received! We hope to hear from you again soon.

Posted 3 years ago

“Great wood, great service and great exercise putting all the logs away in the log store”

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Posted 3 years ago

Thank you for leaving us this review, David. We're glad you're happy with our products and service. We hope to hear from you again soon!

Posted 3 years ago

“The delivery drivers are first class nothing to much trouble”

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Posted 3 years ago

Thank you for this lovely review, Maurice. We will pass our your kind words to our delivery driver!

Posted 3 years ago

“Great dry firewood, remember get what you pay for!”

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Posted 3 years ago

Thank you for leaving us this review, Chris. We're glad you're happy with the logs you received and we look forward to hearing from you again soon!

Posted 3 years ago

“I am usually more than happy with Dalby's products and service, but my latest order was a real letdown. My usual Oak and Birch bag was not available so I called and was advised to buy a mixed bag. When it arrived, I soon discovered that not only was it predominantly Ash in the bag, which I find very hard to burn, but the logs were far too large. I called to query this and was told that the logs ARE bigger, and, basically, I should have noticed this on the website when I ordered. I went back to the website to verify this and I found no mention of the logs being larger. So, now I'm stuck with an enormous builder's bag of wood I cannot use.”

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Posted 3 years ago

Thank you for taking the time to leave us this review. Apologies that the mixed hardwood is made up mainly of ash but this is one of our best products. We only offer our kiln dried hardwood as a standard cut, which is different in size to the ’standard/thin’ which you usually order (this will be visible on your order history) but I do apologise that we had suggested this product as an alternative for you. I have sent you an email regarding this, please let me know if you have any questions.

Posted 3 years ago

“Good wood as always. Delivery on time as always. Will order again.”

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Posted 3 years ago

Thank you for your kind words. We're glad you're happy with our products and delivery process! We hope to hear from you again soon.

Posted 3 years ago

“As usual an excellent service and an excellent product supplied by Dalby”

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Posted 3 years ago

Thank you for leaving us a review David. Very glad to hear how happy you are with the product, and we hope to hear from you again soon.

Posted 3 years ago

“What a service. Absolutely brilliant. Easy to order and very quick from beginning to end. Delivery service was superb. Would definitely recommend.”

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Posted 3 years ago

Thank you for leaving us this lovely review Maggie. We are very happy to hear you are pleased with our service. Look forward to hearing from you again.

Posted 3 years ago

“As always delivery on time put where I asked and good quality wood well pleased 😀”

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Posted 3 years ago

Thank you for the review. Glad to hear you are pleased with our service and quality of the products. We hope to hear from you again soon.

Posted 3 years ago

“An excellent company. High quality product and professional delivery service. Will definitely be using Dalby Firewood again!”

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Posted 3 years ago

Thank you for taking the time to leave us this review, Ursula. We're happy you're pleased with our products and delivery process. We look forward to hearing from you again shortly!

Posted 3 years ago

“Always easy and straightforward to order, prompt service, delivery when they say. Could phone/txt 30/45mns before delivery would be helpful , otherwise very good.”

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Posted 3 years ago

Thank you for leaving us this review. We're glad you're satisfied with the ordering process! Please make sure to note you would like a call before your delivery and we can pass this information on to your driver. We look forward to hearing from you again soon!

Posted 3 years ago

“Excellent service as always - and a very helpful and cheerful delivery driver!”

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Posted 3 years ago

Thank you for leaving us this 5* review! We're pleased you're happy with the service we offer and we hope to hear from you again shortly!

Posted 3 years ago

“Would the idea of six cats sitting round the log burner convince you that your logs are fantastic?! Absolutely no complaints - as good as ever. I can’t praise the young man who delivers the logs highly enough!”

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Posted 3 years ago

Thank you for taking the time to leave us this lovely review, Susan. We are so pleased you and the cats are happy with our logs! We hope to hear from you again shortly.

Posted 3 years ago

“Fantastic service. Great logs well packed and delivered within a few days of ordering. One very satisfied customer”

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Posted 3 years ago

Thanks for leaving us this review, Richard. We're glad you're pleased with the service and the logs you received! We hope to hear from you again soon.

Posted 3 years ago

“Great service and friendly driver.”

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Posted 3 years ago

Thank you for leaving us this 5* review, we're glad you're happy with the service you have received!

Posted 3 years ago

“Excellent product & Service”

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Posted 3 years ago

Thank you for leaving us a review. Glad to hear you are pleased with the product and our service. We hope to hear from you again soon.

Posted 3 years ago

“Just taken delivery of our first bulk bag of Dalby gold kiln dried ash. What excellent quality logs, one large log lasted all evening in our stove while cheaper logs from other suppliers burnt away quickly all around it. Quick delivery time and instructions were followed to the letter, and all at very good prices. We shall definitely be back for more.”

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Posted 3 years ago

Thank you for leaving us a lovely review. We are very pleased to hear how happy you are with the delivery you received. We look forward to hearing from you again.

Posted 3 years ago

“Usual efficient service. Thank you”

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Posted 3 years ago

Thank you for taking the time to leave us this review, Lynne. It's a pleasure as always!

Posted 3 years ago

“Very good regarding information about the difference in woods, delivery came exactly as stated, excellent service”

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Posted 3 years ago

Thanks for leaving us this review, Michael. We're glad you're satisfied with our delivery process and the service you received! We look forward to hearing from you again soon.

Posted 3 years ago

Dalby Firewood is rated 4.9 based on 6,180 reviews