Dalby Firewood Reviews

4.9 Rating 6,171 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,171 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

Write Your review

Tell us how Dalby Firewood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a friendly helpful young man delivered the bulk bag, with the assistance of his dachshund, and the office staff also friendly and cheery. smiles all around”

Helpful Report

Posted 3 years ago

Thank you for leaving us this lovely review Janet. Very glad to hear how happy you are with our staff, including Denzil the Daschund. We hope to hear from you again soon.

Posted 3 years ago

“Excellent quality logs. Great customer relations, with delivery as promised and faultless communication. We wouldn’t go elsewhere.”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review Tony. Very happy to hear you are pleased with our services and we look forward to hearing from you again soon.

Posted 3 years ago

“Ist class service, great communication, prompt delivery right on time, top quality, snuff dry logs, keenly priced. To shop anywhere else for logs would be a mistake. I have been a customer for 10 years.”

Helpful Report

Posted 3 years ago

Thank you for the review John! We are very happy to hear how pleased you are with our services and products. Thank you greatly for your loyal customer. We look forward to keep on hearing from you.

Posted 3 years ago

“Place an order which is easy, arrange a delivery, simple, use the excellent product that arrives! Great service superb wood.”

Helpful Report

Posted 3 years ago

Thank you Gerald for this review. Very happy to hear how pleased you are with our services, and how much you like our products. We hope to hear from you again soon.

Posted 3 years ago

“5* Review. Great product and efficient delivery. Will definitely be putting an another order for logs soon.”

Helpful Report

Posted 3 years ago

Thank you for leaving us this review. Glad to hear you are pleased with our product and delivery services. Looking forward to hearing from you again soon.

Posted 3 years ago

“Brilliant service and the wood is great. Thanks very much! :)”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review Clay! Very happy to hear you are pleased with the services and product. Hope to hear from you again soon.

Posted 3 years ago

“Always professional, friendly service from ordering to delivery.”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review Andrew. Glad to hear you are pleased with our services, thank you and we hope to hear from you again soon.

Posted 3 years ago

“Delivered on time and placed where we asked by a friendly and helpful deliverer”

Helpful Report

Posted 3 years ago

Thanks for the review John. Glad to hear you are pleased with our services, and we hope to keep hearing from you.

Posted 3 years ago

“Great service, all arrived on time can have no complaints.”

Helpful Report

Posted 3 years ago

Thanks for this review, Mark. We're glad you're happy with the products and service you received! We hope to hear from you again soon.

Posted 3 years ago

“Our fault but we thought there was a solid cover. The flimsy plastic collects rain which gets through , if only slightly. Also , we are not looking forward to getting the logs from the bottom. As far as we can see the only easy way to do this would be to tear the plastic , which would make the crate less water resistant.”

Helpful Report

Posted 3 years ago

Thanks for leaving us this review, Julian. The ideal place to store kiln dried logs is indoors where it is warm and dry.

Posted 3 years ago

“I'm very happy with the product. Well packed and good quality. I have no issue with Dalby products, but the delivery arrangements need to be looked into. I paid £10 to choose delivery on Thursday morning between 0830-1230, when we planned to be at home. However, the delivery was made randomly on Wednesday. Thankfully, we were in and able to take delivery. The courier driver said that if he had the product, he would deliver it, regardless of the time booked. If I choose a particular delivery time slot and pay for that choice, then I expect the delivery to be made at that time.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this review. We are glad you are happy with the product you received. Please accept my apologies for the delivery being made early, we had specifically requested that your delivery was made on Thursday morning but the third delivery company we use had clearly not followed this instruction.

Posted 3 years ago

“First time using Dalby First class service Definitely using them again !!”

Helpful Report

Posted 3 years ago

Thanks for leaving us this lovely review, Michelle. We're pleased you're satisfied with your first delivery from us! We look forward to hearing from you again soon.

Posted 3 years ago

“Very professional on reordering my logs. Delivered on time. Very good quality logs as usual.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this review, Richard. We are glad you're happy with the ordering process, as well as the ash crate you received. We look forward to hearing from you again soon!

Posted 3 years ago

“Fabulous quality as always.”

Helpful Report

Posted 3 years ago

Thank you for taking your time to leave us this review, we're glad you're happy with the quality of our products!

Posted 3 years ago

“Fantastic service, always good communication and wood always delivered on time. Wood is always of a good quality. Would not hesitate to recommend them.”

Helpful Report

Posted 3 years ago

Thank you for the review. Very glad to hear you are pleased with our service. Hope to hear from you again soon.

Posted 3 years ago

“Order dried birch after being recommended by someone, delivered next day and driver very polite and helpful. The logs burn fantastic, without doubt these are the hottest and longest burning logs we have had. Overall very satisfied and will order from them all the time now.”

Helpful Report

Posted 3 years ago

Thank you for the review Anthony! We are very happy to hear you are pleased with us and our product. Enjoy, and we look forward to hearing from you very soon!

Posted 3 years ago

“We have been using Dalby Firewood for years - the wood is always as described and burns wonderfully, they always deliver when they say they are going to and the staff are lovely!”

Helpful Report

Posted 3 years ago

Thank you for leaving us this review. We are so pleased you're happy with our logs and the service we provide. We look forward to hearing from you again soon!

Posted 3 years ago

“As always, from order to delivery we received perfect service! Ordered the birch crates as our usual ash was out of stock but we are delighted with the quality of logs which burn perfectly ! Highly recommended!”

Helpful Report

Posted 3 years ago

Thank you for leaving us this review, Angela. We're pleased you're happy with our delivery process! I'm sorry we didn't have the ash you were looking for but we're glad you're pleased with the birch you received. We look forward to hearing from you again soon!

Posted 3 years ago

“I have used Dalby Firewood twice and each time found them to provide a professional service and a high-quality product, in that they arrive as arranged, have a hydraulic arm that enables them to place the wood where required, are polite, and the quality of the wood is excellent. Thank you, will continue to use them”

Helpful Report

Posted 3 years ago

Thank you for the 5* star review! We are pleased to hear you are more than happy with our service and product! We look forward to hearing from you again.

Posted 3 years ago

“Fantastic service and quality as usual. Would recommand to anyone with a woodburner or woodfired pizza oven.”

Helpful Report

Posted 3 years ago

Thank you for leaving us this review, Richard. We're glad you're satisfied with both our product and service! We look forward to hearing from you again soon.

Posted 3 years ago

Dalby Firewood is rated 4.9 based on 6,171 reviews