Dalby Firewood Reviews

4.9 Rating 6,180 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was good, although I requested the wood to drop by the garage the delivery person said he could only drop the wood on the curb. After we had a discussion he agreed to drop the wood by the garage. The delivery note did state to be dropped by the garage.”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review Elaine. As we use a third party delivery company, it s driver's discretion. We are sorry for any inconvenience caused, we do hope to hope to hear from you again in the near future.

Posted 3 years ago

“Tip Top logs 🪵🔥 👊🏻💥 Great Customer Service as usual 👌🏻”

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Posted 3 years ago

Thank you Richard for the excellent review! We are happy to hear you were satisfied with your order! We hope to hear from you again soon.

Posted 3 years ago

“Great quality wood again would recommend Dalby Firewood to family and friends. The delivery company are brilliant, driver put the crate where I wanted.”

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Posted 3 years ago

Thank you for your review Thomas! We are very pleased to hear you are satisfied with our product, and we will be sure to pass on the good review to the delivery driver! Thank you for your custom and we hope to hear from you again soon!

Posted 3 years ago

“First delivery from Dalby Given a 5 for the sales person who dealt with my order, and great service by delivery driver. I'm sure the wood will be a 5 too! Steven Braithwaite”

Helpful Report

Posted 3 years ago

Thank you Steven for your review. We are very pleased to hear you are happy with your order. We will be sure to pass on the good review to the delivery driver and we hope our product is to your satisfaction!

Posted 3 years ago

“Excellent service, easy delivery”

Dalby Firewood 5 star review on 8th October 2021

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Posted 3 years ago

Thank you for your review. We are happy to hear you are satisfied with us! Hope to hear from you again soon.

Posted 3 years ago

“Very efficient delivery. Logs were extremely dry.”

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Posted 3 years ago

Thank you John for leaving us a review. We are very happy to hear you are satisfied with our product, and we hope to hear from you again soon!

Posted 3 years ago

“del/ontime good value”

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Posted 3 years ago

Thank you for leaving a review Phillip. We hope to keep hearing from you!

Posted 3 years ago

“Simply brilliant Customer Service. Thanks particularly to Caitlin who went above and beyond to chase up my order when it was delayed (driver shortages) and refunded my early delivery payment without even being asked. I have to say that I was really impressed - and grateful. Thank you Dalby Firewood. Oh… and the firewood is great too! It’s not my first order and with a quality product coupled with first class customer service, it most certainly won’t be my last. Highly recommended.”

Helpful Report

Posted 3 years ago

We appreciate you leaving this lovely review. We will sure pass on the good review to Caitlin! We are very pleased to hear you are satisfied with our product and we hope to hear from you again soon in the near future.

Posted 3 years ago

“The product is well packed and very good as it’s dry . The only issue is that on the phone I asked the girl if she would include free of charge some kindling she agreed but no kindling arrived but Never mind she perhaps didn’t have the authority to say yes perhaps she should have said no I can do it or rang me back . However the packaging is excellent and all together good company to deal with”

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Posted 3 years ago

Thank you for your review. Unfortunately, due to the increase price in raw materials, we weren't able to do this. Sorry for the inconvenience but we do hope to hear from you again soon!

Posted 3 years ago

“Quick simple, on time and value for money Excellent!”

Helpful Report

Posted 3 years ago

Thank you for leaving us with a review Peter. We are pleased to hear you are satisfied with us and we hope to hear from you again soon!

Posted 3 years ago

“The customer service was as good as ever. But I must say the wood size and cut was extremely random - the worst we have ever received which made it difficult to stack in the wood shed. There were some massive logs which we will need to cut down to get into our wood burner. As it was a Dalby Gold bag we expect m a more consistent product as it comes at a premium price.”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review. As we deal with raw material, it is hard to guarantee log size. We hope this wasn't too difficult for you and we do thank you for your custom. We hope to hear from you again in the near future!

Posted 3 years ago

“Excellent service and wood. Good to see the handy packs now come in paper sacks.”

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Posted 3 years ago

Thank you for leaving us a review! we are very pleased to hear our service was up to standard and that our product meets your satisfaction.

Posted 3 years ago

“Good quality wood delivered on time as usual. Wood cut to size generally though some will need splitting.”

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Posted 3 years ago

Thank you for leaving us a review Roy. We will definitely take your feedback into consideration with the sizes of wood. we hope to hear from you again soon.

Posted 3 years ago

“Great service and product, would purchase again”

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Posted 3 years ago

Thank you so for your review. We are very pleased to her you are happy with our product! hope to hear from you again soon!

Posted 3 years ago

“The staff were very helpful answering all my questions prior to placing my first order for a crate of dried oak logs. The delivery came on the day I selected and was willingly wheeled into position exactly where requested. The logs burn very well in our Clearview stove, easily controlled from blazing heat down to a flicker. ,”

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Posted 3 years ago

Thank you for taking your time time to leave this review. We are very pleased to hear you are happy with your order, and we hope to hear from you again in the near future!

Posted 3 years ago

“great logs would like them a bit bigger stove a bit on the large size”

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Posted 3 years ago

Thank you for your review Marion. We are pleased to hear you are happy with the logs. If you were ever wanting to know more about certain sized logs or a different product to meet your satisfaction, pease don't hesitate to give us a call and we assist. thank you for your custom, and we hope to hear from you again soon.

Posted 3 years ago

“First class service - delivery driver couldn’t have been more helpful!”

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Posted 3 years ago

Thank you for leaving us this review, Keith. We will make sure to pass on your kind words to the delivery driver! We hope to hear from you again soon.

Posted 3 years ago

“We are really happy with Dalby's wood for our woodburner - especially as it's locally grown and seasoned - which is important for everyone these days. It's well cut and packed up and generally all care taken - even in delivery. So, thanks.”

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Posted 3 years ago

Thank you for taking your time to leave us this review, Kate. We're pleased you're happy with the logs you have received! We hope to hear from you again soon.

Posted 3 years ago

“Great service from start to finish. Ordering, cost, product and delivery, kept updated at all times. Delivery superb left bag exactly where I wanted it. Will buy again without doubt. All stocked up for now as you can see.”

Dalby Firewood 5 star review on 5th October 2021

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Posted 3 years ago

Thank you for taking your time to leave us such a lovely review, Lynne. We are so pleased you have been satisfied with the entire process. We hope to hear from you again in the future! Ps we love your wood store!

Posted 3 years ago

“The service was excellent, the lady in the office helped arrange an efficient delivery exactly where we wanted it. Helpful delivery driver The logs are dry uniform in size and shape and very clean with no rubbish. Logs are well packed and the bags generously filled. Will definitely use again”

Helpful Report

Posted 3 years ago

Thank you for taking your time to leave us this review, Stephen. We are so pleased you're satisfied with the service you had received from our office staff, as well as our local delivery driver. We look forward to hearing from you again in the future!

Posted 3 years ago

Dalby Firewood is rated 4.9 based on 6,180 reviews