Dalby Firewood Reviews

4.9 Rating 6,180 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They couldn't be more helpful, accommodating or friendly. And the wood's good too”

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Posted 3 years ago

Thank you for taking the time to leave us this lovely review!

Posted 3 years ago

“Excellent as usual”

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Posted 3 years ago

Thank you for the review!

Posted 3 years ago

“Good product, efficiently delivered within the time window advised. By offloading the bulk bags onto the trolley, the driver could position them exactly where we wanted in the store for ease of emptying onto our log stack. Very good and friendly service!”

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Posted 3 years ago

Thank you for the lovely review! We are pleased to hear that you are happy with our service!

Posted 3 years ago

“Their wood is always of a high quality and good value for money.”

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Posted 3 years ago

Thank you for leaving us this review. We are glad that you are happy with the product!

Posted 3 years ago

“Excellent service. Kept informed of delivery date and time.”

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Posted 3 years ago

Thank you for the review. We are glad to hear that you are happy with the service.

Posted 3 years ago

“Easy to order on line. Good choice. Top quality product and price. Delivered to just where I wanted them.”

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Posted 3 years ago

Thank you for the lovely review! We are glad to hear you are happy with the service!

Posted 3 years ago

“Excellent service, quick friendly and efficient.”

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Posted 3 years ago

Thank you for leaving us this review. We're glad you're satisfied with the service we provide!

Posted 3 years ago

“Fast reliable service as ever. Great product.”

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Posted 3 years ago

Thank you for taking your time to leave us this review, and thank you for your custom over the years. We're glad you're happy with the products and service we offer and look forward to hearing from you again!

Posted 3 years ago

“Great service, as always. Also great wood and firelighters”

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Posted 3 years ago

Thanks for leaving us this review. We're happy our service meets your expectations, as well as the products you have ordered. We look forward to hearing from you again soon!

Posted 3 years ago

“Beautifully dry logs, all now in the wood store bar the few burning on my stole.”

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Posted 3 years ago

Thanks for your kind words, Mark. We're glad you're happy with the logs received and hope to hear from you again soon!

Posted 3 years ago

“Hassle free delivery and communication. Logs arrived well packaged , will be ordering again”

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Posted 3 years ago

Thanks for leaving us this review, Charlotte. We're glad you're happy with the delivery process and the products you received. We look forward to hearing from you again soon!

Posted 3 years ago

“My latest delivery was as expected. Delivered on time by a very obliging driver, the crate was tightly packed and full of lovely looking ash. Dalby seems able to maintain a good level of quality over time. This is I think my 7th consignment and is as good as all the previous ones. Thank you and well done to all at Dalby Firewood!”

Dalby Firewood 5 star review on 28th September 2021

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Posted 3 years ago

Thank you for taking your time to leave us such a lovely review, Roger. We're glad you're satisfied with the delivery process, as well as the ash you have received! We appreciate your custom and look forward to hearing from you again in the near future.

Posted 3 years ago

“First class service, great quality and always arrives when specified. Terrific delivery driver who couldn’t be more helpful”

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Posted 3 years ago

Thank you for taking your time to leave us this review, Terence. We're glad you're satisfied with our delivery process - as well as the order you received! We look forward to hearing from you again soon.

Posted 3 years ago

“Let me down. After years of good service, my most recent order was rescheduled not once but twice, with no notice, having waited in both times. It arrived on the third time, drivers were pretty clueless about how to operate a basic van, etc. I had to suggest compensation in the form of a discount, it was not offered up front, and even this has failed to materialise despite asking. Will not be using again.”

Helpful Report

Posted 3 years ago

Hello Richard, Thank you for taking your time to leave us this review. We do inform the customer immediately after we find out about any issues. Unfortunately for us and the customer this is sometimes at the end of the day. We are at the mercy of the distribution network catastrophe due to obvious reasons and I sympathise with your anger towards us. The whole UK pallet network is under enormous strain and 9% of deliveries are failing. Once again, sorry for the failure, but please understand that this is not our fault. We have offered you a discount on your next order as per our email thread exchanged on 21.09.21. If you would like to contact us on 01653 668177, we are able to process a new order for you, with the discount applied as discussed. Thank you, Dalby Firewood

Posted 3 years ago

“Delivered on time and placed where we asked”

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Posted 3 years ago

Thanks for leaving us this review, John. We're glad you're satisfied with the delivery process and we look forward to hearing from you again soon!

Posted 3 years ago

“Friendly team doing deliveries, a brilliant web site and a great product. Why buy anywhere else.”

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Posted 3 years ago

Thank you for your kind words, Gillian. We're so glad to hear that you're pleased with the products you have received, as well as our delivery process. We look forward to hearing from you again soon!

Posted 3 years ago

“Helpful lady on the phone, gave advice on what wood to buy to smoke a leg of lamb hanging on kadai tripod. Prompt delivery. Decent wood.”

Dalby Firewood 5 star review on 25th September 2021

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Posted 3 years ago

Thanks for leaving us this review, Peter. We're pleased you're satisfied with both the product and service you received. We hope to hear from you again soon - and get to see more of your wonderful food!

Posted 3 years ago

“A charming gentleman delivered my pallet of wood. Placed it exactly where I wanted. The wood is bone dry, so it burns beautifully. I would only use this company for quality wood.”

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Posted 3 years ago

Thank you for taking your time to leave us this review, Linda. We're glad you're pleased with the delivery process, as well as the products you have received! We look forward to hearing from you again soon.

Posted 3 years ago

“Always excellent product and helpful delivery drivers . Thank you”

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Posted 3 years ago

Thanks for leaving us this review, Robert. We're pleased you're happy with both our products and the service you have received. We hope to hear from you again soon!

Posted 3 years ago

“Excellent service, delivery on time, driver very helpful, highly recommend”

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Posted 3 years ago

Thank you for leaving us this review. We're glad you're satisfied with our delivery process, as well as the service you received. We hope to hear from you again in the near future!

Posted 3 years ago

Dalby Firewood is rated 4.9 based on 6,180 reviews