Dalby Firewood Reviews

4.9 Rating 6,171 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,171 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully dry logs, all now in the wood store bar the few burning on my stole.”

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Posted 3 years ago

Thanks for your kind words, Mark. We're glad you're happy with the logs received and hope to hear from you again soon!

Posted 3 years ago

“Hassle free delivery and communication. Logs arrived well packaged , will be ordering again”

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Posted 3 years ago

Thanks for leaving us this review, Charlotte. We're glad you're happy with the delivery process and the products you received. We look forward to hearing from you again soon!

Posted 3 years ago

“My latest delivery was as expected. Delivered on time by a very obliging driver, the crate was tightly packed and full of lovely looking ash. Dalby seems able to maintain a good level of quality over time. This is I think my 7th consignment and is as good as all the previous ones. Thank you and well done to all at Dalby Firewood!”

Dalby Firewood 5 star review on 28th September 2021

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Posted 3 years ago

Thank you for taking your time to leave us such a lovely review, Roger. We're glad you're satisfied with the delivery process, as well as the ash you have received! We appreciate your custom and look forward to hearing from you again in the near future.

Posted 3 years ago

“First class service, great quality and always arrives when specified. Terrific delivery driver who couldn’t be more helpful”

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Posted 3 years ago

Thank you for taking your time to leave us this review, Terence. We're glad you're satisfied with our delivery process - as well as the order you received! We look forward to hearing from you again soon.

Posted 3 years ago

“Let me down. After years of good service, my most recent order was rescheduled not once but twice, with no notice, having waited in both times. It arrived on the third time, drivers were pretty clueless about how to operate a basic van, etc. I had to suggest compensation in the form of a discount, it was not offered up front, and even this has failed to materialise despite asking. Will not be using again.”

Helpful Report

Posted 3 years ago

Hello Richard, Thank you for taking your time to leave us this review. We do inform the customer immediately after we find out about any issues. Unfortunately for us and the customer this is sometimes at the end of the day. We are at the mercy of the distribution network catastrophe due to obvious reasons and I sympathise with your anger towards us. The whole UK pallet network is under enormous strain and 9% of deliveries are failing. Once again, sorry for the failure, but please understand that this is not our fault. We have offered you a discount on your next order as per our email thread exchanged on 21.09.21. If you would like to contact us on 01653 668177, we are able to process a new order for you, with the discount applied as discussed. Thank you, Dalby Firewood

Posted 3 years ago

“Delivered on time and placed where we asked”

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Posted 3 years ago

Thanks for leaving us this review, John. We're glad you're satisfied with the delivery process and we look forward to hearing from you again soon!

Posted 3 years ago

“Friendly team doing deliveries, a brilliant web site and a great product. Why buy anywhere else.”

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Posted 3 years ago

Thank you for your kind words, Gillian. We're so glad to hear that you're pleased with the products you have received, as well as our delivery process. We look forward to hearing from you again soon!

Posted 3 years ago

“Helpful lady on the phone, gave advice on what wood to buy to smoke a leg of lamb hanging on kadai tripod. Prompt delivery. Decent wood.”

Dalby Firewood 5 star review on 25th September 2021

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Posted 3 years ago

Thanks for leaving us this review, Peter. We're pleased you're satisfied with both the product and service you received. We hope to hear from you again soon - and get to see more of your wonderful food!

Posted 3 years ago

“A charming gentleman delivered my pallet of wood. Placed it exactly where I wanted. The wood is bone dry, so it burns beautifully. I would only use this company for quality wood.”

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Posted 3 years ago

Thank you for taking your time to leave us this review, Linda. We're glad you're pleased with the delivery process, as well as the products you have received! We look forward to hearing from you again soon.

Posted 3 years ago

“Always excellent product and helpful delivery drivers . Thank you”

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Posted 3 years ago

Thanks for leaving us this review, Robert. We're pleased you're happy with both our products and the service you have received. We hope to hear from you again soon!

Posted 3 years ago

“Excellent service, delivery on time, driver very helpful, highly recommend”

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Posted 3 years ago

Thank you for leaving us this review. We're glad you're satisfied with our delivery process, as well as the service you received. We hope to hear from you again in the near future!

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thanks for taking your time to leave us this review, we appreciate your feedback!

Posted 3 years ago

“Excellent service again easy to order great delivery and wood bone dry ready to burn many thanks”

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Posted 3 years ago

Thank you for taking your time to leave us this review, John. It's great you're satisfied with our products, as well as the service you received. We hope to hear from you again soon!

Posted 3 years ago

“really great product, easy to order and delivery spot on time”

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Posted 3 years ago

Thanks for leaving us this review, it's great to hear that you're happy with your order!

Posted 3 years ago

“This was our second order as very pleased with the first. Easy ordering process. Good quality logs. A couple last about 2 hours in our burner”

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Posted 3 years ago

Thanks for leaving us this review, Simon. We're glad you're happy with your orders and we look forward to hearing from you again shortly!

Posted 3 years ago

“These products are first class . After a minor hiccup on product delivery it was sorted very quickly so , the product is good, the customer service equally good.”

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Posted 3 years ago

Thanks for leaving us this review, Robert. We're glad you're satisfied with the products and service you received and apologies again for the hiccup! We look forward to hearing from you again soon.

Posted 3 years ago

“Consistently good”

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Posted 3 years ago

Thank you for your kind words, Alan!

Posted 3 years ago

“As usual, Prompt & friendly service. Only have to start burning this batch of logs. Many Thanks.”

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Posted 3 years ago

Thank you for taking your time to leave us this review. We're glad the delivery got to you within a timely manner!

Posted 3 years ago

“Very happy with this. Website was one of the easier ones to use that I found when I was looking for a supplier, prices seemed fair and communication around delivery was good. Logs all dry and palleted up to my log store.”

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Posted 3 years ago

We are pleased to hear that you are happy with the product and the service. Thank you!

Posted 3 years ago

“Arrived a day early. Brilliant service. Smoker is going on this weekend, wood looks great. Charcoal purchased from Wilco’s earlier in the year is steps above the ‘standard’ lump wood charcoal. Lights easily, no chemicals required, burns evenly. Chuffed with the Dalby Firewood products and will highly recommend to others.”

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Posted 3 years ago

Thank you for the lovely review Mr Horsey. Hope you have a lovely weekend trying out our products!

Posted 3 years ago

Dalby Firewood is rated 4.9 based on 6,171 reviews