Dalby Firewood Reviews

4.9 Rating 6,172 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,172 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient delivery and excellent product.”

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Posted 3 years ago

Thank you for the 5* review David!

Posted 3 years ago

“Great logs, delivered on time, thank you.”

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Posted 3 years ago

Thank you for taking the time to leave us this lovely review!

Posted 3 years ago

“(Just for you, not to be published) I thought you were great. The delivery took a while to come, but I understand things are much slower at this time of year. I felt the apology for the slow delivery was ‘heart felt’ and not just a cover up. Everyone I spoke to (including the new girl) were lovely, which is so important, and the delivery driver was extremely patient with me while I battled to find my car keys and back the car out. Thank you, I hope it burns well!”

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Posted 3 years ago

Thank you for your review. We pride ourselves in our customer service and like to keep the customer well informed regarding any late deliveries (this is a rare occurrence) but we do our best to notify customers as quickly as we can of any delays. Your patience is appreciated!

Posted 3 years ago

“Great logs and kindling delivered on time!”

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Posted 3 years ago

Glad you were happy with the logs Ian! Thank you for taking the time to leave us a review!

Posted 3 years ago

“Great wood as always and a very helpful driver”

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Posted 3 years ago

Thank you for your 5* review Susan!

Posted 3 years ago

“Very prompt delivery looking forward to trying it!”

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Posted 3 years ago

Thank you for your review! Look forward to hearing from you again.

Posted 3 years ago

“Fantastic fuel - fantastic service as always! Many thanks x”

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Posted 3 years ago

Thank you for your review Elissa!

Posted 3 years ago

“Excellent service and speedy delivery”

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Posted 3 years ago

Thank you for your 5* review!

Posted 3 years ago

“Brilliant- Just Do It! ✅”

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Posted 3 years ago

Thank you Richard!

Posted 3 years ago

“Bought a crate of birch. Great quality, burns well. The crate itself is now kindling....even better value!”

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Posted 3 years ago

Thank you for the review! Glad you were happy with the product.

Posted 3 years ago

“Polite and helpful message to let us know our delivery would be a day late. It was still a very prompt delivery. Really good customer service. Their lumpwood charcoal works really well in our fire pit. Much less smoke than when using logs.”

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Posted 3 years ago

Thank you Vee! We pride ourself on our customer service and make sure that the customer is well informed with any issues we have to deal with.

Posted 3 years ago

“Due to traffic the delivery slot was missed - but I was kept advised by Customer Service who were superb. When driver arrived he went above and beyond by helping pull a heavy load up a short incline. Thanks Dalby.”

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Posted 3 years ago

Thank you for this lovely review Andrew. Obviously obstacles get in our way but we make sure we keep our customers are always updated and kept in the loop. This is a rare occurrence.

Posted 3 years ago

“I can only review your delivery and the size of the bags received, both of which are rated highly. Hoping that the charcoal and its performance is up to the same high standard when used at the weekend, I very much prefer to order formt eh UK rather than have imported Chinese charcoal”

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Posted 3 years ago

Thank you for your review Keith. Glad you were happy with our product and I hope you are satisfied with our charcoal!

Posted 3 years ago

“We haven't used our new barbeque coals yet as the weather has been poor but we used your product last year and it was brilliant. My husband said it was the best he had ever used.”

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Posted 3 years ago

Thank you for this review. So glad you liked our product. Look forward to hearing from you again soon.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thank you for taking the time to leave us this review!

Posted 3 years ago

“The usual good service”

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Posted 3 years ago

Thank you Suzanne!

Posted 3 years ago

“Great firewood for my pizza love the variation in sizes and small enough to give an even burn. Would recommend this to everyone with a home pizza oven and excellent value.”

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Posted 3 years ago

Thank you Colin. So glad you were happy with our firewood! Hope to hear from you again soon!

Posted 3 years ago

“Excellent service, prompt delivery and always very friendly staff”

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Posted 3 years ago

Thank you for your lovely feedback and 5* review!

Posted 3 years ago

“Great delivery service and lump wood quality looks fantastic. Really happy I shopped here!”

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Posted 3 years ago

Brilliant Daniel! Look forward to hearing from you again and thank you for shopping with us!

Posted 3 years ago

“Good wood and delivered I the time slot given. Recommended”

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Posted 3 years ago

Thank you Chris for your review and the recommendation!

Posted 3 years ago

Dalby Firewood is rated 4.9 based on 6,172 reviews