Dalby Firewood Reviews

4.9 Rating 6,500 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,500 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Dalby Firewood,
Middle House Farm, Low Marishes,
Malton
North Yorkshire
YO17 6RH

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Dalby Firewood 5 star review on 18th March 2025

Michael Wrigley

Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

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Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wood ordered and delivered promptly and although we were out it was left exactly where we'd asked.”

Helpful Report

Posted 8 years ago

Thanks very much for taking the time to leave us a positive review Sandra, we're really please to hear you're happy with the products and delivery . Look forward to hearing from you again

Posted 8 years ago

“Good service, but still have issues with ordering online. Forgotten password and ever time the website sends me a message saying ‘we’ve sent you an email to reset your password’ nothing happens. Had to order over phone. It’s not sent to spam box either.,I’ve checked”

Helpful Report

Posted 8 years ago

Thanks very much for taking the time to leave us a positive review, we're really please to hear you're happy with the products and service. Providing your email address is correct on your customer account the re-set password is always automated, as you said sometimes it does filter into the spam/junk folder. You can always order over the phone if this doesn't work, we are having a look into this issue with our IT team to resolve for you

Posted 8 years ago

“Great service and great quality of wood as always. I thought i would try the seasoned birch/oak this time and they are just as good at the kiln dried ash i have used before. A real shame they do not offer the seasoned wood in large crates as i would definatly buy. I will have to source elsewhere for large quantities for next year if this is not an option as builders bags work out too expensive with the deliever on top. This is a shame as Dalby are first class”

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Posted 8 years ago

“Delivered on time,and neatly packes”

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Posted 8 years ago

Many thanks for taking the time to leave us a review Geoff! We look forward to hearing from you again soon

Posted 8 years ago

“Very good logs and service as always”

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Posted 8 years ago

Thanks very much Susan, glad to hear you're pleased with the service

Posted 8 years ago

“Delivery bang on time. Driver friendly. Just stacked 1m3 of Logs. all pretty much the same size so stacked well. Can’t wait to see how they burn. We got the birch and oak mix for the wood oven so a couple of weeks before we bring it out if it’s winterisation”

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Posted 8 years ago

Thanks very much for taking the time to leave us a positive review, we're really please to hear you're happy with the products and delivery

Posted 8 years ago

“As usual delivered on time and a great product”

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Posted 8 years ago

Thanks so much for leaving us a positive review

Posted 8 years ago

“Good quality ash, very good reliable delivery service”

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Posted 8 years ago

Thanks so much for leaving us a positive review.

Posted 8 years ago

“Great wood as a great price, great delivery”

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Posted 8 years ago

Thanks for the positive review Tim!

Posted 8 years ago

“Delivery was prompt and the quality of the package was excellent very clean and no rubbish. I certainly will be buying more and recommending Dalby to my friends.”

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Posted 8 years ago

Thanks so much James, we're really pleased to hear how pleased you are with the product and that you'll be recommending us. We look forward to hearing from you again

Posted 8 years ago

“The wood is excellent and it was delivered excactly when they said.”

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Posted 8 years ago

Thanks very much for leaving us a positive review David, we really appreciate it!

Posted 8 years ago

“Great customer service Always polite, friendly and helpful Lovely logs that burn so well Highly recommend Dalby firewood”

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Posted 8 years ago

Thanks so much Sarah for leaving us a positive review. We're really pleased to hear how happy you are with the goods and service we provide

Posted 8 years ago

“Delivered just a couple of days after I ordered at exactly the time requested and dropped exactly where asked. Easy to use website. Product is second to none - super dry and oak gives great long burn.”

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Posted 8 years ago

Thanks so much for the positive review! We look forward to hearing from you again soon Jim

Posted 8 years ago

“Great company really helpful gave us half hour time slot and delivered on time. Driver really friendly and went out if his way to deliver in quite an awkward area. Will definitely use this company again highly recommended.”

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Posted 8 years ago

Thanks so much Sharon for taking the time to leave us such a great review, we're really pleased to hear how happy you were with the product and delivery. We look forward to hearing from you again

Posted 8 years ago

“Arrived on time, helpful advice from the delivery man but unfortunately due to him being single-handed he could not move it past the 6 inch step and so the logs were parked 10 yards short of my log shed. Pity that the plastic bags are not reusable - you should investigate use of multi-use bags. John Craven Nether Poppleton.”

Helpful Report

Posted 8 years ago

Thank you very much for your positive review Mr Craven. We're really pleased to hear that you're happy with the firewood. All of our deliveries are completed by single delivery drivers, this is why we have the delivery information listed on the website as you mentioned there are some restrictions when they need to use the trolley to move the bags such as steps, gravel and grass. The Bulk Bags that we use are widely recyclable, alternatively we can take them away on our next delivery for you. However we personally cannot re-use them due to Health and Safety regulations, we do encourage all our customers to recycle the bulk bags. Hope this clears up your queries, we look forward to hearing from you again, Best wishes.

Posted 8 years ago

“Very pleased with the logs,and the service”

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Posted 8 years ago

Thank you very much David, we're really grateful for the positive review!

Posted 8 years ago

“Excellent product. Delivered promptly. Everyone helpful and knowledgeable. Will definitely recommend.”

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Posted 8 years ago

Thanks very much for the positive review Mr Bilton, we look forward to hearing from you again.

Posted 8 years ago

“Fell and badly broke my leg just before Dalby delivery.so with help of driven my wife completed log delivery,well done 😊!!!”

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Posted 8 years ago

Thanks very much Mr Hague, we're really pleased to hear the delivery went well for you and that you're happy with the product you've received.

Posted 8 years ago

“Easy to order.Efficient service, and very courteous and helpful driver.”

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Posted 8 years ago

Thank you very much Timothy for taking the time to leave us a positive review! We really appreciate it and look forward to hearing from you again soon

Posted 8 years ago

“Great value for money, delivered to requirements.”

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Posted 8 years ago

Many thanks for leaving us a positive review!

Posted 8 years ago

Dalby Firewood is rated 4.9 based on 6,500 reviews