Dalby Firewood Reviews

4.9 Rating 6,159 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,159 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consistently the BEST wood suppliers I've ever used - both in product quality and comms re delivery. Thankyou!”

Helpful Report

Posted 1 year ago

Thank you for the lovely review Izzy, much appreciated. Pleased to hear we keep satisfying! Thank you for your loyal custom and we look forward to hearing from you again soon.

Posted 1 year ago

“Excellent advice given and delivery.”

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Posted 1 year ago

Thank you Paul, we are happy to help. Hope you are enjoying your first load with us and we hope to hear from you again soon.

Posted 1 year ago

“Quick service: Received the order within a few days. Wood looks good. Reasonably tightly packed so good value. Seems to be burning well.”

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Posted 1 year ago

Thank you for the review Ann. Pleased that your first delivery went well and you are happy. Hope they are burning well for you and we hope to hear from you again in the near future.

Posted 1 year ago

“Easy purchase on line with quick delivery which we were informed about. Also - no idea how it happened but the logs were placed in the perfect location. We were having a stove fitted at the same time and the comment from the gents doing that was "blimey that's good quality wood" and they must know their stuff. We're fulfilling a long held dream of moving back to Yorkshire and a fire is part of that, so thank you. Oh and the fact it snowed that night made it even better!!”

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Posted 1 year ago

Thank you for this lovely review! We are so pleased to hear that the delivery went well and that the logs are looking good. You have picked a good mix of species to burn on a new stove! Enjoy and we hope to hear from you again.

Posted 1 year ago

“Great wood, burns really well. The delivery was fuss free. Overall a brilliant service - we have used Dalby Firewood for several years now and will be continuing to do so - it’s the best wood available.”

Helpful Report

Posted 1 year ago

Thank you for the review Nicola. Pleased that everything is going well for you and that we keep it all up to standard every time. Thank you for your loyal custom and we look forward to hearing from you again soon.

Posted 1 year ago

“Good product, more expensive than before but probably in line with other suppliers. Quick and easy delivery.”

Helpful Report

Posted 1 year ago

Thank you for the 5* review James. Pleased everything is up to standard. Unfortunately, prices of raw material, production costs etc have been increasing gradually every month so we have had to tweak the price here and there. Hope to hear from you again soon.

Posted 1 year ago

“Your on-line ordering system is very efficient with a simple and clear website description of products. The follow up with text and email updates on the ordering is also clear and effective. Finally the product delivered spot on time is of very good quality.”

Helpful Report

Posted 1 year ago

Thank you for the review Tom. Pleased that the ordering process was nice and easy for you and that you are happy with the product. Hope it is burning well for you and we hope to hear from you again.

Posted 1 year ago

“I have been a customer for some years and this winter having spent over 1.3k alone with you .. But alas the last delivery I got a note saying my delivery instructions were incorrect….odd for a few years now the logs have always gone in the same place and the instructions the same ….my advice would be allow more characters in you delivery advice box …very disappointed about the snotty note I was in at the time of delivery next time tell me to my face ….I am considering taking my business elsewhere….you have been great until that unexpected and unnecessary note. You want more information for delivery give more space on you web shop!”

Helpful Report

Posted 1 year ago

Toby, i apologise that happened. The drivers intentions would have definitely not been to upset you in any way. It may have just been that he was struggling to understand the instructions. If you would like to call me and we can amend your delivery instructions so they are clear for all of our drivers? You have been a loyal customer for the past 3 consecutive years and we wouldn't want to loose that.

Posted 1 year ago

“We were amazed at the very prompt response to our order. Driver arrived within the promised half hour window and dropped off within the inch of our requested drop off spot. AND the gold logs are everything that was described. Excellent.”

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Posted 1 year ago

Thank you for this lovely review. I am glad that i managed to get this delivered to you so quickly and the delivery was smooth. The Ash is definitely one of the best so hope you enjoy and we look forward to hearing from you again soon.

Posted 1 year ago

“Excellent service as the delivery was at the specified time.The driver was not particularly 'customer friendly' though.”

Helpful Report

Posted 1 year ago

“Clean and good burning ash. Pity price up by so much over last year. Liked the new pallet - nails pulled out easily. At long last pallet firm had a motorised trolley. Timed the delivery well - down to last two logs!”

Helpful Report

Posted 1 year ago

Thank you for the review. Pleased you are happy with the product. Unfortunately the price had to increase due to prices of raw material, production, etc. We hope to be hearing from you very soon with you only having 2 left! Ps the sale is still in place.

Posted 1 year ago

“Excellent service, on time, where I wanted it and lovely quality logs. Thank you.”

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Posted 1 year ago

Thank you Elaine. Pleased it got to you in good time and your instructions were adhered to. Enjoy and we look forward to hearing from you again soon.

Posted 1 year ago

“Reasonable price, exceptional service, fantastic product! 5/5”

Helpful Report

Posted 1 year ago

Thank you Anthony, much appreciated. Pleased to hear everything went well for you. Hope the Ash is burning well and we hope to hear from you again soon.

Posted 1 year ago

“Very good quality as always. Good delivery timescales. Even with the sale price I find the wood is still very expensive. Rob Williamson”

Helpful Report

Posted 1 year ago

Thank you for the review Rob. Glad to hear you are pleased with the wood and the delivery went well. We understand the prices have rapidly increase throughout the year but this is down to the prices of raw material, production costs etc and the increase was unavoidable. We hope we will hear from you again as your loyal custom is much appreciated.

Posted 1 year ago

“Good service pleased with wood fast delivery definitely use again”

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Posted 1 year ago

Thank you for the review. Pleased we could get this to you so quickly. Enjoy and we look forward to hearing from you again.

Posted 1 year ago

“Took a long time to be delivered due to staff issues. Not found much oak yet in the mixed bag with birch, so lets see if its @ the very bottom of the bag. Looked like the owner who delivered. Normally no issues with either delivery or logs but no apology. Do like their logs though normally.”

Helpful Report

Posted 1 year ago

Thank you for the review. I do apologise for the delay in your delivery. I know i spoke to you directly about this and apologised on a few occasions and we managed to agree on a delivery date that suited you. If you do find that your Oak+birch mix isn't up to standard then please do email us to discuss and send across some photos so we can investigate further.

Posted 1 year ago

“First time I’ve used you , the wood seems a very good mix and it’s burning well , pity you don’t take the bags back, seems a waste , But very happy with the first purchase very helpful lady on the phone , The delivery was on time , again a very nice chap who dropped it off Many thanks , Patricia Reeve 😊😊”

Helpful Report

Posted 1 year ago

Thank you for the review Patricia. Pleased to hear you are happy with your first delivery and that the wood is burning well for you. The reason we are unable to take these bags back is because we use a 3rd party delivery company so there is no way of them being returned but they can be recycled. Enjoy and we hope to hear from you again.

Posted 1 year ago

“Excellent service from Dalby Firewood, great promot communication all through the ordering process. Delivered on time by a very helpful chap.”

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Posted 1 year ago

Thank you for the review Margi. Pleased that the whole process went smoothly for you. Hope you are enjoying the mixed hardwood and we look forward to hearing from you again.

Posted 1 year ago

“Wonderful service. Olivia was great and very helpful. So was the chap who made the delivery. Excellent all round. Will definitely be ordering more from Dalby in the future. Thank you.”

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Posted 1 year ago

Thank you for the review. I am pleased that i could help and great to hear our delivery driver did too! Hope the Ash is burning well for you and we will look forward to hearing from you again!

Posted 1 year ago

“The wood burns very well.”

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Posted 1 year ago

Thank you for the 5* star review. Pleased to hear the wood is burning well for you and we hope we will hear from you again.

Posted 1 year ago

Dalby Firewood is rated 4.9 based on 6,159 reviews