Dalby Firewood Reviews

4.9 Rating 6,171 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,171 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wood delivered on time”

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Posted 1 year ago

“Most efficient on orders and deliveries —much appreciated. Pamela Knighton”

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Posted 1 year ago

“Some of the wood is too large. I was warned about this but it is expensive and I had hoped I wouldn't need to get the axe out on so many pieces”

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Posted 1 year ago

“Reliable delivery service and wonderful product.”

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Posted 1 year ago

“I would recommend Dalby because I found them to be very helpful when ordering and will always let you know when they have stocks in”

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Posted 1 year ago

“A bit disappointed for the first time in many orders.We ordered Standard/thin but almost all the logs in the bag were VERY large. They will all need chopping up smaller. The bag of oak and birch was much better.”

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Posted 1 year ago

Hi, I apologise you are not satisfied with your most recent order however we haven't heard anything from you? Please contact us with any issues so we can deal with it immediately.

Posted 1 year ago

“Great service all round from ordering to delivery will definitely use them again”

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Posted 1 year ago

“Excellent and very prompt service. Thank you very much”

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Posted 1 year ago

“Great service as usual. Cheers!”

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Posted 1 year ago

“The product is excellent and the customer service is also very good. Fast delivery, but the courier refused to wheel the crate to the door at the end of the drive. This was despite easy access through a concrete ramp that we built just for deliveries of heavy products. We had to pay some cash and in the end he agreed to do the work, which required a bit of effort (pushing the heavy cart)”

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Posted 1 year ago

Francesca, I am pleased to hear your are happy with the product. On the other hand i am astonished at the fact you had to pay this driver. We will not accept this under any circumstances. Please note this is a 3rd party delivery company so this is not our own staff. I will deal with this immediately and contact you privately regarding the matter.

Posted 1 year ago

“Good service, but very expensive”

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Posted 1 year ago

“Always a good service, fast delivery and was able to put it in the location I required!”

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Posted 1 year ago

“Fab service”

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Posted 1 year ago

Thank you very much. Hope the delivery went well and the logs are up to standard.

Posted 1 year ago

“Great as always”

Dalby Firewood 5 star review on 14th February 2023

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Posted 1 year ago

Thank you for the review and the photo of the logs in action! Hope the delivery was all okay and we look forward to hearing from you again.

Posted 1 year ago

“I cannot praise Dalby Firewood too highly. Both product and service are excellent. Thank you Dalby Firewood, you make my life much better than it would otherwise be.”

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Posted 1 year ago

Thank you for the lovely review Trevor and for you loyal custom throughout the past few years! Look forward to hearing from you again.

Posted 1 year ago

“Easy to access website, fast ordering, kept up to date with delivery progress. Very happy all round.”

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Posted 1 year ago

Thank you for the review. Pleased to hear everything went well. Enjoy and we look forward to hearing from you again.

Posted 1 year ago

“A fresh delivery on the dot this morning. Dalby Firewood are an excellent company. I am a very happy customer. Thank you Dalby Firewood.”

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Posted 1 year ago

“Very satisfied with the logs ( oak and birch)which measured about 12% on our moisturre meter. The only point of improvement would be to offer a stacking service and removal of the delivery pallet? I appreciate there would be an extra charge for this and perhaps there could be an incentivisation for collection of old pallets? Overall though very happy with the quality of logs. The customer service team are very professional and helpful based on previous dealings with them. Thank you”

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Posted 1 year ago

Hi Richard, Thank you for your review and glad you are happy with the logs and service. Unfortunately a stacking service would not be possible as we use a third party delivery company hence why we are also unable to collect the pallets. Please note that these pallets are untreated and kiln dried so they can be chopped up and used for kindling. Hope that helps and we look forward to hearing from you again.

Posted 1 year ago

“Thankyou very much for our logs we as very satisfied and wene you get some more in please let me know and I will order some more Gloria”

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Posted 1 year ago

Hi Gloria, Thank you for your kind review. We are glad to hear you are satisfied with your first delivery from us. Please feel free to give me a call when you ready for another and even if we do not have the same product in stock, i will be happy to direct you towards another product which will suit your needs. Many thanks, Olivia

Posted 1 year ago

“Typically first class product (Birch/Oak mixture). Delivered promptly, on time & with a smile.”

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Posted 1 year ago

Dalby Firewood is rated 4.9 based on 6,171 reviews