Dalby Firewood Reviews

4.9 Rating 6,159 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,159 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 23rd August 2024

Paul Abbott

Dalby Firewood 5 star review on 19th June 2024

Tracey Sygrove

Dalby Firewood 5 star review on 5th June 2024

Mark Bevan

Dalby Firewood 5 star review on 20th March 2024

James Gray

Dalby Firewood 5 star review on 2nd February 2024

Bob Read

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super impressive delivery. The driver reversed down my cul-de-sac during school pick up time which is an incredible feat. Well packaged delivery. Turned up as expected.”

Dalby Firewood 5 star review on 22nd March 2023

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Posted 1 year ago

“I ordered a bulk bag of Birch Logs & Kindling from Dalby Firewood after reading about them on their website. Ordering online was easy, I was kept informed about the delivery & was rung up when there was a slight delay. I'm very impressed with their products & their service. Thank you.”

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Posted 1 year ago

“I have had Dalby Firewood for the last five years. My latest delivery was the best yet - mix of ash and oak in standard and small cuts. Just the right mix for me as I tend to burn for a few hours each night. I managed to stack the wood with the sizes being of ideal proportions. The young man who delivered was more than helpful in placing the sack where I wanted it.”

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Posted 1 year ago

“Updates on delivery timings very prompt. Delivery was nice and early by a very pleasant young lady. She knew exactly what she was doing. Delivery placed nice and simply in the space provided. Great service”

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Posted 1 year ago

“Prompt, well communicated delivery and high quality ash firewood.”

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Posted 1 year ago

“Great logs; great service; great price”

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Posted 1 year ago

“A prompt and efficient service, from placing the order to receiving the delivery.”

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Posted 1 year ago

“Hello excellent service came time stated logs afe brilliant thankyou Andrew d mullett”

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Posted 1 year ago

“The Kiln Dried Birch Crate firewood is brilliant for our new wood burner, catches quickly, burns perfectly, dancing flames and fantastic heat easily controlled with the airflow. Could not believe the number of logs in the crate very tightly packed in... there are loads! The delivery driver was very helpful in positioning the crate on our driveway. Would highly recommend Dalby Firewood.”

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Posted 1 year ago

“Has my first delivery from Dalby, first class all round. Easy to use good value nice delivery person.Handy small ash bags make moving logs around easier too…and I accidentally got a few extra which they let me keep so what’s not to like. I’ll be back 👍”

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Posted 1 year ago

“Usual high standard of customer service from order to delivery. The wood is very dry,dense and burns hot. Premium product and a great team to deal with. Highly recommended.”

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Posted 1 year ago

“Bought standard size bulk bag of hardwood. This had 20+ chunks of enormous logs that do not fit into log burner. Emailed Dalby and was telephoned back by a female who 1) told me that for the last year I had ordered standard/thin logs thereby implying I wasn't aware that standard size usually includes huge logs - except over the past 5 years I have also ordered standard and not encountered this previously (maybe the odd couple of logs, and 2) laughingly told me the thick cut logs are really really big - making me seem a fool for thinking the ones I had received could be anywhere near as big. Funny, but my friend buys the handy bags and had also found her latest bags to include these huge logs that she couldn't use either - having had handy bags for a couple of years. Dalby's solution? - I could repack all the logs off the rack back into the bulk bag, and I could buy the available standard/thin cut logs of birch for another £25. I have these huge logs, so has been a very expensive bulk bag as can't use them at that size. Excellent customer care? - not anymore it seems. Very disappointing.”

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Posted 1 year ago

“Excellent firewood, fantastic service. 1st class. Thanks”

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Posted 1 year ago

“Excellent service and logs. Thanks for letting me know that you had them back in stock.”

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Posted 1 year ago

“Just had my first delivery from Dalby and it was magnificent. Very helpful driver put them exactly where we needed them and the Ash bags are super convenient and good value. I was accidentally sent a few more than I ordered and I’ve been allowed to keep them a great unexpected bonus….top class all round”

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Posted 1 year ago

“Yes very satisfying and good logs and very good delivery. And put where I asked them too be put thank you”

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Posted 1 year ago

Thank you for the review. Pleased to hear you are happy with the logs and that the delivery instructions were adhered to. Hopefully when you start using them, the 4* can change to a 5*!

Posted 1 year ago

“I have been a repeat customer for over 8 years as always the Dalby Gold Ash Crate and kindling is excellent quality and delivery is 10/10. Apart from the price which has increased since I ordered last May 2022 due to high energy costs I would not order from another supplier as I have never experienced any problems”

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Posted 1 year ago

Thank you for the review Caroline, much appreciated. Very pleased to hear how happy you are with the product and delivery service. Yes, unfortunately due to energy costs, production costs and raw material etc, the increase was unavoidable. Enjoy and we look forward to hearing from you again soon.

Posted 1 year ago

“Quick and very efficient service and it’s very good dry wood”

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Posted 1 year ago

Thanks for the review Denise. We are glad that you are happy with the wood and the delivery service. Enjoy burning and we hope to hear from you again soon.

Posted 1 year ago

“Got a delivery of birch logs, great quality with a great burn, give off lots of heat”

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Posted 1 year ago

Thank you for the review, Lynn. We are pleased to hear you are satisfied with your logs and that they are burning well for you! Enjoy and we look forward to hearing from you again.

Posted 1 year ago

“Excellent service. The Dalby Gold is well worth the extra outlay- slow controlled burn with a nice flame.”

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Posted 1 year ago

Thank you for the review Mike. We agree, the Ash may be the most expensive but definitely cost effective because of the slow burn. Pleased to hear you are enjoying it and we hope look forward to hearing from you again soon.

Posted 1 year ago

Dalby Firewood is rated 4.9 based on 6,159 reviews