Dalby Firewood Reviews

4.9 Rating 6,033 Reviews

99 %

of reviewers recommend Dalby Firewood

4.9

Based on 6,033 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01653 668177

Location:

Middle House FarmLow Marishes
Malton
YO17 6RH

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Dalby Firewood 5 star review on 20th March 2024

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To much background noise when placing phone order as your online system would not take payment. Order taker and driver excellent.”

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Posted 1 year ago

“Fast delivery and very high quality wood provided (Birch) Will 100% use again although a number of itesms (kindling) were out of stock at the time or order”

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Posted 1 year ago

Hi, Thank you for leaving us a review. Glad the wood is suitable for you. I am not sure why you could not order the Kindling because we always have this in stock and is always showing on the website. Please feel free to give me a call and i can help you out if you would like to order some. Thanks.

Posted 1 year ago

“Good quality wood but it's a shame you have to buy firelighters kindling in such large amounts even when you are buying a few bags of wood.”

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Posted 1 year ago

Hi Peter, Individual items can only be ordered with a bulk bag or crate. We are unable to send out a small amount due to costs. The minimum bags of wood you can purchase is 3 and firelighters you can purchase a minimum of 4 boxes.

Posted 1 year ago

“Prompt service, even better delivery, wood is dry as a bone but only used a few pieces so far on a cold day. I ordered a full pallet of 60 sacks and although I fully understand and agree with why we have moved from plastic to paper sacks they are nowhere near as robust as the original plastic sacks - I still have a dozen left over from 2 years ago which I stored outside and which I can still hoick under my arms to move them around, unfortunately even though I moved (very carefully ) the new paper sacks the 60 yards off the pallet to the back of my shed several began to split. Not sure what they’ll be like come January & February. Perhaps something to review with sack suppliers.”

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Posted 1 year ago

“Really happy with the quality of the wood and the customer service/delivery. Would have been a 5 but the % price increase was a bit of a shock this year.”

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Posted 1 year ago

“Very happy with the service. Prompt delivery when quoted.”

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Posted 1 year ago

“Good bag of wood It would have better if the logs were cut thinner for our small stove”

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Posted 1 year ago

Hi Paul, thank you for your review. We do offer a standard/thin cut in some of our species. Having a smaller stove, this mix would definitely work better for you for future reference. Enjoy and we hope to hear from you again.

Posted 1 year ago

“Easy to purchase, delivered quicker than anyone else, product great and will definitely use again..... only reason not 5star is although the order delivery time was between 8-5 the updated was 11-1 then gradually changed throughout the day and come at 4pm. This was still in the original timescale but annoying. Small thing, great service and as I said would us again”

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Posted 1 year ago

“Always good service , easy to order and qood quality logs.”

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Posted 1 year ago

“Order and delivery process is rapid and efficient with convenient delivery inside garage. Would be 5 stars but concerned about significant price increases this year which may mean we look elsewhere next time.”

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Posted 1 year ago

“As always, good product and good service”

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Posted 1 year ago

“Ready now for the winter. Well done Dalby”

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Posted 1 year ago

“I use Dalby Firewood every year for my winter stock for my wood burning stove. I usually give a rate of 5 stars but have reduced it to 4 because of the new prices. The wood is of its usual good quality and well dried but very expensive. Rob Williamson”

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Posted 1 year ago

“Everything is great and on time! Thank you!!!”

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Posted 1 year ago

Thank you for the review, Logan. Pleased the delivery got to you in good time. Hope you enjoy the logs and hopefully next time, we will receive a 5* review!

Posted 1 year ago

“Charcoal in 2Kg bags looks great, though I miss the really large chunks that I got in the 10Kg bags last time.”

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Posted 1 year ago

Thank you for the review, Andrew. Apologies we weren't able to stock the 10kg charcoal this season. We know how well it goes and fingers crossed it will be back in stock soon! In the meantime, we hope you enjoy the 2kg and hope it works just as well for you.

Posted 1 year ago

“Excelllent service, excellent quality logs, good delivery communication and packaging. Not at all happy paying £175 for a dump bag of logs however ((25% increase in months) for a regular customer I would hope to get some discount. Won’t be using again if price remand so high.”

Helpful Report

Posted 1 year ago

Hi John Thanks for the review and your continued custom. The price increase does not reflect our increases in costs. Production, fuel and transport have doubled, and the price of raw materials has more than doubled. Unfortunately, we have had no choice but to increase the prices. I hope you understand our frustration and very difficult situation.

Posted 1 year ago

“It would have been a five but the logs were delivered on the wrong day, good job we were in otherwise there would have been nowhere for the delivery except on the main road!”

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Posted 1 year ago

Hi Jen Thanks for the review. Sorry that the delivery company turned up on the wrong day. Mistakes happen. If you had not been there the delivery company will not leave the delivery anywhere other than your requested place, so the crate would have been taken back to the depot and delivered on the correct day. Thanks for pointing this out though, we will be asking them why this happened.

Posted 1 year ago

“Quick efficient service and good communication to liaise suitable delivery slots.”

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Posted 1 year ago

Thank you for leaving us a review, Pamela. Pleased that we were able to get the delivery to you in good time. We hope you enjoy the wood and hopefully next time it will be 5 stars!

Posted 1 year ago

“Ordered arrived quicker than expected and was very simple to place. Very good service, now hoping the product matches it.”

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Posted 1 year ago

Thank you for leaving us a review. We are pleased that we could get it to you quickly and that you received good service. We hope that you approve of the product also and we hope that we will be hearing from you again soon.

Posted 1 year ago

“The wood is very good”

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Posted 1 year ago

Dalby Firewood is rated 4.9 based on 6,033 reviews